Practice Profitability…Isn’t it time to create your practice more productive? Prepared to make your day-to-day more satisfying? In only 2 days, I will teach you how! It will not be easy, but it’ll be extremely rewarding.My name is Dr. Brady Frank and I’m a dentist, training owner and innovator in the dental industry. I not merely created the Osteoconverter I also produced the 2-day Efficient Implant Placement & Restoration for the GP mini-residency class. After my 2-day course is completed by clinicians they like a typical income increase of 26% during the 12 months after taking the course. The 2-day tiny residency can be an affordable investment in your self and your practice with real return!
It’s amazing the Dr. Linstrom DDS is still in business and not in jail.. Why do they let this dental predator keep his dental license to practice is a sure sign of just how little authorities care about the damage this character succeeds in doing year after year on the gullible Rogue Valley residents in need of good dental care. THE BEST THING ANYONE CAN DO IS TO NOT VISIT THIS CLOWN FOR ANY REASON.
.Dr. John R. Linstrom DDS. is probably one of the top in the Rogue Valley’s list of bad dentists. I mean he’s really a bad guy ;someone who has been cheating and swindling the people of the area for decades and due to the lax standards ,dentists generally conform to in the area ,he’s been getting away with over charging his dental patients, providing them with shoddy dental practice and intimidating them to agree to dental procedures they do not need. That’s how this dirt bag of a dental predator operates.
Linstrom is nothing but pure deception; that’s how he makes his living. One of the easiest ways to understand how this clown deals with the public is to look at John and all of his make believe staff helpers in their group photo taken together decades ago.. There you see the Doc smiling ,looking like a junior Gomer Pyle ;easy to get along with and understanding written all over his pinched face. That’s not how he looks like now.. The photo he uses on his web page is just part of the many scams he uses to convince you that he’s a good and caring dentist.. nothing could be further from the truth. If he had a shred of honesty he would consider providing the public with a more updated photo. The smart thing to do is to never pay any attention to his misleading ads and obviously never under any circumstances make an appointment.. Try to find someone else.. and good luck.. But needless to say, there will be many who will believe this character and fall victim to this predator. For those who are taken in by the many ads he publishes all I would ask of you is to take everything he tells you with a grain of salt. Remember he wants to charge you as much as possible even for dental procedures you don’t even need. GET A SECOND OPINION. Go somewhere else.. Don’t go there in the first place ; that would be the smartest thing to do..
. Dentists usually rely on expanding their dental practice by word of mouth and through references made to friends and family members by the many satisfied clients they’ve treated over the years. . Those dentists who refuse to provide fair and professional care to their patients usually resort to heavy duty ads ,touting their services to the public through the many ad outlets available to them. You can hear them daily on the radio ,and some, like Dr. Brady Frank have grown accustomed to the use of Television.
Some use full page ads in the Dex Knows phone book or in other sleazy glossy mail box stuffers like Medford Sneak Preview to pitch their deceptive ads. Dr. John Linstrom is one of the Rogue Valley Area’s major self promoting dental hustler and his ads are as deceptive as the advice and care he gives his many patients most of whom have been cheated and deceived over the years .
Sooner or later their evil deeds are brought to light, but this only enforces the determination for characters like Dr.John R. Linstrom and Dr. Brady Frank to continue presenting themselves in a very false and fraudulent way to convince the public that they are worth making an appointment with.
Here is where the internet comes in handy and provides them with major opportunities to create a false impression of their dental services which they provide the public. And to be sure they claim to be among the best.
The number of phony baloney positive reviews you can find on line for Dr. John R. Linstrom are as many as he cares to pay for. Few really know that any professional ,be it a dentist or a garage mechanic can pay one of many different businesses specializing in writing positive reviews for anyone for a price. It doesn’t cost that much and the rewards can be significant .
DR.. LINSTROM keeps pushing his teeth WHITENING scam on an unsuspecting public. And his main victims are this area’s young kids. This greedy Doc never tells them or their parents that using harsh chemicals to whiten teeth can result in a major loss of tooth enamel. .. Believe this joker cares little about anything other than his obscene profits. LEAVE THIS JOKER ALONE!
Here are a few of Linstrom’s positive reviews I’ve gleaned from Google Reviews.. These I suspect have been prepared by a professional reviewer. They all look written by the same outfit specializing in this kind of unethical activity: short ,to the point , well written ,neat and convincing . Written to swindle and cheat the gullible by impressing them with stuff in print . And how can anyone doubt what they read ,right?
SEE WHAT I MEAN ….
This is just a sample of the phony and fraudulent reviews you can expect to read on any of the phony baloney web sites promoting Dr. [Dentist] John R. Linstrom. Don’t be tricked or deceived by this kind of garbage. Dr. Linstrom will do anything to convince you he is a fair,honest and ethical dentist . All of which the general public is starting to figure out is totally false.. I should know ;I’ve been treated by this character and believe me ,he took advantage of me every chance he got ,and I admit ,he made a fool out of me due to my own gullibility and lack of knowledge about general dentistry. Don’t let that happen to you
All of these positive reviews read as if they were written by the same writer using the same script over and over ;and simply changing the names of the dentist.
3 months ago–
I came across Dr. Linstrom after much research on the web. He is a very good dentist and his staff is excellent. They always make sure you are comfortable and never in pain.
3 months ago–
I just moved to Medford a few months ago and am so glad I found Dr. Linstrom. His office has all the newest technology and everyone has been super friendly so far. Wouldn’t change a thing!
4 months ago–
Everyone at this office is just very caring and very gentle from the receptionist to the hygienist to Dr. Linstrom and his assistant. The doctor always comes in and shakes your hand and is just very nice.
a month ago–
John R. Linstrom provide me with an excellent overall comfort level. They are very nice, friendly, and professional!
You don’t need to major in linguistics to figure out that all of this garbage was written by the same cheating , lying ,unethical review for pay writer.!
Recently, I received a review written by Dee Dee , one of Dr. Erik M. Rollem’s former patients .. I receive dozens of similar reviews weekly and I would like you to compare what she has to say in terms of her honesty and straightforward language she uses to describe the lousy treatment she received at the hands of Dr. Erik M. Rollem. This dental hustler is a real character,and is one of the most abusive and callous dentists you can ever hope to find in this area.
Compare ,and you can see and read the honesty in Dee Dee’s letter and the contrived fraud evident in the many on -line ads paid for by Dr. John R. Linstrom..
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 16th of Aug, 2016 by  Dee Dee Rose |
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I too had the same problem with him. Any time I asked questions he became indifferent, evasive and grumpy. After asking him to replace one of his crowns that fell out, he said he wouldn’t “because it would just fall out again”. The last one lasted 4 years. Another 4 years sounded good to me but he refused and instead, he had his office staff call me a week later and tell me “I was to seek dental work somewhere else” and fired me as a patient!!!
Now I see he closed a couple months later. Good riddance and goodbye MR Rollem — you just don’t honor or deserve the prefix Dr.. |
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What Dee Dee described is how Dr. Rollem treated all of his patients . Do not make the same mistake as I did with this joker!
John R. Linstrom, DDS, PC
1605 E Barnett Rd, Medford, OR
3 months ago–
I came across Dr. Linstrom after much research on the web. He is a very good dentist and his staff is excellent. They always make sure you are comfortable and never in pain.
3 months ago–
I just moved to Medford a few months ago and am so glad I found Dr. Linstrom. His office has all the newest technology and everyone has been super friendly so far. Wouldn’t change a thing!
4 months ago–
Everyone at this office is just very caring and very gentle from the receptionist to the hygienist to Dr. Linstrom and his assistant. The doctor always comes in and shakes your hand and is just very nice.
a month ago–
John R. Linstrom provide me with an excellent overall comfort level. They are very nice, friendly, and professional!
What about Dr. Brady Frank??
The best review of Dr. Brady Frank I ever read ,was written by Carole Bradley ,a well known reporter ,working for the Tribune. Please read her well written reportage where she outlines in detail Dr. Frank’s past experiences .
Patients, employees lead attack on dentist Tribune Staff Writer |
| Three years ago, Brady Frank’s future was as bright as a new set of porcelain veneers.Freshly graduated from Marquette University’s School of Dentistry, the Wisconsin native was preparing to move to Montana to buy out an established practice. An avid fisherman, he looked forward to making his home a short drive from some of the world’s best fishing holes.Today, the dream has soured. Frank is up to hiseyeteeth in legal woes.The Montana Board of Dentistry is reviewing complaints against the 29-year-old dentist. Worst-case scenario, he could lose his license to practice.Meanwhile, two former employees are suing Frank on grounds that he treated patients so recklessly he caused the workers to suffer emotional distress.Frank is fighting the complaints, both at the Board of Dentistry and in court, where legal documents responding to the suit counter the former employees’ accusations.”We deny all of the allegations on every level and believe they’ll prove to be completely andtotally false,” his lawyer, TomMarra, said.The problems are hardly what Frank expected when he moved to Montana in the summer of 2001. He had traveled to the state eight times to go fishing before deciding to relocate here for good.”Everyone’s so nice here in Montana,” he commented in an interview shortly after his arrival.The turn of events is also unsettling for Dr. TomWolgamot, the dentist who recruited Frank to buy out his practice. Last January,Wolgamot severed his ties with Frank. The veteran dentist moved out of his long-time office on the city’s south side and now practices with Dr. SheldonIvers instead.Wolgamot did not return phone messages requesting comment. On the advice of his attorney, Frank isn’t talking, either.Elizabeth Best, the attorney for Frank’s two former employees, said “I think people have a right to know that this is a concern and they should be asking questions.”Until it decides whether to move forward with a hearing, the 10-member Board of Dentistry won’t acknowledge an investigation is in the works. In a brief conversation, Frank confirmed that the matter is scheduled to come before the panel at its quarterly meeting in Helena today.Ivers is a member of the board but he has recused himself in this case and declined to comment.
Patients contacted One disgruntled former patient told the Tribune she was contacted in April by a state investigator who wanted to hear her story of how Frank filled 10 cavities in her teeth incorrectly. “The fillings felt like they were coming apart,” said Kelly Rafferty, 27, a Great Falls native who up until that point had never had a cavity. She told the investigator that Wolgamot, her family’s long-time dentist, wound up redoing the fillings. The fillings had been done so improperly that some of her teeth had continued to decay, Rafferty said that Wolgamot told her. Pam Petrini, a longtime dental assistant to Wolgamot, provided the Tribune a copy of a complaint she filed with the board alleging that, among other things, she and other staff witnessed Frank convincing patients who had already been anesthetized for one crown to undergo another “when in truth neither (tooth) require(d) crowning.” Frank deliberately ignored areas of decay “only to focus on preparing unnecessary crowns on other teeth,” Petrini wrote in her complaint. She also alleged that Frank “literally fried” patients’ teeth by using a handpiece at too high a speed. Patients wound up requiring root canals as a result, Petrini wrote. Turnover was rampant in Frank’s office, Petrini wrote the board – she said more than 22 staffers came and went in two and a half years. Frank’s attorney declined to comment on the state investigation on grounds that proceedings are supposed to be confidential. Montana’s process Depending on its investigations and the severity of findings, the state dentistry board may choose a range of actions against dentists, from a letter of reprimand to placing them on probation to suspending or revoking their licenses. Of the 400 dentists practicing in Montana, one had his license suspended by the board and another was put on probation in fiscal 2003, according to compliance specialist LaVelle Potter. Twenty-nine complaints were filed with the board that year. In fiscal 2004, which ended July 1, the board received 44 complaints. One dentist was given a public censure, placed on probation and had the scope of his practice restricted. Two denturists were censured publicly, fined $1,000 and ordered to stop calling themselves doctors. ‘Damage and injury’ The two former employees suing Frank are Leann Garrick, who worked as his dental assistant from September 2002 to November 2003, and Patti Hopkins, who served as Frank’s office manager from March 2002 until June 2003. In a civil lawsuit filed last November in district court, Garrick and Hopkins claim that Frank used “unnecessary surgical procedures,” “caused patients damage and injury” and violated Occupational Safety and Health Administration standards. As an example, they allege that Frank performed a crown preparation on a patient that, because of his negligence, turned into a root canal and then resulted in the tooth being pulled. Even then, they claim, Frank left a tip of a root in the patient’s jaw. “He instructed Garrick to ‘throw away’ the X-rays showing beginning treatment and middle root canal treatment. Garrick refused,” the lawsuit states. In another case, Garrick and Hopkins claim that, instead of anesthesia, Frank mistakenly injected a solution containing household bleach into the jaw of a 22-year-old patient. Frank deliberately misled the woman about what had occurred, telling her anesthesia had caused a “mere” hematoma, a tumorlike collection of blood outside of a blood vessel, in her jaw, the lawsuit alleges. Earlier, while performing a root canal on the same patient, the suit claims, Frank left a broken file in one root, causing the patient to undergo surgery. Frank denies all of the allegations. Hopkins claims she confronted Frank after learning of the injection of bleach incident in June 2003 and, in a matter of days, was fired from her job. Garrick claims she was locked out of the office five months later after she stayed away from work for a few days to try to cope with the stress of working for Frank. Dentist’s response In documents filed as a response to the lawsuit, Frank says the solution cited by the former employees contained only 4 to 6 percent bleach and was stored in carpules similar to vessels containing anesthesia because that had been Dr. Wolgamot’s custom. Small containers called carpules containing bleach were marked with a bright pink marker. The employee assigned to fill the carpules was Garrick, who later worried “that she may have improperly loaded carpules” before the incident occurred, according to Frank. Best, Garrick’s attorney, said she will argue that Frank was so busy in the office that he picked up the wrong carpule and that office employees were too busy to monitor his actions. Under questioning, Hopkins admitted she never saw anyone inject bleach into a patient’s jaw. She said she found out six months after the fact that something unusual had happened because “all of a sudden, Dr. Frank was not going to charge the patient.” As for alleged OSHA violations, Frank’s side argues that there were only a handful, they were unrelated to dental work, and they stemmed from conditions already in place when Frank bought the building from Wolgamot. Among the violations noted were a lack of protected electrical outlets over sinks, a lack of ventilation in the dental labs and exposed electrical wires. Safety officials gave the office a clean bill of health in September 2002, according to court documents. ‘Laid off, not fired’ Frank counters that Hopkins wasn’t fired — she was laid off on the recommendation of Mercer Advisors, a California-based business and financial advisory firm Frank brought in to help streamline office costs. Mercer recommended eliminating two front office positions and bringing in Dr. Frank’s bride, Londa, to help out. Hopkins “just happened to be one of the positions eliminated” as part of a reduction in force, according to court documents. Additional staff reductions ensued throughout 2003. As for Garrick, Frank’s side says she walked away from her job on Nov. 26, 2003, and failed to return. Nov. 26 happened to be the day that plaintiffs served Frank with “their million-dollar complaint,” according to court documents. Frank was concerned that Garrick and Hopkins may have violated federal patient privacy laws and that “dental supplies (were) mysteriously diminishing,” and that’s why the office locks were changed. That wouldn’t have stopped Garrick from entering the office during regular hours, according to Frank’s response. Whether Garrick and Hopkins have standing to sue for damages as a result of observing or hearing about alleged injuries caused to patients — or whether they suffered the legal definition of emotional distress — is a matter of debate. Third-party manager Complicating the lawsuit is the fact that Frank is using an outside company, Billings-based Better Business Systems, to run his office. Better Business Systems is also a defendant in the suit. Hopkins said she never submitted any written complaints or grievances to BBS, but spoke to company officials regularly about her concerns. After she lost her job, Hopkins said, she contacted Better Business Systems’ director of operations, Don Reile, to protest her dismissal. Contacted this week, Reile said only, “It’s kind of a nasty situation and I’m not going to make a comment.” Former Tribune Enterprise Editor Carol Bradley can be reached by E-Mail. But Dr. Brady Frank is much more than a cheap, low down incompetent dental hustler and scam artist, he also runs an institute to teach other dentists the fine art of dental implant technology. Now ,get a feel for his expertise. Brady Frank DDS Lawsuit: How to Practice ProfitabilityAnd guess who will serve as the main prop in his classroom instruction. The guinea pigs will come from the gullible public ,thinking they are getting a bargain . Is it really worth the 10% discount this vultures wants to deduct from the cost of your implant when you’re literally putting your life in this no good bastard’s hands? By agreeing to be this conniving incompetent son of a bitch’s live dummy you are allowing him to make 9 times the amount for the implant that he otherwise would earn. He not only collects from you but also the heavy fees he charges from his students. And despite assurances to the contrary ,the students do most of the work. Such a deal! Think about all this the next time you hear that grade B radio actor reminding you of his name, and telling you how much he enjoyed having his teeth whitened at Premier Dental. There’s no limit to what a lousy,cheating Medford-Ashland dentist will do ,to rob you blind. ..Do you every wonder why the Medford-Ashland corridor has so many lying,cheating scumbag dentists? The reason is simple: they gravitate to this area because they know ,there’s very little oversight provided to their criminal dentistry. Keep that in mind ,every time you hear that scumbag pricky sounding radio promoter telling you how great the drooling hyenas at Premier Dental treated him and made him feel so comfortable . BULL CRAP! you lying piece of excrement: Brady is just another cheap lying dental hustler and all his staff have the moral integrity of lamp-post street walkers. Do you really want to be seen by this money grubbing dental vulture? |
If you hate your dentist and you think he’s a bad guy ,make sure you don’t fall into the hands of Drs. Erik M. Rollem , Brady Frank; or Dr.John R. Linstrom : the jerk voted the most popular dentist in the Medford- Rogue Valley area for the past fifty years .
You don’t really know what a terrible dentist is ,until you’ve met and have been treated by these three gentlemen. I know them personally ,and all three have taken turns taking advantage of my lack of knowledge of dentistry ,and in abusing me as a patient ;lying to me non stop and ripping me off. And that doesn’t begin to tell the whole story of the abuse and pain I experienced at the hands of these three clowns. And yes , I admit it, they made a fool of me.
But you can learn from my mistakes ; you can gain from my loss.
These three clever professionals just happen to be the most heavily advertised dentists in the Medford-Rogue Valley Ashland Area and just using common sense ; it’s a matter of logic that their advertising costs will be passed on to their patients. But wait ,there’s more to this ; these clowns are not happy with the huge profits they make by overcharging you and demanding payments for unneeded procedures ;they add to their profit margin by using inferior quality materials for crowns ,implants and dentures ;as well as in fillings . .. This was my experience ,and I’ve received numerous letters from many of their former patients describing similar experiences.
So ,if you’re looking for another dentist or simply need to be treated ,it pays not to be taken in by the clever ads these three characters pay for . They put out these ads[ which not only makes big bucks for the ad agencies] but helps them to increase their profit margins five or six fold. Advertising pays well or you wouldn’t see so much of it ,since ads are not cheap.
What the average dental consumer needs to do is simply throw into the trash any and all ads which advertise free or low-cost exams or cleanings ;especially anything having to do with whitening teeth or creating beautiful smiles for life or some such B.S. Don’t fall for any of that nonsense.
Dr. John Linstrom has trapped many young kids with his ads for low-cost cleanings and whitening procedures. If this dental vulture had any integrity he would not try to sell any whitening procedure involving chemical applications which tend to destroy tooth enamel ; and have serious consequences for any young person over a period of time. The truth is that this vulture cares little about anything but his bottom line. [profits] . He cares little for the long-term welfare of any of his patients. .. I know how this joker operates. He refused to complete the dental work he had already started unless I agreed to pay him thousands of dollars for procedures which later turned out to be bogus.!
And I could go on . Dr. Erik M. Rollem ,in my opinion is the most abusive Dentist I’ve ever had dealings with . This character caused me terrible pain due to his incompetence and poor judgment in the dental work he was doing on me or “to me.”
. Dental work for which he over charged me for and for ripping me off by using inferior lower quality materials but still charging me for the much more expensive stuff he pretended to have used. It’s a very clever game they play because whatever a dentist charges is what you have to pay him and he has the option and discretion to change the materials he uses as he sees fit . And this means Rollem will not hesitate to do whatever it takes to rip you off.
This is why he offers his phony baloney cheap exams with x-rays and cheap cleanings and discounted cleaning specials.BEWARE of all the ads appearing in the glossy -sleazy mail box stuffer called Medford Sneak Preview. This is the fount of deception used by this area’s vulture dentists to ply their trade in deceit.and abusive dentistry.
Very often I get letters describing in detail what Linstrom,Rollem and Brady Frank do in their dental clap trap operations; but now and then ,I get a well written review from someone who has only recently become acquainted with highly advertised vulture dentistry operating in the Rogue Valley…. And even here , it falls in line with what others can expect if they fall into the hands of these three characters.
But it’s more than just the money ;it has a good deal to do with the personal integrity and the ethics one expects to see in dental professionals and which is sorely lacking .
Recently ,while having a cup of coffee with an attorney friend of mine over at Debby’s ,he suggested that I take a look at all the dentists listed in the pages of the phone book and he bet me that there are more dentists in the local area than car mechanics and gas stations combined. And He’s probably right.
The reason is not hard to understand. In the local area dentists can do pretty much whatever they want with almost total impunity. And if you don’t like it ;they will be only too glad to tell you to just go get lost GOODBYE!
..I’m not suggesting that Drs. Brady Frank ,John R. Linstrom and Erik M. Rollem are the worst but they are among the most heavily advertised and so they have greater access to the public and to the uninsured . This is readily seen in their fraudulent ads for cheap exams and cheap cleanings and harmful whitening procedures. And that’s why they must be avoided. They are looking for those desperate to find low-cost dentistry but are sadly taken advantage of with high cost procedures that in many cases are unneeded.
The following letter I received pretty much tells it well. And thank you for your letter.. Please read..
Looking for an HONEST / ETHICAL Dentist in the Rogue Valley commented on Premier Dental Starring: Dr. Brady Frank. Proceed With Caution.Better Still Do Not Enter Here.
Ashland Oregon Dentists – Premier Care Dental Welcome to Dentist Ashland Oregon and the home of Premier Dental Care and …
“Is there an honest Dentist in the Rogue Valley ?
One who will not use heavy-handed sale techniques like trying to intimidate and have you sign while in the chair to commit to work that is like : The “Deep Cleaning SCAM” for $2313.00 + office visit and X-rays.
I have always cleaned my teeth twice a year , brush twice daily and floss regularly.
I am horrified that a Dentist would actually take advantage of me like this .
I understand that this is a business and you need to keep the lights on , pay for your fancy equipment ,your advertising , your student loans , your family , your rent , your car , your house…
Please do it honestly ! Do not try to sell an unnecessary made up “Deep cleaning ” when a normal $89.00 cleaning would suffice.
These unethical Dentists should be exposed for what they are….
I will gladly drive four hours to be seen by an HONEST Dentist since I have not been able to locate an honest Dentist in the Rogue Valley.”….
..Looking for an HONEST / ETHICAL Dentist in the Rogue Valley
applesandoranges669@gmail.com
71.54.193.136
Dr. Brady Frank engages in quite a bit of false advertising or at the least unethical stuff . His free exams are not worth the paper his mail box stuffing ads are printed on. His prices are far from accurate and the 36.00 cleanings are a waste of your time. Based on my own experiences , ;what his exams consist of is looking for missing teeth and anything else he can talk you into having yanked ;so he can do implant work at a huge cost ,and all of which must be paid well in advance of any treatment. That includes simple extractions and numerous other x-rays you thought was giving to you FOR FREE.. yeah right !
The smartest thing to do is simply avoid all highly advertised dentists no matter who they are and no matter your circumstances. These vulture dentists will wind up costing you far more in time and money than you bargained for. Not to mention the unnecessary pain and suffering they inflict on you and in many cases create problems with your jaw and other healthy teeth .Problems which never existed prior to your visit with these three callous gentlemen. I guess they’re hoping for more work in the future.
I would be remiss if I failed to mention a very serious warning of others ;less advertised but just as unethical: Endodontist Matt Gebhardt and Kevin and Julie momma san Wu should be avoided as well. These are not looking out for your best interests but only in their profit margin. AVOID THEM ALL LIKE THE PLAGUE!
But Dr. Frank has an interesting past I believe should be reviewed by all those who are overly trusting in their dentist or would be dentist. For those who believe that ALL dentists follow a moral and ethical standard of practice. READ THE FOLLOWING and you decide!
Patients, employees lead attack on dentist Tribune Staff Writer |
| Three years ago, Brady Frank’s future was as bright as a new set of porcelain veneers.Freshly graduated from Marquette University’s School of Dentistry, the Wisconsin native was preparing to move to Montana to buy out an established practice. An avid fisherman, he looked forward to making his home a short drive from some of the world’s best fishing holes.Today, the dream has soured. Frank is up to hiseyeteeth in legal woes.The Montana Board of Dentistry is reviewing complaints against the 29-year-old dentist. Worst-case scenario, he could lose his license to practice.Meanwhile, two former employees are suing Frank on grounds that he treated patients so recklessly he caused the workers to suffer emotional distress.Frank is fighting the complaints, both at the Board of Dentistry and in court, where legal documents responding to the suit counter the former employees’ accusations.”We deny all of the allegations on every level and believe they’ll prove to be completely andtotally false,” his lawyer, TomMarra, said.The problems are hardly what Frank expected when he moved to Montana in the summer of 2001. He had traveled to the state eight times to go fishing before deciding to relocate here for good.”Everyone’s so nice here in Montana,” he commented in an interview shortly after his arrival.The turn of events is also unsettling for Dr. TomWolgamot, the dentist who recruited Frank to buy out his practice. Last January,Wolgamot severed his ties with Frank. The veteran dentist moved out of his long-time office on the city’s south side and now practices with Dr. SheldonIvers instead.Wolgamot did not return phone messages requesting comment. On the advice of his attorney, Frank isn’t talking, either.Elizabeth Best, the attorney for Frank’s two former employees, said “I think people have a right to know that this is a concern and they should be asking questions.”Until it decides whether to move forward with a hearing, the 10-member Board of Dentistry won’t acknowledge an investigation is in the works. In a brief conversation, Frank confirmed that the matter is scheduled to come before the panel at its quarterly meeting in Helena today.Ivers is a member of the board but he has recused himself in this case and declined to comment.
Patients contacted One disgruntled former patient told the Tribune she was contacted in April by a state investigator who wanted to hear her story of how Frank filled 10 cavities in her teeth incorrectly. “The fillings felt like they were coming apart,” said Kelly Rafferty, 27, a Great Falls native who up until that point had never had a cavity. She told the investigator that Wolgamot, her family’s long-time dentist, wound up redoing the fillings. The fillings had been done so improperly that some of her teeth had continued to decay, Rafferty said that Wolgamot told her. Pam Petrini, a longtime dental assistant to Wolgamot, provided the Tribune a copy of a complaint she filed with the board alleging that, among other things, she and other staff witnessed Frank convincing patients who had already been anesthetized for one crown to undergo another “when in truth neither (tooth) require(d) crowning.” Frank deliberately ignored areas of decay “only to focus on preparing unnecessary crowns on other teeth,” Petrini wrote in her complaint. She also alleged that Frank “literally fried” patients’ teeth by using a handpiece at too high a speed. Patients wound up requiring root canals as a result, Petrini wrote. Turnover was rampant in Frank’s office, Petrini wrote the board – she said more than 22 staffers came and went in two and a half years. Frank’s attorney declined to comment on the state investigation on grounds that proceedings are supposed to be confidential. Montana’s process Depending on its investigations and the severity of findings, the state dentistry board may choose a range of actions against dentists, from a letter of reprimand to placing them on probation to suspending or revoking their licenses. Of the 400 dentists practicing in Montana, one had his license suspended by the board and another was put on probation in fiscal 2003, according to compliance specialist LaVelle Potter. Twenty-nine complaints were filed with the board that year. In fiscal 2004, which ended July 1, the board received 44 complaints. One dentist was given a public censure, placed on probation and had the scope of his practice restricted. Two denturists were censured publicly, fined $1,000 and ordered to stop calling themselves doctors. ‘Damage and injury’ The two former employees suing Frank are Leann Garrick, who worked as his dental assistant from September 2002 to November 2003, and Patti Hopkins, who served as Frank’s office manager from March 2002 until June 2003. In a civil lawsuit filed last November in district court, Garrick and Hopkins claim that Frank used “unnecessary surgical procedures,” “caused patients damage and injury” and violated Occupational Safety and Health Administration standards. As an example, they allege that Frank performed a crown preparation on a patient that, because of his negligence, turned into a root canal and then resulted in the tooth being pulled. Even then, they claim, Frank left a tip of a root in the patient’s jaw. “He instructed Garrick to ‘throw away’ the X-rays showing beginning treatment and middle root canal treatment. Garrick refused,” the lawsuit states. In another case, Garrick and Hopkins claim that, instead of anesthesia, Frank mistakenly injected a solution containing household bleach into the jaw of a 22-year-old patient. Frank deliberately misled the woman about what had occurred, telling her anesthesia had caused a “mere” hematoma, a tumorlike collection of blood outside of a blood vessel, in her jaw, the lawsuit alleges. Earlier, while performing a root canal on the same patient, the suit claims, Frank left a broken file in one root, causing the patient to undergo surgery. Frank denies all of the allegations. Hopkins claims she confronted Frank after learning of the injection of bleach incident in June 2003 and, in a matter of days, was fired from her job. Garrick claims she was locked out of the office five months later after she stayed away from work for a few days to try to cope with the stress of working for Frank. Dentist’s response In documents filed as a response to the lawsuit, Frank says the solution cited by the former employees contained only 4 to 6 percent bleach and was stored in carpules similar to vessels containing anesthesia because that had been Dr. Wolgamot’s custom. Small containers called carpules containing bleach were marked with a bright pink marker. The employee assigned to fill the carpules was Garrick, who later worried “that she may have improperly loaded carpules” before the incident occurred, according to Frank. Best, Garrick’s attorney, said she will argue that Frank was so busy in the office that he picked up the wrong carpule and that office employees were too busy to monitor his actions. Under questioning, Hopkins admitted she never saw anyone inject bleach into a patient’s jaw. She said she found out six months after the fact that something unusual had happened because “all of a sudden, Dr. Frank was not going to charge the patient.” As for alleged OSHA violations, Frank’s side argues that there were only a handful, they were unrelated to dental work, and they stemmed from conditions already in place when Frank bought the building from Wolgamot. Among the violations noted were a lack of protected electrical outlets over sinks, a lack of ventilation in the dental labs and exposed electrical wires. Safety officials gave the office a clean bill of health in September 2002, according to court documents. ‘Laid off, not fired’ Frank counters that Hopkins wasn’t fired — she was laid off on the recommendation of Mercer Advisors, a California-based business and financial advisory firm Frank brought in to help streamline office costs. Mercer recommended eliminating two front office positions and bringing in Dr. Frank’s bride, Londa, to help out. Hopkins “just happened to be one of the positions eliminated” as part of a reduction in force, according to court documents. Additional staff reductions ensued throughout 2003. As for Garrick, Frank’s side says she walked away from her job on Nov. 26, 2003, and failed to return. Nov. 26 happened to be the day that plaintiffs served Frank with “their million-dollar complaint,” according to court documents. Frank was concerned that Garrick and Hopkins may have violated federal patient privacy laws and that “dental supplies (were) mysteriously diminishing,” and that’s why the office locks were changed. That wouldn’t have stopped Garrick from entering the office during regular hours, according to Frank’s response. Whether Garrick and Hopkins have standing to sue for damages as a result of observing or hearing about alleged injuries caused to patients — or whether they suffered the legal definition of emotional distress — is a matter of debate. Third-party manager Complicating the lawsuit is the fact that Frank is using an outside company, Billings-based Better Business Systems, to run his office. Better Business Systems is also a defendant in the suit. Hopkins said she never submitted any written complaints or grievances to BBS, but spoke to company officials regularly about her concerns. After she lost her job, Hopkins said, she contacted Better Business Systems’ director of operations, Don Reile, to protest her dismissal. Contacted this week, Reile said only, “It’s kind of a nasty situation and I’m not going to make a comment.” Former Tribune Enterprise Editor Carol Bradley can be reached by E-Mail. But Dr. Brady Frank is much more than a cheap, low down incompetent dental hustler and scam artist, he also runs an institute to teach other dentists the fine art of dental implant technology. Now ,get a feel for his expertise. READ AND YOU DECIDE! |
……Sedation Dentistry… ? Wait ……What?????
.That’s right folks, Dr. Brady Frank is now dealing in sedation IV dentistry. Before you sign up with good old buddy Brady ,read an excerpt from a feature article written by a Montana journalist: Carol Bradley . Carol is an award-winning and highly respected reporter who worked for the Montana Tribune ; and is a well-known author .
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Nitrous Oxide Dentists
General
….In a civil lawsuit filed last November in district court, Garrick and Hopkins claim that Frank used “unnecessary surgical procedures,” “caused patients damage and injury” and violated Occupational Safety and Health Administration standards. As an example, they allege that Frank performed a crown preparation on a patient that, because of his negligence, turned into a root canal and then resulted in the tooth being pulled. Even then, they claim, Frank left a tip of a root in the patient’s jaw. “He instructed Garrick to ‘throw away’ the X-rays showing beginning treatment and middle root canal treatment. Garrick refused,” the lawsuit states. In another case, Garrick and Hopkins claim that, instead of anesthesia, Frank mistakenly injected a solution containing household bleach into the jaw of a 22-year-old patient. Frank deliberately misled the woman about what had occurred, telling her anesthesia had caused a “mere” hematoma, a tumorlike collection of blood outside of a blood vessel, in her jaw, the lawsuit alleges. Earlier, while performing a root canal on the same patient, the suit claims, Frank left a broken file in one root, causing the patient to undergo surgery. Frank denies all of the allegations. Hopkins claims she confronted Frank after learning of the injection of bleach and was then promptly fired from her job.. Read Carol ’s entire article on line. Dr. Brady Frank, now performing SEDATION IV dentistry is so bizarre ,you can’t make this stuff up . Brady had his license revoked in three states ..And he now is operating in the MEDFIORD-ASHLAND-JACKSONVILLE area due to the fact that dentists generally can get away with just about anything and everything. WHAT MORE CAN I TELL YOU, WHAT MORE CAN I DO to help the people who live in this area? All of the mass marketing dentists who advertise non stop ,either in VAL PAK of Medford SNEAK preview or on radio and TELEVISION are frauds ,charlatans and professional scammers. Others in this list include Dr. Erik M. Rollem [his entire staff included] Dr. John R. Linstrom [the dentist who always is voted the best] and let me include Dr. Matt Gebhardt [endodontist] I know all of these lying cheats ,including the great Dr. Brady. They all have ripped me off and caused me a great deal of dental pain as a result of visiting their scam outfits. Don’t make the same mistake!!
2-year-old dies from getting crowns — now his parents are suing
Zion Gastelum had been seen by the dentists at Kool Smiles only twice before they said that the 2-year-old needed multiple pulpotomies (baby root canals). The procedure, meant only for cases in which the nerve has been damaged, requires general anesthesia. Although it seemed drastic, Zion’s parents trusted that Kool Smiles — a privately held dental company operating in more than a dozen states — had his best interests in mind.
On Dec. 20, 2017, his mom, Veronica Gastelum, took him to get the procedure done.
According to a wrongful death lawsuit filed by Zion’s parents, Victoria was the first to notice something amiss. The complaint details how she arrived at the procedure room and found Zion hooked up to a heart rate monitor that was showing no pulse — which the staff reportedly shrugged off as a faulty machine. After noticing that his chest wasn’t rising, Veronica suggested that he wasn’t breathing. It wasn’t until then, she said, that nurses sprang into action and 911 was called.
Zion was rushed to an emergency room where he was pronounced dead shortly after arriving. His official cause of death was severe hypoxic-ischemic encephalopathy, or a lack of oxygen to the brain. According to the lawsuit, before his mother was sent in to see him at Kool Smiles, doctors had returned the toddler to a room — still unconscious — and left him alone, where he was hooked up to an oxygen tank that was either faulty or empty. Unable to breathe on his own, Zion likely died soon thereafter.
The Gastelums claim that their son’s death was the result of “gross medical negligence.” But although on the surface it may seem like a singular tragedy, earlier legal documents suggest earlier trouble. In January 2018, Kool Smiles, which specifically caters to low-income families, agreed to pay nearly $24 million to settle a false claims lawsuit brought by the U.S. Justice Department.
In the complaint, the Justice Department alleges that Kool Smiles “knowingly submitted false claims” to Medicaid for “medically unnecessary pulpotomies,” among other procedures. It goes on to claim that the company bribed doctors not only to perform many of these procedures, but also to do so quickly. “The United States alleges that Kool Smiles clinics routinely pressured and incentivized dentists to meet production goals through a system that disciplined ‘unproductive’ dentists and awarded ‘productive’ dentists with substantial cash bonuses based on the revenue generated by the procedures they performed,” it said.
The Gastelums’ lawsuit quotes U.S. Attorney John H. Durham for the District of Connecticut, who touched on the cruelty of Kool Smiles’s alleged tactics in the Justice Department complaint. “The allegations in these cases are particularly egregious because they involved medically unnecessary dental services performed on children,” said Durham. “Exploiting needy children for financial gain is inexcusable.”
In the lawsuit, the Gastelums’ attorneys write that there were “far less expensive” and “safer” methods to treat Zion’s cavities — including $25 silver diamine fluoride. But because they chose to put Zion at risk, his family is now fighting to make sure it doesn’t happen again. “[The Gastelums] bring this action not only to hold Kool Smiles and its affiliates accountable … but also to prevent this type of senseless tragedy from ever happening to another family because of Kool Smiles’ abhorrent and chronic misconduct,” the lawsuit said. “No more children should die in order to prevent such reckless and greedy corruption.”
In response to Yahoo Lifestyle’s request for comment on Zion’s case, Kool Smiles sent the following:
“The doctors and staff of the Yuma Kool Smiles office continue to extend their sincere, heartfelt sympathy to the Gastelum family. Since 2007, the office has safely and compassionately provided needed dental care to thousands of families. Respectfully, we have no further comment as this matter is pending litigation.”
Speaking with Yahoo Lifestyle, an attorney for the Gastelum family said that although they are still in mourning, they’re eager to fight for change. “We look forward to having the complaint and these issues resolved in court,” said Scott Eldredge. “It’s a very tragic loss and we hope to prevent anything like this happening in the future.”
There’s nothing quite like getting ripped off by one of this area’s phony baloney dentists to make you wiser and a good deal more cautious about ever believing any of their ads on the radio or in print.
Recently I ran into an ad found in the glossy and totally useless MEDFORD SNEAK PREVIEW mailbox stuffer promoting an accomplished dental hustler by the name of Dr. John R. Linstrom. I thought I’d respond to the latest scam he’s paying for you to read.
Basically Dr. Linstrom says in his 3×5 ad. for you to…”come in and see why I’ve been voted among the best dentists around”
Sadly there will be some who will fall for this piece of hyperbole. If not ,this vulture wouldn’t be spending the bucks to place the ad.
That’s why I’m making an urgent appeal for all those smart enough not to fall for any of the bait and switch traps which Dr. Brady Frank or Dr. Erik M. Rollem and the Linstrom clown use to increase their profits ;to not only tell others what these 3 jokers are up to but to do even more.
What I’m asking is for everyone concerned about getting good dentistry for the folks living in the Rogue valley to make copies of everything I’ve been warning you about and to send or even mail them to everyone you can think of ,to get the word out as much as humanly possible about these unethical dentists .
These dentists have been fooling and cheating the folks needing dental services for years and I was one of their victims. They exploited me, took advantage of my trust and caused me a great deal of pain and suffering.
Everything that I’ve tried to warn you about is entirely based on my own personal experiences with these three dentists; and based on the many negative reviews I’ve received from many of their former patients or customers. And everything they have informed me of coincides with the terrible and painful experiences I had as well. I know these three buzzards personally, and I was cheated and tricked by them on many occasion , over a period of time.
I have to include a well known endodontist who goes by the name of Dr. Matt Gebhardt and then there’s Drs Kevin and Julie mommasan Wu who are also on the list of dentists that treated me with abuse and attempted to rip me off.
By no means are they the only ones. This is why you must spend a good deal of time finding a dentist you can trust. Better to get references from close and trusted family members or friends who are knowledgable about dentistry.
The facts are that I would never try to warn you about a bad dentist unless I knew personally about him and the terrible dentistry he engages in. I would never report about any dentist based on hearsay only but only by my own intimate knowledge and sad experiences which I’ve had to suffer through.
… Linstrom’s ad is typical in that it invites you to come in for an appointment so you can then see what a great dentist he is. ..Linstrom or Rollem and Brady all mass marketing dentists know that with enough mass marketing there will be a bunch who will fall for the ads they pay for.
Why doesn’t Linstrom tell us more about why and what we will see if we come in? Tell us Dr. Linstrom!
Why should we believe anything that comes out of your lying mouth you cheap phony rip off artist? If you are among the best tell us at least in part what it is exactly that makes you among the best. Are your prices the fairest in town? Do you have great dental assistants ,that sort of thing. Do you guarantee your work ,possibly? AND WHO EXACTLY VOTED FOR YOU DOC? . And how many votes were collected Doc?
Dr. Rollem is such a terrible dentist ,I still have problems believing this joker ever graduated from dental school… Basically Rollem has the same clever and hurtful mindset that the others enjoy. With Rollem he not only over charges and over prescribes treatment but he uses cheap low grade
materials while charging for the highest . That’s how the little vulture makes the big bucks.And finally, he’s a lousy unskilled dentist on top of it!
Some may say;well just because you had some bad experiences with these dentists ,well that doesn’t mean everyone else will.
And that could be true. Everyone’s situation is different and everyone will not require the same treatment.But the same mindset will remain and chances are you will be ripped off as I was and you may not realize it or even care that you were. Everyone is different!
But if you may think this is my problem ,will you say the same about all those folks in Montana that were abused by Dr. Brady Frank ;you know him as the sedation and implant specialist. His ads are non stop over the radio airwaves. .. The best thing is to totally avoid believing anything he spews out of his lying mouth.
I visited Dr. Frank and was treated by him and I can tell you that this scumbag never stopped lying to me from the very first instant I sat down to the very last when I dcecided after some days that this jerk did not have my best interests at heart. After reading the long list of malpractice filings registered by the folks in Montana ,I still felt that everyone enjoys to have a second chance in life. But all that went out the window the very first time this scumbag started to lie to me . And his totally corrupted staff of lying ladies as well.
I can just imagine the horror he put the good folks of Montana through with his greed and callous negligence which he inflicted on those poor folks. DONT FALL FOR ANY OF HIS PHONY RADIO ADS OR ANY OF HIS MAILBOX JUNK!
I have to laugh when I hear him explain on the radio if anyone had a “bad experience ” in the past. WHAT A JOKER THIS SON OF A BITCH HAS TO BE!
He should be asking that question to all of his former Montana clients he abused until finally his evil deeds were exposed by a courageous news reporter working for the TRIBUNE! And this is how he treats many of his customers right here in the Rogue Valley. Don’t let any of these rip off artists take advantage of you ..
It’s not just about me ,but about all the others who have suffered at the hands of these clever jokers. That’s why you should make as many copies of everything I’ve written , as you can afford to, and send them and mail them everywhere to wise up our fellowman and those in need of dental work..
Read the malpractice reportage and then ask yourselves ;would you have your mother or father or anyone you truly care for visit Dr.BRADY FRANK or any of the other dentists mentioned here. I HOPE NOT!
Patients, employees lead attack on dentist Tribune Staff Writer |
| Three years ago, Brady Frank’s future was as bright as a new set of porcelain veneers.Freshly graduated from Marquette University’s School of Dentistry, the Wisconsin native was preparing to move to Montana to buy out an established practice. An avid fisherman, he looked forward to making his home a short drive from some of the world’s best fishing holes.Today, the dream has soured. Frank is up to hiseyeteeth in legal woes.The Montana Board of Dentistry is reviewing complaints against the 29-year-old dentist. Worst-case scenario, he could lose his license to practice.Meanwhile, two former employees are suing Frank on grounds that he treated patients so recklessly he caused the workers to suffer emotional distress.Frank is fighting the complaints, both at the Board of Dentistry and in court, where legal documents responding to the suit counter the former employees’ accusations.”We deny all of the allegations on every level and believe they’ll prove to be completely andtotally false,” his lawyer, TomMarra, said.The problems are hardly what Frank expected when he moved to Montana in the summer of 2001. He had traveled to the state eight times to go fishing before deciding to relocate here for good.”Everyone’s so nice here in Montana,” he commented in an interview shortly after his arrival.The turn of events is also unsettling for Dr. TomWolgamot, the dentist who recruited Frank to buy out his practice. Last January,Wolgamot severed his ties with Frank. The veteran dentist moved out of his long-time office on the city’s south side and now practices with Dr. SheldonIvers instead.Wolgamot did not return phone messages requesting comment. On the advice of his attorney, Frank isn’t talking, either.Elizabeth Best, the attorney for Frank’s two former employees, said “I think people have a right to know that this is a concern and they should be asking questions.”Until it decides whether to move forward with a hearing, the 10-member Board of Dentistry won’t acknowledge an investigation is in the works. In a brief conversation, Frank confirmed that the matter is scheduled to come before the panel at its quarterly meeting in Helena today.Ivers is a member of the board but he has recused himself in this case and declined to comment.
Patients contacted One disgruntled former patient told the Tribune she was contacted in April by a state investigator who wanted to hear her story of how Frank filled 10 cavities in her teeth incorrectly. “The fillings felt like they were coming apart,” said Kelly Rafferty, 27, a Great Falls native who up until that point had never had a cavity. She told the investigator that Wolgamot, her family’s long-time dentist, wound up redoing the fillings. The fillings had been done so improperly that some of her teeth had continued to decay, Rafferty said that Wolgamot told her. Pam Petrini, a longtime dental assistant to Wolgamot, provided the Tribune a copy of a complaint she filed with the board alleging that, among other things, she and other staff witnessed Frank convincing patients who had already been anesthetized for one crown to undergo another “when in truth neither (tooth) require(d) crowning.” Frank deliberately ignored areas of decay “only to focus on preparing unnecessary crowns on other teeth,” Petrini wrote in her complaint. She also alleged that Frank “literally fried” patients’ teeth by using a handpiece at too high a speed. Patients wound up requiring root canals as a result, Petrini wrote. Turnover was rampant in Frank’s office, Petrini wrote the board – she said more than 22 staffers came and went in two and a half years. Frank’s attorney declined to comment on the state investigation on grounds that proceedings are supposed to be confidential. Montana’s process Depending on its investigations and the severity of findings, the state dentistry board may choose a range of actions against dentists, from a letter of reprimand to placing them on probation to suspending or revoking their licenses. Of the 400 dentists practicing in Montana, one had his license suspended by the board and another was put on probation in fiscal 2003, according to compliance specialist LaVelle Potter. Twenty-nine complaints were filed with the board that year. In fiscal 2004, which ended July 1, the board received 44 complaints. One dentist was given a public censure, placed on probation and had the scope of his practice restricted. Two denturists were censured publicly, fined $1,000 and ordered to stop calling themselves doctors. ‘Damage and injury’ The two former employees suing Frank are Leann Garrick, who worked as his dental assistant from September 2002 to November 2003, and Patti Hopkins, who served as Frank’s office manager from March 2002 until June 2003. In a civil lawsuit filed last November in district court, Garrick and Hopkins claim that Frank used “unnecessary surgical procedures,” “caused patients damage and injury” and violated Occupational Safety and Health Administration standards. As an example, they allege that Frank performed a crown preparation on a patient that, because of his negligence, turned into a root canal and then resulted in the tooth being pulled. Even then, they claim, Frank left a tip of a root in the patient’s jaw. “He instructed Garrick to ‘throw away’ the X-rays showing beginning treatment and middle root canal treatment. Garrick refused,” the lawsuit states. In another case, Garrick and Hopkins claim that, instead of anesthesia, Frank mistakenly injected a solution containing household bleach into the jaw of a 22-year-old patient. Frank deliberately misled the woman about what had occurred, telling her anesthesia had caused a “mere” hematoma, a tumorlike collection of blood outside of a blood vessel, in her jaw, the lawsuit alleges. Earlier, while performing a root canal on the same patient, the suit claims, Frank left a broken file in one root, causing the patient to undergo surgery. Frank denies all of the allegations. Hopkins claims she confronted Frank after learning of the injection of bleach incident in June 2003 and, in a matter of days, was fired from her job. Garrick claims she was locked out of the office five months later after she stayed away from work for a few days to try to cope with the stress of working for Frank. Dentist’s response In documents filed as a response to the lawsuit, Frank says the solution cited by the former employees contained only 4 to 6 percent bleach and was stored in carpules similar to vessels containing anesthesia because that had been Dr. Wolgamot’s custom. Small containers called carpules containing bleach were marked with a bright pink marker. The employee assigned to fill the carpules was Garrick, who later worried “that she may have improperly loaded carpules” before the incident occurred, according to Frank. Best, Garrick’s attorney, said she will argue that Frank was so busy in the office that he picked up the wrong carpule and that office employees were too busy to monitor his actions. Under questioning, Hopkins admitted she never saw anyone inject bleach into a patient’s jaw. She said she found out six months after the fact that something unusual had happened because “all of a sudden, Dr. Frank was not going to charge the patient.” As for alleged OSHA violations, Frank’s side argues that there were only a handful, they were unrelated to dental work, and they stemmed from conditions already in place when Frank bought the building from Wolgamot. Among the violations noted were a lack of protected electrical outlets over sinks, a lack of ventilation in the dental labs and exposed electrical wires. Safety officials gave the office a clean bill of health in September 2002, according to court documents. ‘Laid off, not fired’ Frank counters that Hopkins wasn’t fired — she was laid off on the recommendation of Mercer Advisors, a California-based business and financial advisory firm Frank brought in to help streamline office costs. Mercer recommended eliminating two front office positions and bringing in Dr. Frank’s bride, Londa, to help out. Hopkins “just happened to be one of the positions eliminated” as part of a reduction in force, according to court documents. Additional staff reductions ensued throughout 2003. As for Garrick, Frank’s side says she walked away from her job on Nov. 26, 2003, and failed to return. Nov. 26 happened to be the day that plaintiffs served Frank with “their million-dollar complaint,” according to court documents. Frank was concerned that Garrick and Hopkins may have violated federal patient privacy laws and that “dental supplies (were) mysteriously diminishing,” and that’s why the office locks were changed. That wouldn’t have stopped Garrick from entering the office during regular hours, according to Frank’s response. Whether Garrick and Hopkins have standing to sue for damages as a result of observing or hearing about alleged injuries caused to patients — or whether they suffered the legal definition of emotional distress — is a matter of debate. Third-party manager Complicating the lawsuit is the fact that Frank is using an outside company, Billings-based Better Business Systems, to run his office. Better Business Systems is also a defendant in the suit. Hopkins said she never submitted any written complaints or grievances to BBS, but spoke to company officials regularly about her concerns. After she lost her job, Hopkins said, she contacted Better Business Systems’ director of operations, Don Reile, to protest her dismissal. Contacted this week, Reile said only, “It’s kind of a nasty situation and I’m not going to make a comment.” Former Tribune Enterprise Editor Carol Bradley can be reached by E-Mail. But Dr. Brady Frank is much more than a cheap, low down incompetent dental hustler and scam artist, he also runs an institute to teach other dentists the fine art of dental implant technology. Now ,get a feel for his expertise. Brady Frank DDS Lawsuit: How to Practice ProfitabilityPractice Profitability…Isn’t it time to create your practice more productive? Prepared to make your day-to-day more satisfying? In only 2 days, I will teach you how! It will not be easy, but it’ll be extremely rewarding.My name is Dr. Brady Frank and I’m a dentist, training owner and innovator in the dental industry. I not merely created the Osteoconverter I also produced the 2-day Efficient Implant Placement & Restoration for the GP mini-residency class. After my 2-day course is completed by clinicians they like a typical income increase of 26% during the 12 months after taking the course. The 2-day tiny residency can be an affordable investment in your self and your practice with real return!
And guess who will serve as the main prop in his classroom instruction. The guinea pigs will come from the gullible public ,thinking they are getting a bargain . Is it really worth the 10% discount this vultures wants to deduct from the cost of your implant when you’re literally putting your life in this no good bastard’s hands? By agreeing to be this conniving incompetent son of a bitch’s live dummy you are allowing him to make 9 times the amount for the implant that he otherwise would earn. He not only collects from you but also the heavy fees he charges from his students. And despite assurances to the contrary ,the students do most of the work. Such a deal! Think about all this the next time you hear that grade B radio actor reminding you of his name, and telling you how much he enjoyed having his teeth whitened at Premier Dental. There’s no limit to what a lousy,cheating Medford-Ashland dentist will do ,to rob you blind. ..Do you every wonder why the Medford-Ashland corridor has so many lying,cheating scumbag dentists? The reason is simple: they gravitate to this area because they know ,there’s very little oversight provided to their criminal dentistry. Keep that in mind ,every time you hear that scumbag pricky sounding radio promoter telling you how great the drooling hyenas at Premier Dental treated him and made him feel so comfortable . BULL CRAP! you lying piece of excrement: Brady is just another cheap lying dental hustler and all his staff have the moral integrity of lamp-post street walkers. |
…My sole aim is to inform the local consumers of dental services , residing in the Medford-Ashland area,
about certain well advertised dental hustlers, who are hurting the reputation of dentistry ; and in the process are doing a good deal of harm to those who mistakenly believe they are getting good value by responding to their endless ads ,and becoming their patients. I’ve had no other goal or idea but to warn as many as possible, that the ads they read and hear on KMED 1440 or other radio outlets, as well as in written form, are pretty much totally bogus, and should be immediately discarded.
Throughout my attempts to reveal how these dentists treat their patients [based on dozens of letters and negative reviews I’ve received from their former patients or “victims ” I’ve tried not to engage in bombastic rhetoric.
And this, despite the fact that they took advantage of me and ripped me off financially ;not to mention how they caused me unneeded pain and deliberately made me worse off after their so-called professional dental care, than before entering their offices..
…What it comes down to is an orchestrated effort of the part of certain unscrupulous dentists to take advantage of a largely transitory clientele, using some of the most fraudulent advertising gimmicks to induce the unsuspecting population of the Medford-Ashland area to make an appointment . The sole reason these fraudulent dentists have in doing this , is to take advantage of their customers and to ultimately rip them off.
While it is not my intention to go overboard describing Dr. Erik M. Rollem ;and all things being considered ,my best description of this Dentist is : A clever dental hustler who shamelessly cheats and swindles his patients. I would classify him as a dental criminal who injures the overall dental health of those who naively enter his office looking for dental care. This phony lying cheat of a dentist should not be allowed to practice dentistry.
The same can be said of another clever dental hustler by the name of Dr. John R. Linstrom.
With this character ,there appears to be something of a symbiotic relationship with his practice and the mail box stuffer VAL PAK. He also dominates all the DEXKNOWS [DENTISTS]phone pages and is often advertised in the glossy circular called Medford Sneak Preview. All this paper advertising is designed to trick the unwary and I have to admit that I was tricked by this smart ass dental joker who abused me and tried to extort money from me before treating me for some serious pain I was experiencing. He refused to treat me until I agreed in writing to accept his exorbitant fees ,many of which were for totally unneeded services . In other words they were bogus and designed to trick and cheat me and to rip me off. This dentist caused me a good deal of dental pain and refused to actually complete the services he agreed to do .
He differs from Rollem in his use of clever showmanship ; including a good deal of humor and buffoonish clowning, and tries to get close and personal. He pretends to be interested in your situation and so on. He goes all out trying to impress and to come across as a guy you can trust and have full confidence in his many talents and dental skills. The microscope and the digital photos work wonders. But the truth, after you have a chance to think about his treatment plan , slowly reveals itself to be nothing more than another high pressured scam. And based on the letters I’ve received ,it all falls in line with my own experiences with this clever character ; whose skills are dubious to say the least.
Before I get to Dentist Dr. Brady Frank , I have to mention a few honorary double talking dental cheats ,whose only mitigating factors are found in the very limited amount of advertising they engage in. These are the names of a few more very clever characters who lack any true integrity: Dr[endodontist] Matt Gebhardt , Drs. Kevin and Julie [momma san] Wu and the lying double talking guy in Ashland,
Jared Andersen. BEWARE OF ALL THESE !
So now , Dr. Frank , Well in the case of this master trickster ,he falls in line with all the others in terms of clever professional deceit. And his practice encompasses a little bit of everything Rollem and Linstrom get away with.
At some point ,and to avoid sounding bombastic ,I think it would be best to let others ” do the talking”.
In fact ,looking at Dr. Brady Frank from alternate points of view will do more to reveal the inner character of this terrible dentist operating in both Ashland and all points between than anything I could tell you ,even though, he also ripped me off and caused me a great deal of pain and misdirected me with bogus treatment plans and so on.
Here’s an excerpt from a reportage ,written by Carol Bradley working for the Tribune and detailed the dental atrocities committed against the good people of Montana. :
Pam Petrini, a longtime dental assistant to Wolgamot, provided the Tribune a copy of a complaint she filed with the board alleging that, among other things, she and other staff witnessed Frank convincing patients who had already been anesthetized for one crown to undergo another “when in truth neither (tooth) require(d) crowning.”
Frank deliberately ignored areas of decay “only to focus on preparing unnecessary crowns on other teeth,” Petrini wrote in her complaint.
She also alleged that Frank “literally fried” patients’ teeth by using a handpiece at too high a speed. Patients wound up requiring root canals as a result, Petrini wrote.
WOW, “literally fried his patients “,cooking the roots of their teeth. WOW No wonder the good folks in Montana referred to Dr. Frank as the Dr. Mengele of dentistry!!
Here’s another gem:
In a civil lawsuit filed last November in district court, Garrick and Hopkins claim that Frank used “unnecessary surgical procedures,” “caused patients damage and injury” and violated Occupational Safety and Health Administration standards.
As an example, they allege that Frank performed a crown preparation on a patient that, because of his negligence, turned into a root canal and then resulted in the tooth being pulled. Even then, they claim, Frank left a tip of a root in the patient’s jaw.
What kind of a human being, let alone a dentist, would do this to another person.
Here is something truly barbarous;
“He instructed Garrick to ‘throw away’ the X-rays showing beginning treatment and middle root canal treatment. Garrick refused,” the lawsuit states.
In another case, Garrick and Hopkins claim that, instead of anesthesia, Frank mistakenly injected a solution containing household bleach into the jaw of a 22-year-old patient. Frank deliberately misled the woman about what had occurred, telling her anesthesia had caused a “mere” hematoma, a tumorlike collection of blood outside of a blood vessel, in her jaw, the lawsuit alleges.
Earlier, while performing a root canal on the same patient, the suit claims, Frank left a broken file in one root, causing the patient to undergo surgery. And so it goes and so it went!
It may be good to know that his office staff had a huge turnover and finally some rebelled against Dr. Frank and were fired in many cases. I think the staff came forward about Dr. Frank’s unbelievable atrocious dental practices to defend themselves against charges of unethical behavior. It may have been to protect themselves against this gross dental criminality as well as a matter of conscience.
Let me give you some free advice; never trust any of the dental staff of any dental practice;especially those working for Dr. Rollem, Dr.Brady or Linstrom. Their scam is to ask you what difficulty you are having ;and this to better orchestrate the song and dance you are bound to hear after they seat you. When you make an appointment with a new dentist make it for an exam and cleaning;wait till you hear what the dentist says he found before you volunteer anything. All you could need is a dental rinse if he finds nothing.
The best thing I can tell you is to do your careful research for a dentist; and do it long and hard before you commit to treatment. These dentists I’ve mentioned are nothing but low life sleazy vultures. .Another rule of thumb is to never visit a dentist that uses mass marketing ads . They all are looking for a quick turnover of patients. They all are looking for the quick and easy victim to fry.
What you read about Brady Frank can just as easily apply to Dr. Linstrom or Dr. Rollem;they also have the same predatory instincts as Frank. .
And to better understand the abominations which took place in Montana involving Dr. Brady Frank ,you can read the reportage in its entirety. below!!
I’ve since contacted some of the staff in Montana and they told me that what appears in the reportage is only half the story ;it’s only the tip of the iceberg. WOW!. Do you really want Frank to treat you with SEDATION DENTISTRY??
Patients, employees lead attack on dentist Tribune Staff Writer |
| Three years ago, Brady Frank’s future was as bright as a new set of porcelain veneers.Freshly graduated from Marquette University’s School of Dentistry, the Wisconsin native was preparing to move to Montana to buy out an established practice.
An avid fisherman, he looked forward to making his home a short drive from some of the world’s best fishing holes.Today, the dream has soured. Frank is up to hiseyeteeth in legal woes.The Montana Board of Dentistry is reviewing complaints against the 29-year-old dentist. Worst-case scenario, he could lose his license to practice.Meanwhile, two former employees are suing Frank on grounds that he treated patients so recklessly he caused the workers to suffer emotional distress.Frank is fighting the complaints, both at the Board of Dentistry and in court, where legal documents responding to the suit counter the former employees’ accusations.”We deny all of the allegations on every level and believe they’ll prove to be completely andtotally false,” his lawyer, TomMarra, said.The problems are hardly what Frank expected when he moved to Montana in the summer of 2001. He had traveled to the state eight times to go fishing before deciding to relocate here for good.”Everyone’s so nice here in Montana,” he commented in an interview shortly after his arrival.The turn of events is also unsettling for Dr. TomWolgamot, the dentist who recruited Frank to buy out his practice. Last January,Wolgamot severed his ties with Frank. The veteran dentist moved out of his long-time office on the city’s south side and now practices with Dr. SheldonIvers instead.Wolgamot did not return phone messages requesting comment. On the advice of his attorney, Frank isn’t talking, either.Elizabeth Best, the attorney for Frank’s two former employees, said “I think people have a right to know that this is a concern and they should be asking questions.”Until it decides whether to move forward with a hearing, the 10-member Board of Dentistry won’t acknowledge an investigation is in the works. In a brief conversation, Frank confirmed that the matter is scheduled to come before the panel at its quarterly meeting in Helena today. Ivers is a member of the board but he has recused himself in this case and declined to comment. Patients contacted One disgruntled former patient told the Tribune she was contacted in April by a state investigator who wanted to hear her story of how Frank filled 10 cavities in her teeth incorrectly. “The fillings felt like they were coming apart,” said Kelly Rafferty, 27, a Great Falls native who up until that point had never had a cavity. She told the investigator that Wolgamot, her family’s long-time dentist, wound up redoing the fillings. The fillings had been done so improperly that some of her teeth had continued to decay, Rafferty said that Wolgamot told her. Pam Petrini, a longtime dental assistant to Wolgamot, provided the Tribune a copy of a complaint she filed with the board alleging that, among other things, she and other staff witnessed Frank convincing patients who had already been anesthetized for one crown to undergo another “when in truth neither (tooth) require(d) crowning.” Frank deliberately ignored areas of decay “only to focus on preparing unnecessary crowns on other teeth,” Petrini wrote in her complaint. She also alleged that Frank “literally fried” patients’ teeth by using a handpiece at too high a speed. Patients wound up requiring root canals as a result, Petrini wrote. Turnover was rampant in Frank’s office, Petrini wrote the board – she said more than 22 staffers came and went in two and a half years. Frank’s attorney declined to comment on the state investigation on grounds that proceedings are supposed to be confidential. Montana’s process Depending on its investigations and the severity of findings, the state dentistry board may choose a range of actions against dentists, from a letter of reprimand to placing them on probation to suspending or revoking their licenses. Of the 400 dentists practicing in Montana, one had his license suspended by the board and another was put on probation in fiscal 2003, according to compliance specialist LaVelle Potter. Twenty-nine complaints were filed with the board that year. In fiscal 2004, which ended July 1, the board received 44 complaints. One dentist was given a public censure, placed on probation and had the scope of his practice restricted. Two denturists were censured publicly, fined $1,000 and ordered to stop calling themselves doctors. ‘Damage and injury’ The two former employees suing Frank are Leann Garrick, who worked as his dental assistant from September 2002 to November 2003, and Patti Hopkins, who served as Frank’s office manager from March 2002 until June 2003. In a civil lawsuit filed last November in district court, Garrick and Hopkins claim that Frank used “unnecessary surgical procedures,” “caused patients damage and injury” and violated Occupational Safety and Health Administration standards. As an example, they allege that Frank performed a crown preparation on a patient that, because of his negligence, turned into a root canal and then resulted in the tooth being pulled. Even then, they claim, Frank left a tip of a root in the patient’s jaw. “He instructed Garrick to ‘throw away’ the X-rays showing beginning treatment and middle root canal treatment. Garrick refused,” the lawsuit states. In another case, Garrick and Hopkins claim that, instead of anesthesia, Frank mistakenly injected a solution containing household bleach into the jaw of a 22-year-old patient. Frank deliberately misled the woman about what had occurred, telling her anesthesia had caused a “mere” hematoma, a tumorlike collection of blood outside of a blood vessel, in her jaw, the lawsuit alleges. Earlier, while performing a root canal on the same patient, the suit claims, Frank left a broken file in one root, causing the patient to undergo surgery. Frank denies all of the allegations. Hopkins claims she confronted Frank after learning of the injection of bleach incident in June 2003 and, in a matter of days, was fired from her job. Garrick claims she was locked out of the office five months later after she stayed away from work for a few days to try to cope with the stress of working for Frank. Dentist’s response In documents filed as a response to the lawsuit, Frank says the solution cited by the former employees contained only 4 to 6 percent bleach and was stored in carpules similar to vessels containing anesthesia because that had been Dr. Wolgamot’s custom. Small containers called carpules containing bleach were marked with a bright pink marker. The employee assigned to fill the carpules was Garrick, who later worried “that she may have improperly loaded carpules” before the incident occurred, according to Frank. Best, Garrick’s attorney, said she will argue that Frank was so busy in the office that he picked up the wrong carpule and that office employees were too busy to monitor his actions. Under questioning, Hopkins admitted she never saw anyone inject bleach into a patient’s jaw. She said she found out six months after the fact that something unusual had happened because “all of a sudden, Dr. Frank was not going to charge the patient.” As for alleged OSHA violations, Frank’s side argues that there were only a handful, they were unrelated to dental work, and they stemmed from conditions already in place when Frank bought the building from Wolgamot. Among the violations noted were a lack of protected electrical outlets over sinks, a lack of ventilation in the dental labs and exposed electrical wires. Safety officials gave the office a clean bill of health in September 2002, according to court documents. ‘Laid off, not fired’ Frank counters that Hopkins wasn’t fired — she was laid off on the recommendation of Mercer Advisors, a California-based business and financial advisory firm Frank brought in to help streamline office costs. Mercer recommended eliminating two front office positions and bringing in Dr. Frank’s bride, Londa, to help out. Hopkins “just happened to be one of the positions eliminated” as part of a reduction in force, according to court documents. Additional staff reductions ensued throughout 2003. As for Garrick, Frank’s side says she walked away from her job on Nov. 26, 2003, and failed to return. Nov. 26 happened to be the day that plaintiffs served Frank with “their million-dollar complaint,” according to court documents. Frank was concerned that Garrick and Hopkins may have violated federal patient privacy laws and that “dental supplies (were) mysteriously diminishing,” and that’s why the office locks were changed. That wouldn’t have stopped Garrick from entering the office during regular hours, according to Frank’s response. Whether Garrick and Hopkins have standing to sue for damages as a result of observing or hearing about alleged injuries caused to patients — or whether they suffered the legal definition of emotional distress — is a matter of debate. Third-party manager Complicating the lawsuit is the fact that Frank is using an outside company, Billings-based Better Business Systems, to run his office. Better Business Systems is also a defendant in the suit. Hopkins said she never submitted any written complaints or grievances to BBS, but spoke to company officials regularly about her concerns. After she lost her job, Hopkins said, she contacted Better Business Systems’ director of operations, Don Reile, to protest her dismissal. Contacted this week, Reile said only, “It’s kind of a nasty situation and I’m not going to make a comment.” Former Tribune Enterprise Editor Carol Bradley can be reached by E-Mail. . |
DDS. John R. Linstrom is one phony baloney plastic banana good time rock and roll dental swindler.
The worst you can do is make an appointment with this clever con artist. If you should happen to fall for any of his many ads found everywhere then please get a second opinion. If you need proof as to what a cheap sleazy practice this character operates then go pay him a visit to learn for yourselves.. Whatever you do ,please take with a great deal of skepticism everything he tells you and don’t forget the second opinion about all he tells you that you must get done.. At least do that much.
I feel it necessary to include a post script touching on the Dental Practice of Dr. John R. Linstrom. This is something I generally try to avoid but now feel compelled to add as a post script. During my visits to this awful dentist I sensed a certain amount of evil coming from this dental practice. I admit this is hard to quantify ,especially these many years after the fact. Some things you can’t quite forget and this is one of them. I recall feeling something was strange when I first entered the office of Dr. Linstrom. I noticed how awkwardly the staff was responding to the few patients in the office. I noticed something I can only describe as sinister about the receptionist sitting behind the front desk. .. Dr. Linstrom seemed normal at first but after a few words I also felt there was something strange about this dentist. I felt he was trying to take control of every thing being said and again he seemed to be totally uninterested in the pain I was experiencing.
Later I met some other staff members ,included among them was his wife. I sensed a rather negative feeling from them even before speaking with me. Their frowns and the faces they made seemed to indicate a certain malevolence emerging on their part ,. .
I really thought how this dental practice was so much more different than the others I had visited in the past. .. I wish I could relate a more accurate description of the general environment of this office and how they expressed themselves to me . and probably to others.
I am often asked which dentist or dentists I believe to be the worst of the bunch. And this applies to this area’s hundreds of other dental professionals plying their trade in the Medford-Ashland area. .. The only honest answer I can give is that this question cannot be answered, due to my limited knowledge of all the other individual practices located in the general area.
All I can do is to review those dentists I’ve had direct and personal contact with over a period of time. All I can tell you is what I know ;and what I know is based on my own experiences with these three dental hustlers[Dr.Brady Frank, Dr. John R. Linstrom and Dr. Erik M. Rollem].. And to try my best to warn you as much as possible, about the clever tricks they play ; so no one else makes the same mistakes I made .
The one thing these three have in common is the use of mass marketing outlets both in print and on the radio and T.V. media to expand their outreach ..Other than that ,they vary slightly in the way they pitch their clever and misleading ads, designed to give a totally false impression of themselves to the general public.
The best use the public can make of the internet is to check the on-line negative dental reviews before they decide to make an appointment with a particular dentist ;and NOT after the damage is done. This was my mistake and I want to warn you in advance, so you do not repeat it.
Dr. Erik is no longer able to continue his dental practice . After so many years of cheating the public karma caught up with him ,and he was laid to rest . And now he must give an account for the harm he did during his lifetime. ..
Dr. Erik M. Rollem is a terrible dentist and I would strongly advise you not to ever make an appointment to see him under any set of circumstances. I often wonder whether this hustler ever graduated dental school .
That’s how bad I truly believe him to be. Keep in mind that there’s very little oversight to how bad a dentist can be. There’s no one out there to honestly review his work or to provide you with any remedy for the damage Rollem can do ; and not to mention all the costly unneeded procedures he convinces you need.
But Rollem as well as Dr.Frank and Linstrom use their office staff to assist them in the dental fraud they often put over an overly trusting consumer. This also involves the use of inferior quality materials ,despite their charging you for the most expensive. This yields a much higher return for the vulture Rollem or the hyena Linstrom; and this is why they train and maintain the same receptionist for their respective dental office. The receptionist helps to put the scam over without anyone being the wiser until later when it’s too late for anything to be done. The receptionist jockeys the various costs involved to make sure the addition is correct .. creative accounting procedures , I would call it.
The receptionists working at the desk are highly trained and basically use certain set phrases they’ve memorized to gain your confidence . It’s all part of the scam. Take a look at the phone ads for Dr. John R. Linstrom and you get a good idea how this dental vulture operates. Here in the ad as seen in the DEXKNOWS phonebook it shows Linstrom surrounded by a bevy of busty beauties and Linstrom in the middle or so smiling from ear to ear. This is designed to make you believe that smiley John is as sweet and accommodating a dentist you would ever hope to run into. And this is your lucky day;so why not give him a call?
Never mind that the photo in the DEXKNOWS phonebook is about 20-25 years old.
And why would any dental practice need all those assistants when you hardly find anyone sitting in the waiting room on any given four-day week. Most of the helpers Linstrom and Rollem use are on call staff provided to give the patient about to be scammed a false sense of confidence. None of the gals they use has any real dental skills and this includes the phony baloney experts answering the phones.
Dr. Brady Frank, as in the case with the other two dentists, knows the value of mass marketing to bring in the consumers.
Linstrom is in reality a very cold callous ,uncaring dentist who will refuse to finish the work he starts unless you agree to all the high cost dental procedures he wants you to agree to. If you don’t like what he recommends then he shows you to the door. Finding another dentist is your only alternative, and this costs you far more than what you thought. The best idea is to NOT ever make an appointment with this jerk to begin with.
You can’t help but hear the constant overplayed ad on the radio, touting the great Dr. Brady Frank ,leading a new team of highly skilled dental surgeons looking to cut great deals on dental implants. Basically they give you a free exam and a cheap cleaning for the opportunity to be pressured into undergoing surgery for some implants. How do they pressure you?
Well all you have to do is listen to the ads. Listen to the pitch they make ;it all sounds reasonable . Dr. Frank and the team are looking for anyone having hurting ,missing or failing teeth, to come in for a free evaluation. Sounds reasonable but wait ,there’s more!
Someone with hurting,failing of missing teeth is far more likely to agree to whatever these vultures tell him than someone who is not hurting .. And I don’t know any way to arm yourself against the pressure they exert on their consumers, other than to check around with other dentists in the area, and to do your own research beforehand. Make sure you really want to go through with an implant . Don’t let anyone put the pressure on you.
But before you choose Dr. Brady Frank for an appointment ,it may be worthwhile to learn just what kind of dentist you will be meeting…
Dear friend ,this is just an excerpt of a malpractice action involving Dr. Brady Frank when he was working in Montana. And which resulted in his losing his license not only in Montana but in two other states as well.
….In a civil lawsuit filed last November in district court, Garrick and Hopkins claim that Frank used “unnecessary surgical procedures,” “caused patients damage and injury” and violated Occupational Safety and Health Administration standards. As an example, they allege that Frank performed a crown preparation on a patient that, because of his negligence, turned into a root canal and then resulted in the tooth being pulled. Even then, they claim, Frank left a tip of a root in the patient’s jaw. “He instructed Garrick to ‘throw away’ the X-rays showing beginning treatment and middle root canal treatment. Garrick refused,” the lawsuit states. In another case, Garrick and Hopkins claim that, instead of anesthesia, Frank mistakenly injected a solution containing household bleach into the jaw of a 22-year-old patient. Frank deliberately misled the woman about what had occurred, telling her anesthesia had caused a “mere” hematoma, a tumorlike collection of blood outside of a blood vessel, in her jaw, the lawsuit alleges. Earlier, while performing a root canal on the same patient, the suit claims, Frank left a broken file in one root, causing the patient to undergo surgery. Frank denies all of the allegations. Hopkins claims she confronted Frank after learning of the injection of bleach and was then promptly fired from her job..
The other thing that unites Dr. Frank with John R. Linstrom as well as Dr. Erik M. Rollem is their shared contempt for their clients .
Now ,you may not have exactly the same experiences which I’ve had with these three characters. Not everyone will have the very same situation ;it all depends on the work you need to have done and who will pay the bill.
But one thing that never changes is the integrity of the dentist or lack thereof. That always remains a constant.
Dr. Frank may not repeat what he is alleged to have done in the past ; nonetheless , the fact that he resorted to doing what is readily claimed in the above excerpt, is a sure sigh of just how low this jerk can and may again someday go . Why risk it. Based on my own dealings with Dr. Frank, my own personal opinion is that Frank cannot be trusted ever again. This phony baloney dentist lied to me every chance he got and every chance that came his way. And not only Frank but his phony baloney dental assistant also told me a pack of lies.
The one mistake I made in all three instances involving Dr. Linstrom, Rollem or Frank was that I trusted them by telling them I was in pain and needed immediate attention. Once they heard that ,that opened the gates to every phony scare tactic and high pressure arm twisting anyone can imagine. And so, these three scumbags took advantage of me;they financially cheated me ,they caused me additional pain and suffering and basically misled me into the hands of other dental vultures so they could have a chance at me.
This is why I want to make sure I warn you about a few others as well as the three musketeers ;Rollem, Frank, Linstrom. Be especially wary of endodontist Matt Gebhardt , Drs. Kevin and Julie MOMMA SAN Wu and becareful of Jared Andersen who works in Ashland. I wouldn’t trust them any further than I can pitch this scum, to the catcher’s mitt from the pitcher’s mound. ..
Also be careful about all the phony positive ads which may appear on the various websites of Dr. Rollem or Dr. Brady Frank or that of Dr. John R. Linstrom. All of these nite tripping dudes pay for professional for pay scam reviewers to provide them with a few nice things for folks to read.
DEX KNOWS as well as yellowpages or YELP are all in the pockets of whatever business can fork over the cash for the listing. Any negative ad which may help the consumers is eventually and quickly put on the back-burner.
If you know a friend or relative or co-worker and they are looking for a dentist advise them to avoid all the scum I’ve been reviewing ;unless that is, you hate them.
Don’t let these dentists or any other dentist screw you.
So you decided not to make an appointment with either Dr. Brady Frank, John R. Linstrom or Dr. Erik M. Rollem because of the negative reviews these three clever mass media advertised characters have accumulated ;and so, you did the right thing.
You did the right thing, because you did the logical and commonsense thing . You came to understand that mass media advertising ,including TV ads. and on radio outlets , cost big money. And these three guys are heavily into mass marketing. Let’s not forget all the sleazy and high gloss ads. in Medford Sneak Preview and the VAL PAK blue envelope of false advertising.And all the full-page ads. in the phone books.
It’s basic commonsense that the costs of all this self promotion will have to be paid by the only ones who can pay ;and that’s the customers and all those looking for dental services. Who else do you think will pay?
But it doesn’t end here. But wait there’s MORE…
These three, and I’m sure others as well, engage in THE POWER TO SURPRISE.. you know just like at BADLUCK Kia . motors ..
What I mean is that these shady dentists cannot over charge for services to the extent that they automatically turn everyone away. .. So how do they increase their profits to pay for the ads and not scaring customers away .. they increase profitability by over charging within limits and over prescribing treatments ; in other words taking advantage of their customers by treating them for unneeded work.
But wait…there’s more. They then do the unneeded work with inferior materials ,such as crowns and or bridges of low quality while charging for the highest quality. So the customer loses in several ways.
And that’s why they call it; the “POWER TO SURPRISE. ”
But wait ,there’s more. If you decided to play it safe and to do the smart thing for yourself by avoiding these three tricksters that was a wise decision, but is it the best decision?
How about thinking of others who possibly could fall into the clutches of these three jokers .. Wouldn’t it be the moral thing to do to consider their welfare also?
Wouldn’t it be better to help a friend or neighbor ,co-worker or relative that may be in need of dental work ?
Do you know anyone who has hurting, failing or missing teeth and may be at risk of falling into the money-grubbing fists of these three gentlemen ? The truly smart and kind thing to do is to advise them as well just how these three highly advertised cheats operate.
And I’m writing from experience . I’ve been victimized by these three.
Let me include Dr. M att Gebhardt , here’s a dentist I wouldn’t trust any further than I could throw him to the pitcher’s mound. Kevin and momma san Julie Wu cannot ever be trusted avoid these two as well.
.. And then again there are some who must see to believe ;and for those who still need to be convinced and are not guided by logic and commonsense ,I would encourage you to call or visit all the above dentists to see for yourselves. All I ask is of you is to walk in to their scam dental practices with your eyes open and listen to what they are pitching to you and be a little skeptical.. After seeing them for what they are ,I’m sure you will advise your loved ones and thereby help spread the word. thank you!
AS a corollary to all this unethical dentistry mischief ,let me add that the need for the massive amount of media advertising comes as a result of the excessive turn over of patients ,once and after they become patients of DRS. Frank ,Linstrom, and Rollem.
Many are victimized and taken advantage of by these three ;but once their patients begin to see what they are doing and how they are being methodically swindled, they voice their concerns. As a result, are labeled as problem patients and are immediately cut off from any future contact with the” highly ethical ” scam dentist.
They immediately mail you a letter of rejection ,advising you that you are no longer welcomed at their phony dental practice . Or their patients simply look elsewhere and never return!
This turnover requires mass advertising to cover the shortfall. The massive media coverage throws the net out far and wide for new fish to take the place of those who flew the coop.
And the added advertising costs are shared by the new crop of pigeons unable to understand how the Medford Ashland dental scam works..The circle closes again and again and the people are constantly being cheated.
Try this out. Go visit any of the offices of either John R. Linstrom, Dr. Brady Frank in Ashland ot Dr. Erik M. Rollem and checkout their waiting rooms. See for yourself how many are waiting to see these three great dentists.
If they were as good as their phony robo ads suggest there would be standing room only at their waiting rooms. Its all a matter of logic. Don’t be tricked and cheated and harmed as I was!
Recently, I had an opportunity to come across the Reader’s Choice Magazine and frankly was not surprised to find Dr. Erik M. Rollem [Dentist]..listed as one of the best ,if not the very best of breed.
This mag. is in reality just another extremely high gloss compilation of service vendors who otherwise would have little chance to compete fairly and honestly in the business world.
Guys like Erik M. Rollem who works out of a rinky dinky low rent office area and depends on every bait and switch imaginable to hoodwink unsuspecting types into his practice.
I should know,I was one of those gullible types who fell for Dr. Rollem’s bait and switch scam and was financially cheated as a result. And who thought :no dentist can be that bad , can he?
And so , magazines and glossy mail circulars like Medford Sneak Preview and sleazy mail box stuffers like VAL-Pak come along to help these otherwise outlaw dentists ,providing them with a credible and attractive image they can use to catch more naive and totally stupid consumers.
Reader’s Choice Mag. is just another clever scam operation designed to fool the easy to trick,especially those in need of dental services. And they make a pretty good profit as a result of their efforts. The cost to advertise in these fraudulent pulp fiction scammers is not cheap; but no worries ,the tricked and over charged dental patient will pay for the privilege of being duped by Readers’s Choice and all the other tricksters.
Dr. John R. Linstrom is another heavily advertised cheat and heavy handed dental hustler. In his case ,he relies on his clever gift of gab to impress his victim ;and with his over exaggerated expertise in digital photography and microscopic viewing ,enabling him to prescribe a root canal wherever he sees a crevice or stain on every filling in your mouth. And so it goes with this hateful , dental vulture ,who has an anti Hispanic bias ;especially when it comes to over prescribing unneeded treatments.
The people have spoken! WHAT A JOKE!!Don’t fall for any of these misleading and false magazine ads.; found in any glossy ,bait and switch concentration of over exaggeration and cleverly constructed false superlatives.
You, the readers, have spoken. And we have for the 2014 Best of Jackson County Readers Choice Awards. a blend of new and perennial winners, highlighting how this ever-changing community holds strong on a foundation of strong
businesses and artists of all varieties. WHAT A BUNCH OF BULL CRAP!
Nothing but a cleverly written smoke screen designed to say nothing! Don’t fall for it!
And then we have the CROWN PRINCE of vulture dentistry ;the great Dr. Brady Frank .A real jerk
in the world of dental hype ;who recently hired a laughable radio ad hustler ,going by the name of : Cricket. That’s right ,this street hustler wants you to feel good about visiting Premier Care Dental in Ashland; and get your free x-rays ,and don’t worry, they’ll treat you right ;right after you pay them! And be sure to tell them Cricket sent you , and that’s what she wants you to do.
This tells the clever scam artists at Premier Care Dental how effective the radio ad. is ;but also tells them what a gullible idiot you are ;the kind that believes everything they hear on the radio. So much better to deal with you hmmm.
Do you really want to know what a jerk Dr. Brady Frank is ;and who now runs Premier Care Dental? read the following:
| Patients, employees lead attack on dentist Tribune Staff Writer |
| Three years ago, Brady Frank’s future was as bright as a new set of porcelain veneers.Freshly graduated from Marquette University’s School of Dentistry, the Wisconsin native was preparing to move to Montana to buy out an established practice. An avid fisherman, he looked forward to making his home a short drive from some of the world’s best fishing holes.Today, the dream has soured. Frank is up tohiseyeteeth in legal woes.The Montana Board of Dentistry is reviewing complaints against the 29-year-old dentist. Worst-case scenario, he could lose his license to practice.Meanwhile, two former employees are suing Frank on grounds that he treated patients so recklessly he caused the workers to suffer emotional distress.Frank is fighting the complaints, both at the Board of Dentistry and in court, where legal documents responding to the suit counter the former employees’ accusations.”We deny all of the allegations on every level and believe they’ll prove to be completely and totally false,” his lawyer,TomMarra, said.The problems are hardly what Frank expected when he moved to Montana in the summer of 2001. He had traveled to the state eight times to go fishing before deciding to relocate here for good.”Everyone’s so nice here in Montana,” he commented in an interview shortly after his arrival.The turn of events is also unsettling for Dr.TomWolgamot, the dentist who recruited Frank to buy out his practice. Last January,Wolgamot severed his ties with Frank. The veteran dentist moved out of his long-time office on the city’s south side and now practices with Dr.SheldonIvers instead.Wolgamot did not return phone messages requesting comment. On the advice of his attorney, Frank isn’t talking, either.Elizabeth Best, the attorney for Frank’s two former employees, said “I think people have a right to know that this is a concern and they should be asking questions.”Until it decides whether to move forward with a hearing, the 10-member Board of Dentistry won’t acknowledge an investigation is in the works. In a brief conversation, Frank confirmed that the matter is scheduled to come before the panel at its quarterly meeting in Helena today.Ivers is a member of the board but he has recused himself in this case and declined to comment.Patients contacted
One disgruntled former patient told the Tribune she was contacted in April by a state investigator who wanted to hear her story of how Frank filled 10 cavities in her teeth incorrectly. “The fillings felt like they were coming apart,” said Kelly Rafferty, 27, a Great Falls native who up until that point had never had a cavity. She told the investigator that Wolgamot, her family’s long-time dentist, wound up redoing the fillings. The fillings had been done so improperly that some of her teeth had continued to decay, Rafferty said that Wolgamot told her. Pam Petrini, a longtime dental assistant to Wolgamot, provided the Tribune a copy of a complaint she filed with the board alleging that, among other things, she and other staff witnessed Frank convincing patients who had already been anesthetized for one crown to undergo another “when in truth neither (tooth) require(d) crowning.” Frank deliberately ignored areas of decay “only to focus on preparing unnecessary crowns on other teeth,” Petrini wrote in her complaint. She also alleged that Frank “literally fried” patients’ teeth by using a handpiece at too high a speed. Patients wound up requiring root canals as a result, Petrini wrote. Turnover was rampant in Frank’s office, Petrini wrote the board – she said more than 22 staffers came and went in two and a half years. Frank’s attorney declined to comment on the state investigation on grounds that proceedings are supposed to be confidential. Montana’s process Depending on its investigations and the severity of findings, the state dentistry board may choose a range of actions against dentists, from a letter of reprimand to placing them on probation to suspending or revoking their licenses. Of the 400 dentists practicing in Montana, one had his license suspended by the board and another was put on probation in fiscal 2003, according to compliance specialist LaVelle Potter. Twenty-nine complaints were filed with the board that year. In fiscal 2004, which ended July 1, the board received 44 complaints. One dentist was given a public censure, placed on probation and had the scope of his practice restricted. Two denturists were censured publicly, fined $1,000 and ordered to stop calling themselves doctors. ‘Damage and injury’ The two former employees suing Frank are Leann Garrick, who worked as his dental assistant from September 2002 to November 2003, and Patti Hopkins, who served as Frank’s office manager from March 2002 until June 2003. In a civil lawsuit filed last November in district court, Garrick and Hopkins claim that Frank used “unnecessary surgical procedures,” “caused patients damage and injury” and violated Occupational Safety and Health Administration standards. As an example, they allege that Frank performed a crown preparation on a patient that, because of his negligence, turned into a root canal and then resulted in the tooth being pulled. Even then, they claim, Frank left a tip of a root in the patient’s jaw. “He instructed Garrick to ‘throw away’ the X-rays showing beginning treatment and middle root canal treatment. Garrick refused,” the lawsuit states. In another case, Garrick and Hopkins claim that, instead of anesthesia, Frank mistakenly injected a solution containing household bleach into the jaw of a 22-year-old patient. Frank deliberately misled the woman about what had occurred, telling her anesthesia had caused a “mere” hematoma, a tumorlike collection of blood outside of a blood vessel, in her jaw, the lawsuit alleges. Earlier, while performing a root canal on the same patient, the suit claims, Frank left a broken file in one root, causing the patient to undergo surgery. Frank denies all of the allegations. Hopkins claims she confronted Frank after learning of the injection of bleach incident in June 2003 and, in a matter of days, was fired from her job. Garrick claims she was locked out of the office five months later after she stayed away from work for a few days to try to cope with the stress of working for Frank. Dentist’s response In documents filed as a response to the lawsuit, Frank says the solution cited by the former employees contained only 4 to 6 percent bleach and was stored in carpules similar to vessels containing anesthesia because that had been Dr. Wolgamot’s custom. Small containers called carpules containing bleach were marked with a bright pink marker. The employee assigned to fill the carpules was Garrick, who later worried “that she may have improperly loaded carpules” before the incident occurred, according to Frank. Best, Garrick’s attorney, said she will argue that Frank was so busy in the office that he picked up the wrong carpule and that office employees were too busy to monitor his actions. Under questioning, Hopkins admitted she never saw anyone inject bleach into a patient’s jaw. She said she found out six months after the fact that something unusual had happened because “all of a sudden, Dr. Frank was not going to charge the patient.” As for alleged OSHA violations, Frank’s side argues that there were only a handful, they were unrelated to dental work, and they stemmed from conditions already in place when Frank bought the building from Wolgamot. Among the violations noted were a lack of protected electrical outlets over sinks, a lack of ventilation in the dental labs and exposed electrical wires. Safety officials gave the office a clean bill of health in September 2002, according to court documents. ‘Laid off, not fired’ Frank counters that Hopkins wasn’t fired — she was laid off on the recommendation of Mercer Advisors, a California-based business and financial advisory firm Frank brought in to help streamline office costs. Mercer recommended eliminating two front office positions and bringing in Dr. Frank’s bride, Londa, to help out. Hopkins “just happened to be one of the positions eliminated” as part of a reduction in force, according to court documents. Additional staff reductions ensued throughout 2003. As for Garrick, Frank’s side says she walked away from her job on Nov. 26, 2003, and failed to return. Nov. 26 happened to be the day that plaintiffs served Frank with “their million-dollar complaint,” according to court documents. Frank was concerned that Garrick and Hopkins may have violated federal patient privacy laws and that “dental supplies (were) mysteriously diminishing,” and that’s why the office locks were changed. That wouldn’t have stopped Garrick from entering the office during regular hours, according to Frank’s response. Whether Garrick and Hopkins have standing to sue for damages as a result of observing or hearing about alleged injuries caused to patients — or whether they suffered the legal definition of emotional distress — is a matter of debate. Third-party manager Complicating the lawsuit is the fact that Frank is using an outside company, Billings-based Better Business Systems, to run his office. Better Business Systems is also a defendant in the suit. Hopkins said she never submitted any written complaints or grievances to BBS, but spoke to company officials regularly about her concerns. After she lost her job, Hopkins said, she contacted Better Business Systems’ director of operations, Don Reile, to protest her dismissal. Contacted this week, Reile said only, “It’s kind of a nasty situation and I’m not going to make a comment.” Former Tribune Enterprise Editor Carol Bradley can be reached by E-Mail. But Dr. Brady Frank is much more than a cheap, low down incompetent dental hustler and scam artist, he also runs an institute to teach other dentists the fine art of dental implant technology. Now ,get a feel for his expertise. Brady Frank DDS Lawsuit: How to Practice ProfitabilityPractice Profitability…Isn’t it time to create your practice more productive? Prepared to make your day-to-day more satisfying? In only 2 days, I will teach you how! It will not be easy, but it’ll be extremely rewarding.My name is Dr. Brady Frank and I’m a dentist, training owner and innovator in the dental industry. I not merely created the Osteoconverter I also produced the 2-day Efficient Implant Placement & Restoration for the GP mini-residency class. After my 2-day course is completed by clinicians they like a typical income increase of 26% during the 12 months after taking the course. The 2-day tiny residency can be an affordable investment in your self and your practice with real return!
And guess who will serve as the main prop in his classroom instruction. The guinea pigs will come from the gullible public ,thinking they are getting a bargain . Dr. Frank was known as the Dr. Mengele of Montana. Do you really want to take CRICKET’S advice about how great her treatment was and how she enjoys working with the team at Premier Care ? ;and do you really want to take a chance with your health by visiting Premier Care Dental in Ashland and soon to be in Medford .. I’ve been cheated and swindled by the three dentists I’ve mentioned. I know all three personally and I’ve had sad dealings with all three. Are they the very worst? I can’t answer that question. I can’t tell you of what I do not know . All I can tell you is what I personally have experienced and what I know from past dealings with these three. Whatever decision you make is entirely your own. If you should decide to take a chance and visit any one of these three ,be careful and take everything they say with a grain of salt. My only goal is for you to NOT make the same mistakes that I made. I don’t want you to become another victim or to suffer pain and financial loss as I did. I’m positive, that visiting and being treated by any one of the dentists mentioned ,you will be in worse shape after treatment than you were before treatment. So be careful ! |
……Sedation Dentistry… ? Wait ……What?????
.That’s right folks, Dr. Brady Frank is now dealing in sedation IV dentistry. Before you sign up with good old buddy Brady ,read an excerpt from a feature article written by a Montana journalist: Carol Bradley . Carol is an award-winning and highly respected reporter who worked for the Montana Tribune ; and is a well-known author .
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Nitrous Oxide Dentists
General
….In a civil lawsuit filed last November in district court, Garrick and Hopkins claim that Frank used “unnecessary surgical procedures,” “caused patients damage and injury” and violated Occupational Safety and Health Administration standards. As an example, they allege that Frank performed a crown preparation on a patient that, because of his negligence, turned into a root canal and then resulted in the tooth being pulled. Even then, they claim, Frank left a tip of a root in the patient’s jaw. “He instructed Garrick to ‘throw away’ the X-rays showing beginning treatment and middle root canal treatment. Garrick refused,” the lawsuit states. In another case, Garrick and Hopkins claim that, instead of anesthesia, Frank mistakenly injected a solution containing household bleach into the jaw of a 22-year-old patient. Frank deliberately misled the woman about what had occurred, telling her anesthesia had caused a “mere” hematoma, a tumorlike collection of blood outside of a blood vessel, in her jaw, the lawsuit alleges. Earlier, while performing a root canal on the same patient, the suit claims, Frank left a broken file in one root, causing the patient to undergo surgery. Frank denies all of the allegations. Hopkins claims she confronted Frank after learning of the injection of bleach and was then promptly fired from her job.. Read Carol ’s entire article on line. Dr. Brady Frank, now performing SEDATION IV dentistry is so bizarre ,you can’t make this stuff up . Brady had his license revoked in three states ..And he now is operating in the MEDFIORD-ASHLAND-JACKSONVILLE area due to the fact that dentists generally can get away with just about anything and everything. WHAT MORE CAN I TELL YOU, WHAT MORE CAN I DO to help the people who live in this area? All of the mass marketing dentists who advertise non stop ,either in VAL PAK of Medford SNEAK preview or on radio and TELEVISION are frauds ,charlatans and professional scammers. Others in this list include Dr. Erik M. Rollem [his entire staff included] Dr. John R. Linstrom [the dentist who always is voted the best] and let me include Dr. Matt Gebhardt [endodontist] I know all of these lying cheats ,including the great Dr. Brady. They all have ripped me off and caused me a great deal of dental pain as a result of visiting their scam outfits. Don’t make the same mistake!!
Medford Dentist, Dr. Erik Rollem, is Dedicated to Family and Cosmetic Dental Services to Medford Oregon
Voted Favorite Dentist by Southern Oregon Magazine Readers!
I guess if someone is going to tell you a lie ,then he may as well make it a good one..
This is what you are reading here ,one hell of a big lie. When you read Dr. Rollem’s ad ,you are reading one hell of a big lie!
Dr. Rollem is good at telling lies to those in need of finding a dentist and to those not knowing what a calculating , fraudulent dental hustler this cheap sleazy piece of filth truly is.
If you need to find a dentist DO NOT EVEN THINK OF VISITING THIS CLEVER AND TERRIBLE DISPENSER OF DENTAL SERVICES! You will be sorry you did.
I should know; I’ve been victimized by this character and the many mistakes that I made should not be made by you. The best advice I can give you is to totally avoid this terrible dentist as well as all other high profile , mass marketing ,overly advertised dental swindlers… And these jokers are seen and heard just about everywhere.
And it’s always the same two or three over and over.
In addition to Erik M. Rollem,you have Dr. John R. Linstrom ,both using the time tested template of fraud ;the Medford Sneak Preview swindle sheet;along with their mail box stuffer ,the Val Pak
condensed solution of misleading and fraudulent bait and switch tactics designed to trick the unwary.
Dr. Brady Frank ,who operates the Premier Care Dental claptrap doesn’t waste his dough with the print media , that much;he goes right to the big time airwaves ;and now uses the calming voice of one of his so called partners to make his pitch for dental implants. Big money stuff.
Brady is a disaster ,given his terrible past consisting of one malpractice allegation after another. Based on my own personal experiences with Dr. Frank at Premier Care Dental ,and the other
hustler Dr. John R. Linstrom ,who ,left me writhing in pain in his dental chair ,refusing to treat me unless I agreed to pay 5-6 thousand dollars for treatment I didn’t even need ;all I can do is
to warn you and hope you will carefully think over any decision about ever falling for their ads .
All of their ads. are carefully constructed by advertising geniuses who for big fees attempt to entice you into making an appointment with these vultures . Don’t do it!
All it is ,is one big bait and switch scam ,using low cost cleanings or exams as the BAIT to bring you into their office, where they can high pressure you into high priced dental work,you may not even need. And this was the case with me. DONT LET THEM DO THAT TO YOU!!
But how does Dr. Rollem, Dr. John R. Linstrom, Brady Frank over at Premier Care Dental do it? How do they get away with it for many years,even decades?
They do it because they have the backing and the support of various advertising agencies who for a fee can make Dr. Mengele look like Mother Teresa!
Whether it’s the expert reputation make over artists employed by Dr. John R. Linstrom or the radio airtime furnished by KMED 1140 or the printed junk published by Medford Sneak Preview ;it all works together to provide these scumbags with all the needed cover and camouflage they need to remain in business; all at the expense of the trusting public ,that only wants to find a good and honest dentist. And that’s a shame borne by all the local media hyenas.
Dentistry is more than just getting a white toothy smile , your bad teeth could affect your overall health. I can assure you, that for many of you, a visit to any one of these three characters will leave you worse off than before you entered their dens of deceit. Don’t Do It!!
The only way those in the Medford area can defend themselves is to never patronize these dentists as well as all the other vendors of goods and services published in Medford Sneak Preview or their satellite operation: VAL PAK mail box stuffers.
The only exceptions are the fast food and pizza parlors. At least here you should know what you are paying for.
The other so called professionals who deal in mass advertising are just looking for quick turnover of clients.
For these vultures there’s more cash flow in high pricing their services to start with ;and then when the customer quickly realizes he’s not getting what he paid for ,he then drops the dentist or chiropractor or massage parlor street hustler or whoever, and moves on. And the sucker never realizes how much he lost in the process.
This is what happened to me by these frauds .
This is why I’m warning the people of Medford-Ashland to think long and hard about ever visiting these dentists.
Are these the only bad dentists around? I don’t think so. but all I can do is to tell you what I know based on my own personal experiences with these dentists. I cannot tell you about WHAT I DO NOT KNOW. Be careful with any dentist you choose!
I left Rollem’s lying and fraudulent ad for you to read. Everything he states is pretty much a big lie. And knowing the truth about this evil gnome ,I find some humor in the clever lies presented here in this ad of his.
And that’s how these jokers work.
The best think to do is to call them and ask to speak with Dr. Rollem and ask him a few questions and try to gage his response. Believe me this guy can be very clever. And so can his staff of busty beauties. Do not trust any of them.for the simple reason that they know little about dentistry ;despite trying to convince you they do.
Enjoy reading Erik’s Ad.
Visiting the dentist shouldn’t be something that you dread. Oral health is essential to good health — making regular visits to the dentist is essential to your overall well-being. At the Medford dental office of Erik M. Rollem, D.D.S., P.C., we believe in making patients feel at home so that they are relaxed and comfortable when they walk through the door. Our goal is to take the hassle and stress out of visiting a dentist, so that you can achieve great oral health and have a fantastic smile.
A Dentist Committed to Serving Medford Families
Since 1994, Dr. Rollem has treated children aged 3 and up, as well as adults and seniors, with a gentle touch and an understanding nature. He strongly believes in building positive relationships with patients and openly communicating with them about their needs. By taking the time to listen during appointments and telephone consultations, Dr. Rollem comes to understand each patient’s concerns, so that he can develop the best possible treatment plans to help them achieve their goal smiles.
Broad Range of Services Performed with the Latest Technology
Our office is equipped with the latest in dental technology, including a state-of-the-art digital x-ray system. We use the newest innovations in dental science to offer many services, including:
• Family dentistry
• General cleanings and exams
• Cosmetic dentistry
• Teeth whitening
• Sleep apnea treatments
• Periodontal cleanings and maintenance
• Veneers and Lumineers
• Crowns
• Dental implant consultations and replacements
Friendly Faces to Greet and Assist You
The moment you enter our office, our personable, outgoing staff will be there to greet you. We are always available to assist you with any concerns that you may have, whether you need a quick appointment because of a toothache, or would like help submitting claims to your insurance company. We welcome all questions about your oral health and work to assist you in any way that we can.
Discover how different a trip to the dentist can be by scheduling an appointment at the Medford dental office of Dr. Erik Rollem!
HARTFORD, Conn. (AP) — A dentist has been charged in the death of a patient who became unresponsive while having 20 teeth pulled and several implants installed.
Rashmi Patel turned himself in Tuesday at the Enfield Police Department and was charged with a misdemeanor count of criminally negligent homicide and a felony count of tampering with evidence, police said. Patel has offices in Enfield and Torrington.
The charges came a year after Patel’s patient Judith Gan died at a hospital on Feb. 17, 2014. State dental regulators concluded that Patel failed to adequately respond when Gan’s oxygen levels dropped dangerously low as she was consciously sedated in the middle of the tooth extraction and implant procedures in his Enfield office that day.
Patel, who posted $25,000 bail, has denied any wrongdoing in his treatment of Gan.
“Dr. Patel disputes the charges and urges that the charges be dropped,” his attorney Paul Knag said in a statement Wednesday.
Gan’s death and other incidents prompted the State Dental Commission in December to suspend Patel’s license pending a months-long review of his practice and permanently ban him from performing conscious sedation.
But, Krag said, the commission did not revoke Patel’s license.
“In the Dental Commission proceeding, multiple expert witnesses testified that Dr. Patel followed the standard of care,” Krag said. “The state’s seeking of criminal charges is contrary to this evidence and inconsistent with the decision of the Commission not to revoke his license.”
The commission said in a report that Patel “ignored” signs that Gan, of Ellington, was in distress, including the drop in her oxygen saturation, changes in the color of her face and hands and wheezing and gurgling sounds. The commission said Patel, who lives in Suffield, also ignored warnings from his dental assistants that Gan was in danger and continued with the procedures.
When one of Patel’s assistants yelled that Gan was “flat lining,” Patel tried to revive Gan while the assistant called 911, according to the Dental Commission’s report. Gan, 64, was rushed to a hospital, where she was pronounced dead.
The commission also found that Patel should not have attempted to perform so many procedures on Gan in one office visit given that her medical history included a heart attack six months before the visit, two strokes within the last two years and medication that could have affected her response to the sedation.
Patel also violated care standards in December 2013 when another patient under conscious sedation to have teeth extracted inhaled a piece of gauze called a throat pack, which was designed to protect him from swallowing foreign objects, the commission found. The patient began flailing, his blood pressure spiked and he was rushed to a hospital but recovered.
A lawyer for Gan’s husband has said a lawsuit against Patel is planned.
ALL MEDFORD-ASHLAND FOLKS SHOULD READ THIS AND YOU DECIDE!
Premier Dental in Ashland ,presided over by a clever dental service promoter and landlord Brady Frank ,who is the most heavily advertised dental operation in the Medford Ashland corridor.
And advertising costs big bucks . But as the vultures in the ad. agencies , working the mass marketing scam will have you believe is that :”Advertising doesn’t cost ,it pays!”
And guess who does the paying;you do, the dental consumer!
I mean , other dental hustlers in the area such as Dr. Erik M. Rollem, and Dr. John Linstrom are both heavy users of the weekly circular mailing racket, such as Val-Pak or the glossy concentrated solution of false superlatives :the Medford Sneak Preview . A circulating ad. paper, whose pages contain so much gloss ,you can’t use it to start your fireplace ;and I wouldn’t wrap fish in it.
And this doesn’t take into account the heavy-duty advertising presence these two characters enjoy , in every phone book anyone would ever hope to receive. I mean the full-page ads in these useless phone books have to cost some money,.But Linstrom and Rollem are true believers in the scam art of drawing suckers in, to receive low-cost dental exams or whitening procedures ;and for the privilege of being brow beaten into agreeing to pay for unneeded dental services. Both of these two gentlemen are high pressure salesmen ;and are both but a sneeze away, from losing their licenses to practice dentistry.
And yes, I’ve been financially cheated by both of these clever loons.
But what this speaks to, is the logical assumption that a truly good dentist;one who uses high quality materials and is competent and friendly and charges fairly for his services doesn’t have to advertise at all. His practice grows by word of mouth.
What Drs. Linstrom and Rollem want, is not to do dentistry for the people of this area but to Do the people who live in Medford and Ashland.
All dentists use the internet and advertise heavily there because they know where to find their future earnings .
But Dr. Frank doesn’t have the need or the time to take out ads in the usual written formats all the other nickel and dimes use to snare a poor no insurance slub desperate for a cleaning or toothache medication.
Brady boy skips all the hyped up written stuff in favor of the big time airwaves.
If people are naive enough to believe what they read in print ,then what they hear on the radio or on television is assumed to be gospel truth. And that’s exactly what Dr. Frank is looking for , as many gullible ,easy to fool no insurance types looking for a bargain.
They all soon learn that bargains in dentistry are not easily found.
One of the features found in most of these heavily advertised dental practices is the shared services of their dental assistant staff of clever hustlers .
The same assistant working for the incompetent and sleazy Dr. Erik M. Rollem will find herself working for Dr. Matt Gebhardt or another Ashland trickster : Dr. Jared R. Anderson……
I wouldn’t believe or trust these gentlemen anymore than I can pitch them from the mound to the catcher’s mit.
In my dealings with Matt and Jared ,I’ve found them to be both untrustworthy and their word to me is not worth the paper it’s printed on.
And all these office staff babes earn their pay on the profit-sharing schedule . Which means they will cunningly set you up for whatever dental procedures bring in the most money to the practice.
DEAR READER: Do good Dentists need to engage in mass marketing ,saturate the airwaves promotions to attract patients? The answer is NO!
Only the bad ones have that need IS DR. BRADY FRANK A GOOD DENTIST?
Someone you can trust?
read what follows.
 Patients, employees lead attack on dentist Tribune Staff Writer |
| Three years ago, Brady Frank’s future was as bright as a new set of porcelain veneers.Freshly graduated from Marquette University’s School of Dentistry, the Wisconsin native was preparing to move to Montana to buy out an established practice. An avid fisherman, he looked forward to making his home a short drive from some of the world’s best fishing holes.Today, the dream has soured. Frank is up to hiseyeteeth in legal woes.The Montana Board of Dentistry is reviewing complaints against the 29-year-old dentist. Worst-case scenario, he could lose his license to practice.Meanwhile, two former employees are suing Frank on grounds that he treated patients so recklessly he caused the workers to suffer emotional distress.Frank is fighting the complaints, both at the Board of Dentistry and in court, where legal documents responding to the suit counter the former employees’ accusations.”We deny all of the allegations on every level and believe they’ll prove to be completely andtotally false,” his lawyer, TomMarra, said.The problems are hardly what Frank expected when he moved to Montana in the summer of 2001. He had traveled to the state eight times to go fishing before deciding to relocate here for good.”Everyone’s so nice here in Montana,” he commented in an interview shortly after his arrival.The turn of events is also unsettling for Dr. TomWolgamot, the dentist who recruited Frank to buy out his practice. Last January,Wolgamot severed his ties with Frank. The veteran dentist moved out of his long-time office on the city’s south side and now practices with Dr. SheldonIvers instead.Wolgamot did not return phone messages requesting comment. On the advice of his attorney, Frank isn’t talking, either.Elizabeth Best, the attorney for Frank’s two former employees, said “I think people have a right to know that this is a concern and they should be asking questions.”Until it decides whether to move forward with a hearing, the 10-member Board of Dentistry won’t acknowledge an investigation is in the works. In a brief conversation, Frank confirmed that the matter is scheduled to come before the panel at its quarterly meeting in Helena today.Ivers is a member of the board but he has recused himself in this case and declined to comment.Patients contactedOne disgruntled former patient told the Tribune she was contacted in April by a state investigator who wanted to hear her story of how Frank filled 10 cavities in her teeth incorrectly.
“The fillings felt like they were coming apart,” said Kelly Rafferty, 27, a Great Falls native who up until that point had never had a cavity. She told the investigator that Wolgamot, her family’s long-time dentist, wound up redoing the fillings. The fillings had been done so improperly that some of her teeth had continued to decay, Rafferty said that Wolgamot told her. Pam Petrini, a longtime dental assistant to Wolgamot, provided the Tribune a copy of a complaint she filed with the board alleging that, among other things, she and other staff witnessed Frank convincing patients who had already been anesthetized for one crown to undergo another “when in truth neither (tooth) require(d) crowning.” Frank deliberately ignored areas of decay “only to focus on preparing unnecessary crowns on other teeth,” Petrini wrote in her complaint. She also alleged that Frank “literally fried” patients’ teeth by using a handpiece at too high a speed. Patients wound up requiring root canals as a result, Petrini wrote. Turnover was rampant in Frank’s office, Petrini wrote the board – she said more than 22 staffers came and went in two and a half years. Frank’s attorney declined to comment on the state investigation on grounds that proceedings are supposed to be confidential. Montana’s process Depending on its investigations and the severity of findings, the state dentistry board may choose a range of actions against dentists, from a letter of reprimand to placing them on probation to suspending or revoking their licenses. Of the 400 dentists practicing in Montana, one had his license suspended by the board and another was put on probation in fiscal 2003, according to compliance specialist LaVelle Potter. Twenty-nine complaints were filed with the board that year. In fiscal 2004, which ended July 1, the board received 44 complaints. One dentist was given a public censure, placed on probation and had the scope of his practice restricted. Two denturists were censured publicly, fined $1,000 and ordered to stop calling themselves doctors. ‘Damage and injury’ The two former employees suing Frank are Leann Garrick, who worked as his dental assistant from September 2002 to November 2003, and Patti Hopkins, who served as Frank’s office manager from March 2002 until June 2003. In a civil lawsuit filed last November in district court, Garrick and Hopkins claim that Frank used “unnecessary surgical procedures,” “caused patients damage and injury” and violated Occupational Safety and Health Administration standards. As an example, they allege that Frank performed a crown preparation on a patient that, because of his negligence, turned into a root canal and then resulted in the tooth being pulled. Even then, they claim, Frank left a tip of a root in the patient’s jaw. “He instructed Garrick to ‘throw away’ the X-rays showing beginning treatment and middle root canal treatment. Garrick refused,” the lawsuit states. In another case, Garrick and Hopkins claim that, instead of anesthesia, Frank mistakenly injected a solution containing household bleach into the jaw of a 22-year-old patient. Frank deliberately misled the woman about what had occurred, telling her anesthesia had caused a “mere” hematoma, a tumorlike collection of blood outside of a blood vessel, in her jaw, the lawsuit alleges. Earlier, while performing a root canal on the same patient, the suit claims, Frank left a broken file in one root, causing the patient to undergo surgery. Frank denies all of the allegations. Hopkins claims she confronted Frank after learning of the injection of bleach incident in June 2003 and, in a matter of days, was fired from her job. Garrick claims she was locked out of the office five months later after she stayed away from work for a few days to try to cope with the stress of working for Frank. Dentist’s response In documents filed as a response to the lawsuit, Frank says the solution cited by the former employees contained only 4 to 6 percent bleach and was stored in carpules similar to vessels containing anesthesia because that had been Dr. Wolgamot’s custom. Small containers called carpules containing bleach were marked with a bright pink marker. The employee assigned to fill the carpules was Garrick, who later worried “that she may have improperly loaded carpules” before the incident occurred, according to Frank. Best, Garrick’s attorney, said she will argue that Frank was so busy in the office that he picked up the wrong carpule and that office employees were too busy to monitor his actions. Under questioning, Hopkins admitted she never saw anyone inject bleach into a patient’s jaw. She said she found out six months after the fact that something unusual had happened because “all of a sudden, Dr. Frank was not going to charge the patient.” As for alleged OSHA violations, Frank’s side argues that there were only a handful, they were unrelated to dental work, and they stemmed from conditions already in place when Frank bought the building from Wolgamot. Among the violations noted were a lack of protected electrical outlets over sinks, a lack of ventilation in the dental labs and exposed electrical wires. Safety officials gave the office a clean bill of health in September 2002, according to court documents. ‘Laid off, not fired’ Frank counters that Hopkins wasn’t fired — she was laid off on the recommendation of Mercer Advisors, a California-based business and financial advisory firm Frank brought in to help streamline office costs. Mercer recommended eliminating two front office positions and bringing in Dr. Frank’s bride, Londa, to help out. Hopkins “just happened to be one of the positions eliminated” as part of a reduction in force, according to court documents. Additional staff reductions ensued throughout 2003. As for Garrick, Frank’s side says she walked away from her job on Nov. 26, 2003, and failed to return. Nov. 26 happened to be the day that plaintiffs served Frank with “their million-dollar complaint,” according to court documents. Frank was concerned that Garrick and Hopkins may have violated federal patient privacy laws and that “dental supplies (were) mysteriously diminishing,” and that’s why the office locks were changed. That wouldn’t have stopped Garrick from entering the office during regular hours, according to Frank’s response. Whether Garrick and Hopkins have standing to sue for damages as a result of observing or hearing about alleged injuries caused to patients — or whether they suffered the legal definition of emotional distress — is a matter of debate. Third-party manager Complicating the lawsuit is the fact that Frank is using an outside company, Billings-based Better Business Systems, to run his office. Better Business Systems is also a defendant in the suit. Hopkins said she never submitted any written complaints or grievances to BBS, but spoke to company officials regularly about her concerns. After she lost her job, Hopkins said, she contacted Better Business Systems’ director of operations, Don Reile, to protest her dismissal. Contacted this week, Reile said only, “It’s kind of a nasty situation and I’m not going to make a comment.” Former Tribune Enterprise Editor Carol Bradley can be reached by E-Mail. But Dr. Brady Frank is much more than a cheap, low down incompetent dental hustler and scam artist, he also runs an institute to teach other dentists the fine art of dental implant technology. Now ,get a feel for his expertise. |
All of the mass marketing dentists in the Medford area are engaged in a form of dental racketeering. And Dr. Erik M. Rollem is one of the best. The distinguishing trait they all have is to lie through their teeth[pun intended] and to do it in a professional sort of way. Rollem and all the others know how far to push the envelope.
But sometimes they push it too far ,as did Dr. Brady Frank who came here from Montana .That ‘s where he earned his reputation as the Dr. Mengele of Montana and for good reason. And that’s why he lost his license to practice dentistry. . In the case of Dr. Frank , he lost his license to practice dentistry in three states.
Rollem may not be there yet ,but based on the many negative reviews I’ve received about the lousy dentistry; and about all the lying cheating rip off scams this joker is putting over on the helpless folks of the Medford-Ashland area ,it may not be far away.
I know Rollem, I’ve experienced his lousy dentistry, I’ve experienced his bait and switch scam and have been greatly victimized by this lying piece of excrement.
My advice is not to make the same mistakes that I made in seeking dental work when you are experiencing pain. Rollem and the other mass marketing vultures will take advantage, and rob you blind.
But Rollem is a practicing dental racketeering dentist who engages the services of his office staff ,consisting of Terry at the phones and front desk and a few others, on call hustlers.
Rollem uses their skills to convince you to believe every professional lie this character puts out ;and if you’re in pain ,you are probably willing to believe anything. Don’t make the same mistake.!
But the criminal character of Rollem’s dental practice comes into clear view when he pays the criminal and false advertising racketeers, such as ; Medford Sneak previews concentrated solution of false superlatives and the Val- Pak international conglomeration of con artists. , to pitch all his phony dental services and low-cost cleanings and exams.
The vultures providing him with the advertising space to enable him to continue cheating and swindling the Medford-Ashland folks speaks to the low down and criminal minded nature of this areas advertising media ;both in print and on radio and television.
But the racketeering doesn’t end here.
In the case of Rollem and the other mass marketing characters ,such as Dr. John R. Linstrom and of course Dr. Frank .sooner or later the negative reviews start to pile up on the internet. And for this reason ,they have little choice but to hire an additional level of camouflage protection . And that happens to be the criminal minded scumbags in the reputation restoration on-line industry . These pieces of excrement earn their living by giving scam artists in dentistry a total make over. They try to remove all the negative ads they can and to replace them with phony robo- produced positive ones. How nice!
These vultures do not want the public to see what terrible cheating dentists , Frank, Rollem, and Linstrom truly are. No, they would rather see the people of this area continue to be cheated and abused by these highly skilled liars cheats and dental swindlers.
But Dr. Brady Frank pushed the envelope too far in Montana and plastic surgery can’t help this son of a bitch.
Read an excerpt of the malpractice allegations made against this scumbag.
Here’s just a small excerpt from the malpractice proceedings involving Dr. Brady Frank the star of PREMIER CARE DENTAL..
“…In another case, Garrick and Hopkins claim that, instead of anesthesia, Frank mistakenly injected a solution containing household bleach into the jaw of a 22-year-old patient. Frank deliberately misled the woman about what had occurred, telling her anesthesia had caused a “mere” hematoma, a tumorlike collection of blood outside of a blood vessel, in her jaw, the lawsuit alleges.
Earlier, while performing a root canal on the same patient, the suit claims, Frank left a broken file in one root, causing the patient to undergo surgery.”….
Do you really want this clown injecting you with needles?
Do not believe the hype you hear on Frank’s radio commercial spots. This joker is shameless and should be simply shunned and ignored. And this ,for your own dental and overall physical health.
You must do your own due diligence. The mass media marketeers in print and on radio cannot help you and they are just as criminal minded as the reputation restorers trying to provide cover for the criminal misdeeds of scum like Dr. Erik M. Rollem, Dr. John R. Linstrom and Dr. Brady Frank.
The best way to treat this scum is to avoid ALL mass marketing dental swindlers.
Recently received information from a legal firm that a file has been created for Dr.Erik M. Rollem ;after a total of 29 complaints were received ,alleging various degrees of dental malpractice. Another large well know firm ,has over the past three years, received numerous complaints about Dr. John R. Linstrom ;some of which allege racial anti Hispanic bias . As well as the usual malpractice charges. What will this result in ,who knows. One of the paralegals at the firm mentioned that none of the cases are worth pursuing in terms of damages and as in all such cases ,there is the economy of scale principle involved.
And this ,meaning that, if it’s not worth the time and effort to defend an injured party due to the size of the amount awarded being too small then they won’t handle it. But as a class action then the size and scope of things expands greatly and there’s more to hope for in terms of rich rewards to the injured party and the commissions awarded to the attorneys.
The complaints against Dr.Erik M. Rollem and forwarded to be reviewed by Roseburg attorneys ,
to be filed in advance of a possible class action suit, dealt with how Rollem filled cavities incorrectly and how this caused his patient to seek out another dentist to have the fillings reworked.
Another patient complained in writing that Dr.Rollem convinced him to have several crowns put in when it was later revealed that they were not needed.
Complaints against Dr. John R. Linstrom ranged from using inferior quality material in the crowns and this resulting in cracks and splits to develop, after only a few months time. One Hispanic lady complained that the crowns she paid for and were placed in her mouth by Dr. Linstrom were not even the same color and did not match the rest of the teeth in her mouth. When she complained , Dr. John R. Linstrom advised her to find a different dentist and he quickly cancelled her account with him.
When I asked the paralegal about Dr. Brady Frank and Premier Care Dental she had no idea if they received any complaints . Later in speaking with one of the attorneys , he mentioned to me that they were expecting to receive complaints about Premier Care Dental but as of yet he did not know if complaints had been filed. His statement to me was that he thought Dr. Brady Frank was a train-wreck waiting to happen!
What is truly frightening is that in a malpractice that Frank was charged with he injected poisonous household bleach into the jaw of one of his patients. UNBELIEVABLE!!
Here’s just a small excerpt from the malpractice proceedings involving Dr. Brady Frank the star of PREMIER CARE DENTAL..
“…In another case, Garrick and Hopkins claim that, instead of anesthesia, Frank mistakenly injected a solution containing household bleach into the jaw of a 22-year-old patient. Frank deliberately misled the woman about what had occurred, telling her anesthesia had caused a “mere” hematoma, a tumorlike collection of blood outside of a blood vessel, in her jaw, the lawsuit alleges.
Earlier, while performing a root canal on the same patient, the suit claims, Frank left a broken file in one root, causing the patient to undergo surgery.”….
Do you really want this clown injecting you with needles?
Do not believe the hype you hear on Frank’s radio commercial spots. This joker is shameless and should be simply shunned and ignored. And this ,for your own dental and overall physical health.
You must do your own due diligence. The mass media marketeers in print and on radio cannot help you and they are just as criminal minded as the three musketeers of dental malpractice.
The misadventures of Dr. Brady Frank: Dentist
extraordinaire working his scam with SEDATION IV!
UNBELIEVABLE BUT TRUE .
Frank, Brady DDS
Free Dental Exam & Xrays for New Patients. Call us Today. http://wwwdentistashlandoregon.com
(541) 708-0600
590 Washington St
Ashland, OR 97520
Description for Frank, Brady DDS
Family dentists in Ashland, Oregon offer expert dental service that is designed to help your entire family reach their best potential oral health. We offer our services in a relaxing environment to help keep you or your family member calm. A visit to the dentist does not have to be stressful when you place yourself in our hands. We will treat you with respect and listen to your fears and concerns. We take a lot of pride in our service and we promise you the very best in dental…
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Service Area
Serving: Ashland OR
Dentists
Procedure:
Dental Fillings
,
Teeth Cleaning
,
Tooth Extractions
,
Dental Sealants
,
Root Canals
,
Dental Reconstruction
,
Dental Bonding
,
Dental Veneers
,
Dental Bridges and Crowns
,
Dental Implants
Features:
Laser Dentistry
,
……Sedation Dentistry… ? Wait ……What?????
.That’s right folks, Dr. Brady Frank is now dealing in sedation IV dentistry. Before you sign up with good old buddy Brady ,read an excerpt from a feature article written by a Montana journalist: Carol Bradley . Carol is an award-winning and highly respected reporter who worked for the Montana Tribune ; and is a well-known author .
,
Nitrous Oxide Dentists
General
….In a civil lawsuit filed last November in district court, Garrick and Hopkins claim that Frank used
“unnecessary surgical procedures,” “caused patients damage and injury” and violated Occupational Safety and Health Administration standards.
As an example, they allege that Frank performed a crown preparation on a patient that, because of his negligence, turned into a root canal and then resulted in the tooth being pulled. Even then, they claim, Frank left a tip of a root in the patient’s jaw.
“He instructed Garrick to ‘throw away’ the X-rays showing beginning treatment and middle root canal treatment. Garrick refused,” the lawsuit states.
In another case, Garrick and Hopkins claim that, instead of anesthesia, Frank mistakenly injected a solution containing household bleach into the jaw of a 22-year-old patient. Frank deliberately misled the woman about what had occurred, telling her anesthesia had caused a “mere” hematoma, a tumorlike collection of blood outside of a blood vessel, in her jaw, the lawsuit alleges.
Earlier, while performing a root canal on the same patient, the suit claims, Frank left a broken file in one root, causing the patient to undergo surgery.
Frank denies all of the allegations.
Hopkins claims she confronted Frank after learning of the injection of bleach and was then promptly fired from her job..
Read Carol ’s entire article on line.
Dr. Brady Frank, now performing SEDATION IV dentistry is so bizarre ,you can’t make this stuff up .
Brady had his license revoked in three states ..And he now is operating in the MEDFIORD-ASHLAND-JACKSONVILLE area due to the fact that dentists generally can get away with just about anything and everything.
WHAT MORE CAN I TELL YOU, WHAT MORE CAN I DO to help the people who live in this area?
All of the mass marketing dentists who advertise non stop ,either in VAL PAK of Medford SNEAK preview or on radio and TELEVISION are frauds ,charlatans and professional scammers.
Others in this list include Dr. Erik M. Rollem [his entire staff included] Dr. John R. Linstrom [the dentist who always is voted the best] and let me include Dr. Matt Gebhardt [endodontist]
I know all of these lying cheats ,including the great Dr. Brady. They all have ripped me off and caused me a great deal of dental pain as a result of visiting their scam outfits.
Don’t make the same mistake!!
In a civil lawsuit filed last November in district court, Garrick and Hopkins claim that Frank used “unnecessary surgical procedures,” “caused patients damage and injury” and violated Occupational Safety and Health Administration standards.
As an example, they allege that Frank performed a crown preparation on a patient that, because of his negligence, turned into a root canal and then resulted in the tooth being pulled. Even then, they claim, Frank left a tip of a root in the patient’s jaw.
“He instructed Garrick to ‘throw away’ the X-rays showing beginning treatment and middle root canal treatment. Garrick refused,” the lawsuit states.
In another case, Garrick and Hopkins claim that, instead of anesthesia, Frank mistakenly injected a solution containing household bleach into the jaw of a 22-year-old patient. Frank deliberately misled the woman about what had occurred, telling her anesthesia had caused a “mere” hematoma, a tumorlike collection of blood outside of a blood vessel, in her jaw, the lawsuit alleges.
Earlier, while performing a root canal on the same patient, the suit claims, Frank left a broken file in one root, causing the patient to undergo surgery.
Frank denies all of the allegations.
Hopkins claims she confronted Frank after learning of the injection of bleach and was then promptly fired from her job..
Most of the dentists you will run into are only out to overcharge you for their services or prescribe treatment you don’t really need. Some will strongly advise you to pay for more expensive treatments when a simpler ,cheaper procedure would do just as well.
But Dr.Erik M. Rollem is a clever dentist working in the Medford , OR.. area who will not only do all of the above but will refuse to finish the work he’s already started to do, and for which you already have paid him to do.
There are many other reasons NOT to ever make an appointment with this cheap crook of a dentist but just in case you can’t believe any dentist would be that bad ;go ahead and talk to Erik ,visit his office and see what you think of him.
Do not pay any attention to what Terry, his equally dishonest receptionist tells you. Just look at his dirty little office and look at Erik’s slovenly dress and dirty fingers nails ;and ask for a copy of any x-rays you may have paid for and then YOU be the judge. See what you think of Erik before you agree to anything.
The smartest thing to do is avoid the little bum and avoid the fraudulent misleading ads he puts out in the VAL-PAK swindle sheets in your mailbox.
..The Sneak Preview mail box stuffer carries a great deal of advertising. One of the better known and familiar ads is the one from Dentist John R. Linstrom who keeps insisting that he was voted for several years in a row, as the most popular dentist in Medford.
Based on the negative comments going around about this so-called popular dentist ,I can hardly believe there’s any truth to this claim. In fact, my own personal experiences with this dentist, is for me, the best proof that Dr. Linstrom is currently engaged in a bit of hyperbole.
The experiences and the treatment I received ,not only from this clever dental character, but from some of his dental assistants ,was so sub par ;all I can assume is that this dentist is somehow engaged in a conspiracy with the Ad. agency publishing The Sneak Preview, to deceive and trick the public. One of this dentist’s modus operandi is to impress a new incoming patient with all the advanced technology at his disposal ;and by way of implication, the suggestion is that there’s no room for any further discussion. In other words, agree to all the procedures and high prices or leave the office right away. No room for immediate attention to a problem tooth causing big time pain[as in my situation]; no discussion of any simpler or less evasive treatment . It’s all or nothing and this is in reality part of the scam.
After sizing up his patients and after determining their willingness to pay his high fees ;he then decides whether to keep them around as patients. But,there’s even a more scandalous side to this so-called” Popular Dentist” He has on many occasions refused to treat Hispanics seeking Dental treatment. And in some cases after collecting his fees ,he then treats them like crap. And in one case he forced a Mexican American lady to accept crowns that did not match in size or color to the rest of the teeth in her mouth. That’s what happens when you misplace your trust in a so-called best dentist in Medford. And there are many mucho many other similar cases as the one mentioned here.
O.K. so Dr. John R. Linstrom has little use for complaining Mexicans or Hispanics ;well,that’s not the fault of the Sneak Preview mail box stuffer or the money-grubbing ad. agency publishing the many ads found therein.
But this is not a one trick pony for Sneak Preview ;it’s not just an unfortunate anomaly to be expected to occur ,now and then. Not at all. Sneak Preview has been the advertising home for other dentists who have about as much integrity as hyenas holding carrion between their fangs .
Dentist Erik M. Rollem was also an often seen and highly visible purveyor of fraudulent claims designed to entice the uninsured to drop by for a cheap exam. And under the guise of a 29.00 exam and x-ray special ,he proceeds to high pressure all incoming newbies with urgent claims for treatment and equally urgent teeth whitening specials .
Rollem is in fact, so fraudulent in his overall treatment of his patients, it boggles the mind that this joker has been able to remain in practice,these many years. All this means, is that the public has little recourse from the unethical treatment and rip offs they are subjected to whenever they are enticed to visit their local high visibility, and low ethical standards
dentist.
But,then again, this may not be the fault or responsibility of The Sneak Preview glossy paged circular. But I see a distinct pattern beginning to emerge when you throw in the ads. from one of the most heavily advertised dental vultures in the Medford- Jacksonville- Ashland areas. None other than the infamous Dentist who is known as BRADY FRANK. And he also offers cheap and enticing cleanings ,exams with x-rays ;all put together to get the uninsured into his office where he can begin his charm offensive, designed to cheat and trick the unsuspecting new patient into agreeing to high-priced implants. Believe me ,this joker has his con down pat. Any discounts he offers are more than made up by all the extraneous fees and charges that mysteriously appear on your bill or treatment plan.
The over arching reason to never visit Dr. Brady Frank is not the tricks he plays on all his future new patients ,but the distressful account of his past treatments, to which he subjected his former patients. My understanding is that this clever joker of a dentist has lost his license to practice dentistry in three states due to major malpractice .
I’ll provide a link .
Are any of these three dentists worth visiting or trusting? Even if you visit for a cheap exam ,after you see them for the scam artists they are ,you will still have to find another dentist; and any costs you think you’ve saved ,will have to be incurred again in the future. All dentists want you to pay for an exam for their own records and to treat you accordingly. Sadly, these vultures also are connected with specialists who they rely on for back up and opportunities to perform additional procedures on you. When an endodontist retreats a root canal gone bad ,he must by necessity open the tooth and then returns you back to the referring dentist for a new crown or filling. It’s a mutually agreed to swindler’s match.
And here I can warn you about one very clever endodontist who is good at deceiving those referred to him by the likes of Dr. Erik M. Rollem and Dr. John R. Linstrom ;and his name is Dr. Matt Gebhardt. Avoid this bum like the Ebola plague.
All of the three dentists mentioned, have been, and still are, big time advertisers with Sneak Preview; and when do the money-grubbing sales staff at these ad. outlets develop a sense of moral ethics. ? How long will these con artists turn a blind eye to the abuses heaped on the folks living in this area by these terrible dentists. ?
The simple truth is that for the money ,these ad agencies will sell advertising space to anyone who has the cash ; it could be the K.K.K. or the communist party USA or blood thirsty members of ISIS. It makes little difference what anyone is selling; or whether or not they abuse the public;all that counts is the money they get ,placed in their hot little hands.
,Yes, Sneak Preview and their publishers have a community responsibility; but it takes action on the part of the public to demand a code of ethical treatment of the public to be part of any claim or presentation being made in the ad.
I have personally visited and have been personally treated by the dentists mentioned here and can personally attest to the rotten treatment I received at their hands.
| Patients, employees lead attack on dentist Tribune Staff Writer |
| Three years ago, Brady Frank’s future was as bright as a new set of porcelain veneers.Freshly graduated from Marquette University’s School of Dentistry, the Wisconsin native was preparing to move to Montana to buy out an established practice. An avid fisherman, he looked forward to making his home a short drive from some of the world’s best fishing holes.Today, the dream has soured. Frank is up to hiseyeteeth in legal woes.The Montana Board of Dentistry is reviewing complaints against the 29-year-old dentist. Worst-case scenario, he could lose his license to practice.Meanwhile, two former employees are suing Frank on grounds that he treated patients so recklessly he caused the workers to suffer emotional distress.Frank is fighting the complaints, both at the Board of Dentistry and in court, where legal documents responding to the suit counter the former employees’ accusations.”We deny all of the allegations on every level and believe they’ll prove to be completely andtotally false,” his lawyer, TomMarra, said.The problems are hardly what Frank expected when he moved to Montana in the summer of 2001. He had traveled to the state eight times to go fishing before deciding to relocate here for good.”Everyone’s so nice here in Montana,” he commented in an interview shortly after his arrival.The turn of events is also unsettling for Dr. TomWolgamot, the dentist who recruited Frank to buy out his practice. Last January,Wolgamot severed his ties with Frank. The veteran dentist moved out of his long-time office on the city’s south side and now practices with Dr. SheldonIvers instead.Wolgamot did not return phone messages requesting comment.
On the advice of his attorney, Frank isn’t talking, either.Elizabeth Best, the attorney for Frank’s two former employees, said “I think people have a right to know that this is a concern and they should be asking questions.”Until it decides whether to move forward with a hearing, the 10-member Board of Dentistry won’t acknowledge an investigation is in the works. In a brief conversation, Frank confirmed that the matter is scheduled to come before the panel at its quarterly meeting in Helena today. Ivers is a member of the board but he has recused himself in this case and declined to comment. Patients contacted One disgruntled former patient told the Tribune she was contacted in April by a state investigator who wanted to hear her story of how Frank filled 10 cavities in her teeth incorrectly. “The fillings felt like they were coming apart,” said Kelly Rafferty, 27, a Great Falls native who up until that point had never had a cavity. She told the investigator that Wolgamot, her family’s long-time dentist, wound up redoing the fillings. The fillings had been done so improperly that some of her teeth had continued to decay, Rafferty said that Wolgamot told her. Pam Petrini, a longtime dental assistant to Wolgamot, provided the Tribune a copy of a complaint she filed with the board alleging that, among other things, she and other staff witnessed Frank convincing patients who had already been anesthetized for one crown to undergo another “when in truth neither (tooth) require(d) crowning.” Frank deliberately ignored areas of decay “only to focus on preparing unnecessary crowns on other teeth,” Petrini wrote in her complaint. She also alleged that Frank “literally fried” patients’ teeth by using a handpiece at too high a speed. Patients wound up requiring root canals as a result, Petrini wrote. Turnover was rampant in Frank’s office, Petrini wrote the board – she said more than 22 staffers came and went in two and a half years. Frank’s attorney declined to comment on the state investigation on grounds that proceedings are supposed to be confidential. Montana’s process Depending on its investigations and the severity of findings, the state dentistry board may choose a range of actions against dentists, from a letter of reprimand to placing them on probation to suspending or revoking their licenses. Of the 400 dentists practicing in Montana, one had his license suspended by the board and another was put on probation in fiscal 2003, according to compliance specialist LaVelle Potter. Twenty-nine complaints were filed with the board that year. In fiscal 2004, which ended July 1, the board received 44 complaints. One dentist was given a public censure, placed on probation and had the scope of his practice restricted. Two denturists were censured publicly, fined $1,000 and ordered to stop calling themselves doctors. ‘Damage and injury’ The two former employees suing Frank are Leann Garrick, who worked as his dental assistant from September 2002 to November 2003, and Patti Hopkins, who served as Frank’s office manager from March 2002 until June 2003. In a civil lawsuit filed last November in district court, Garrick and Hopkins claim that Frank used “unnecessary surgical procedures,” “caused patients damage and injury” and violated Occupational Safety and Health Administration standards. As an example, they allege that Frank performed a crown preparation on a patient that, because of his negligence, turned into a root canal and then resulted in the tooth being pulled. Even then, they claim, Frank left a tip of a root in the patient’s jaw. “He instructed Garrick to ‘throw away’ the X-rays showing beginning treatment and middle root canal treatment. Garrick refused,” the lawsuit states. In another case, Garrick and Hopkins claim that, instead of anesthesia, Frank mistakenly injected a solution containing household bleach into the jaw of a 22-year-old patient. Frank deliberately misled the woman about what had occurred, telling her anesthesia had caused a “mere” hematoma, a tumorlike collection of blood outside of a blood vessel, in her jaw, the lawsuit alleges. Earlier, while performing a root canal on the same patient, the suit claims, Frank left a broken file in one root, causing the patient to undergo surgery. Frank denies all of the allegations. Hopkins claims she confronted Frank after learning of the injection of bleach incident in June 2003 and, in a matter of days, was fired from her job. Garrick claims she was locked out of the office five months later after she stayed away from work for a few days to try to cope with the stress of working for Frank. Dentist’s response In documents filed as a response to the lawsuit, Frank says the solution cited by the former employees contained only 4 to 6 percent bleach and was stored in carpules similar to vessels containing anesthesia because that had been Dr. Wolgamot’s custom. Small containers called carpules containing bleach were marked with a bright pink marker. The employee assigned to fill the carpules was Garrick, who later worried “that she may have improperly loaded carpules” before the incident occurred, according to Frank. Best, Garrick’s attorney, said she will argue that Frank was so busy in the office that he picked up the wrong carpule and that office employees were too busy to monitor his actions. Under questioning, Hopkins admitted she never saw anyone inject bleach into a patient’s jaw. She said she found out six months after the fact that something unusual had happened because “all of a sudden, Dr. Frank was not going to charge the patient.” As for alleged OSHA violations, Frank’s side argues that there were only a handful, they were unrelated to dental work, and they stemmed from conditions already in place when Frank bought the building from Wolgamot. Among the violations noted were a lack of protected electrical outlets over sinks, a lack of ventilation in the dental labs and exposed electrical wires. Safety officials gave the office a clean bill of health in September 2002, according to court documents. ‘Laid off, not fired’ Frank counters that Hopkins wasn’t fired — she was laid off on the recommendation of Mercer Advisors, a California-based business and financial advisory firm Frank brought in to help streamline office costs. Mercer recommended eliminating two front office positions and bringing in Dr. Frank’s bride, Londa, to help out. Hopkins “just happened to be one of the positions eliminated” as part of a reduction in force, according to court documents. Additional staff reductions ensued throughout 2003. As for Garrick, Frank’s side says she walked away from her job on Nov. 26, 2003, and failed to return. Nov. 26 happened to be the day that plaintiffs served Frank with “their million-dollar complaint,” according to court documents. Frank was concerned that Garrick and Hopkins may have violated federal patient privacy laws and that “dental supplies (were) mysteriously diminishing,” and that’s why the office locks were changed. That wouldn’t have stopped Garrick from entering the office during regular hours, according to Frank’s response. Whether Garrick and Hopkins have standing to sue for damages as a result of observing or hearing about alleged injuries caused to patients — or whether they suffered the legal definition of emotional distress — is a matter of debate. Third-party manager Complicating the lawsuit is the fact that Frank is using an outside company, Billings-based Better Business Systems, to run his office. Better Business Systems is also a defendant in the suit. Hopkins said she never submitted any written complaints or grievances to BBS, but spoke to company officials regularly about her concerns. After she lost her job, Hopkins said, she contacted Better Business Systems’ director of operations, Don Reile, to protest her dismissal. Contacted this week, Reile said only, “It’s kind of a nasty situation and I’m not going to make a comment.” Former Tribune Enterprise Editor Carol Bradley can be reached by E-Mail. |
Based on the large number of negative reviews I’ve received the WORST DENTIST IN MEDFORD award goes to DR. Erik M. Rollem. And here’s his address and phone number.
1234 N Riverside Ave, Medford, OR 97501
- Cross Streets: Between Manzanita St and Walnut St
(541) 773-3756
In few words , DDS. ERIK M. ROLLEM is a terrible dentist .And I’m sure he’s not the only bad dentist in this area.
Erik does the usual phony scam tricks that many other dentists do ,such as: using inferior grade materials while over charging you for the most expensive variety his office staff can come up with to charge you. He’s also a slovenly dressed character who has little or no experience doing advanced dentistry.
Now ,everyone has different experiences depending on the work they need done . But I’ve visited his office and I’ve had numerous personal experiences with this dentist and all I can tell you is that he’s totally devoid of any professional ethics whatsoever; and is nothing but a disgrace to modern dentistry.
On the last visit or two I took special notice of his dental assistants, and at that time they also appeared to be equally slovenly ,spoke poorly and appeared very uneducated or maybe poorly trained in dentistry.
The receptionist was the only one who put on a good oral presentation, but only later did I realize that she was nothing but a dummy herself, who had simply memorized certain phrases describing certain set dental problems to convince the hesitant customer that Rollem operated a professional dental practice. Nothing can be further from the truth.
No one who cares about his dental health or even his physical well-being should ever visit this callous dude of a dentist.
During a procedure he was doing on me , he allowed suction tubes and other dental instruments to slide down the throat and all the bastard did was to stare while I started to choke . Not only Rollem but his bimbo assistant as well ,were totally unable to deal with a simple situation as I’m describing.
All of these jerks are total frauds and you would be smart to ignore them as well as their fraudulent mail box stuffers.
Stop and think: why would any dentist resort to mass marketing to attract new customers if he were a good and fair and ethical dentist to begin with. He would have more work than he could handle.
The truth is that there’s very little oversight for this area ‘s dentists. They are here by the numbers because they know they can pretty much pull off any scam they wish with little recourse by the Public. They can get away with it.
Avoid all mass marketing dentists , especially DDS. John R. Linstrom who works with VAL PAK to produce some of the most fraudulent advertising I’ve ever witnessed in my entire life.
Another mass marketing charlatan is this BRADY FRANK character who runs his PREMIER CARE DENTAL IN ASHLAND AND NOW IN JACKSON scam dentistry. According to a dentist I know and trust,who related to me that this vulture has lost his license to practice in THREE states and he now operates in this area because of the very loose restrictions in what a dentist can pull off and get away with here in MEDFORD-ASHLAND.
He’s a heavy duty on the air mass marketing jerk and his fraudulent advertising can be heard over 1440AM radio and elsewhere.
Be smart and avoid all these scumbags.
..I’ve never thought it worthwhile to post a review about anything ;whether it was a restaurant or any business ,or even a dentist. It seemed subjective and what works for me ,may not work for the next person. It’s easy to find fault with someone in business or in dentistry for various reasons . And what may be a problem for you may not be for the next one in line.
But in the case of Dr. Erik M. Rollem ,I have absolutely no doubts whatsoever that this dentist is a major problem for anyone looking to find a competent ,honest dentist.
This dentist is none of the above and should be avoided .
I’ve received many negative reviews about this dentist and I’ve also had many bad experiences with this dentist. Not only is he incredibly incompetent, but he’s a little crook as well. He not only overcharges and pads his bill but he doesn’t even put in the same quality of materials in your mouth that you have already paid for. He does a sleight of hand trick using poor quality stuff and he pockets the extra difference increasing his income and cash received.
This Dentist is quite a character and it’s hard to believe that he hasn’t lost his license to practice; but given the fact that there’s so little oversight or concern about the clever games this areas dentists play on a helpless public there’s reason to believe this lying dental hustler will be around for a while.
Most dentists will overcharge, or they will tell you that you need expensive procedures which can be treated less expensively ,but Dr. Rollem, will do anything and everything possible to cheat you in every way possible. And he does
this criminal and unethical stuff, feeling he is immune to being caught or having to face charges of fraud or larceny. The guy is nothing but a little crook! A little crook that has yet to be nabbed!
But as with any other types of scam or con job ;it’s never a one man show. He needs support at various levels ;and in the case of Dr. Rollem ,it’s his profit sharing staff that make it possible for Rollem to get away with as much deception as he does.
As another word of warning: if it should occur to you to visit Rollem ,please be advised that his staff ;from the phone and desk receptionist to all the others are there to assist Dr. Rollem in the trickery and vulture dentistry this disgrace engages in for extra profits.
Some may think ;how can one dentist be that bad? And that’s a good question . So I would encourage you to call him and speak with him and see what you think. If you’re easily tricked and feel intimidated by dentists ,then just simply take my advice and never visit Dr. Rollem or in fact never visit any mass marketing dentist.
I only wish I had taken my own advice and not fallen for the clever ads from VAL-PAK ..or on the radio or from any of the mass marketing scumbags ripping the public off by selling ad . time to all the vulture dentists in the Medford area.
Another bad radio media outlet engaging in vulture advertising is 1440KMED A.M ,which routinely features a major malpractice dental vulture by the name of Dr. Brady Frank who runs the Ashland Premier care Dental scam.
This outfit claims to treat you professionally with cleanings and fillings and crowns and whiteners but in reality ,the big money they make comes from yanking out teeth and then pressuring patients to agree to dental implants costing many thousands of dollars.
But sadly the story doesn’t end here. Dr Brady Frank is a vulture dentist whose past episodes of major malpractice do not seem to be of any interest to all the self righteous sounding jerks over at 1440KMED A.M. radio.And who are making incredible profits featuring this very bad dentist.
This is Dr. Frank in a nutshell. And based on my own personal experiences with this joker I tend to believe everything written in the following reportage by Carol Bradley of the Tribune.
Patients, employees lead attack on dentist
Tribune Staff Writer
| Three years ago, Brady Frank’s future was as bright as a new set of porcelain veneers.Freshly graduated from Marquette University’s School of Dentistry, the Wisconsin native was preparing to move to Montana to buy out an established practice. An avid fisherman, he looked forward to making his home a short drive from some of the world’s best fishing holes.Today, the dream has soured. Frank is up to hiseyeteeth in legal woes.The Montana Board of Dentistry is reviewing complaints against the 29-year-old dentist. Worst-case scenario, he could lose his license to practice.Meanwhile, two former employees are suing Frank on grounds that he treated patients so recklessly he caused the workers to suffer emotional distress.Frank is fighting the complaints, both at the Board of Dentistry and in court, where legal documents responding to the suit counter the former employees’ accusations.”We deny all of the allegations on every level and believe they’ll prove to be completely and totally false,” his lawyer, TomMarra, said.
The problems are hardly what Frank expected when he moved to Montana in the summer of 2001.He had traveled to the state eight times to go fishing before deciding to relocate here for good.”Everyone’s so nice here in Montana,” he commented in an interview shortly after his arrival.The turn of events is also unsettling for Dr. TomWolgamot, the dentist who recruited Frank to buy out his practice. Last January,Wolgamot severed his ties with Frank. The veteran dentist moved out of his long-time office on the city’s south side and now practices with Dr. SheldonIvers instead.Wolgamot did not return phone messages requesting comment. On the advice of his attorney, Frank isn’t talking, either.Elizabeth Best, the attorney for Frank’s two former employees, said “I think people have a right to know that this is a concern and they should be asking questions.”Until it decides whether to move forward with a hearing, the 10-member Board of Dentistry won’t acknowledge an investigation is in the works. In a brief conversation, Frank confirmed that the matter is scheduled to come before the panel at its quarterly meeting in Helena today.Ivers is a member of the board but he has recused himself in this case and declined to comment.Patients contactedOne disgruntled former patient told the Tribune she was contacted in April by a state investigator who wanted to hear her story of how Frank filled 10 cavities in her teeth incorrectly.“The fillings felt like they were coming apart,” said Kelly Rafferty, 27, a Great Falls native who up until that point had never had a cavity.She told the investigator that Wolgamot, her family’s long-time dentist, wound up redoing the fillings. The fillings had been done so improperly that some of her teeth had continued to decay, Rafferty said that Wolgamot told her. Pam Petrini, a longtime dental assistant to Wolgamot, provided the Tribune a copy of a complaint she filed with the board alleging that, among other things, she and other staff witnessed Frank convincing patients who had already been anesthetized for one crown to undergo another “when in truth neither (tooth) require(d) crowning.”Frank deliberately ignored areas of decay “only to focus on preparing unnecessary crowns on other teeth,” Petrini wrote in her complaint.She also alleged that Frank “literally fried” patients’ teeth by using a handpiece at too high a speed. Patients wound up requiring root canals as a result, Petrini wrote.Turnover was rampant in Frank’s office, Petrini wrote the board – she said more than 22 staffers came and went in two and a half years. Frank’s attorney declined to comment on the state investigation on grounds that proceedings are supposed to be confidential. Montana’s process Depending on its investigations and the severity of findings, the state dentistry board may choose a range of actions against dentists, from a letter of reprimand to placing them on probation to suspending or revoking their licenses. Of the 400 dentists practicing in Montana, one had his license suspended by the board and another was put on probation in fiscal 2003, according to compliance specialist LaVelle Potter. Twenty-nine complaints were filed with the board that year. In fiscal 2004, which ended July 1, the board received 44 complaints. One dentist was given a public censure, placed on probation and had the scope of his practice restricted. Two denturists were censured publicly, fined $1,000 and ordered to stop calling themselves doctors. ‘Damage and injury’ The two former employees suing Frank are Leann Garrick, who worked as his dental assistant from September 2002 to November 2003, and Patti Hopkins, who served as Frank’s office manager from March 2002 until June 2003. In a civil lawsuit filed last November in district court, Garrick and Hopkins claim that Frank used “unnecessary surgical procedures,” “caused patients damage and injury” and violated Occupational Safety and Health Administration standards. As an example, they allege that Frank performed a crown preparation on a patient that, because of his negligence, turned into a root canal and then resulted in the tooth being pulled. Even then, they claim, Frank left a tip of a root in the patient’s jaw. “He instructed Garrick to ‘throw away’ the X-rays showing beginning treatment and middle root canal treatment. Garrick refused,” the lawsuit states. In another case, Garrick and Hopkins claim that, instead of anesthesia, Frank mistakenly injected a solution containing household bleach into the jaw of a 22-year-old patient. Frank deliberately misled the woman about what had occurred, telling her anesthesia had caused a “mere” hematoma, a tumorlike collection of blood outside of a blood vessel, in her jaw, the lawsuit alleges. Earlier, while performing a root canal on the same patient, the suit claims, Frank left a broken file in one root, causing the patient to undergo surgery. Frank denies all of the allegations. Hopkins claims she confronted Frank after learning of the injection of bleach incident in June 2003 and, in a matter of days, was fired from her job. Garrick claims she was locked out of the office five months later after she stayed away from work for a few days to try to cope with the stress of working for Frank. Dentist’s response In documents filed as a response to the lawsuit, Frank says the solution cited by the former employees contained only 4 to 6 percent bleach and was stored in carpules similar to vessels containing anesthesia because that had been Dr. Wolgamot’s custom. Small containers called carpules containing bleach were marked with a bright pink marker. The employee assigned to fill the carpules was Garrick, who later worried “that she may have improperly loaded carpules” before the incident occurred, according to Frank. Best, Garrick’s attorney, said she will argue that Frank was so busy in the office that he picked up the wrong carpule and that office employees were too busy to monitor his actions. Under questioning, Hopkins admitted she never saw anyone inject bleach into a patient’s jaw. She said she found out six months after the fact that something unusual had happened because “all of a sudden, Dr. Frank was not going to charge the patient.” As for alleged OSHA violations, Frank’s side argues that there were only a handful, they were unrelated to dental work, and they stemmed from conditions already in place when Frank bought the building from Wolgamot. Among the violations noted were a lack of protected electrical outlets over sinks, a lack of ventilation in the dental labs and exposed electrical wires. Safety officials gave the office a clean bill of health in September 2002, according to court documents. ‘Laid off, not fired’ Frank counters that Hopkins wasn’t fired — she was laid off on the recommendation of Mercer Advisors, a California-based business and financial advisory firm Frank brought in to help streamline office costs. Mercer recommended eliminating two front office positions and bringing in Dr. Frank’s bride, Londa, to help out. Hopkins “just happened to be one of the positions eliminated” as part of a reduction in force, according to court documents. Additional staff reductions ensued throughout 2003. As for Garrick, Frank’s side says she walked away from her job on Nov. 26, 2003, and failed to return. Nov. 26 happened to be the day that plaintiffs served Frank with “their million-dollar complaint,” according to court documents. Frank was concerned that Garrick and Hopkins may have violated federal patient privacy laws and that “dental supplies (were) mysteriously diminishing,” and that’s why the office locks were changed. That wouldn’t have stopped Garrick from entering the office during regular hours, according to Frank’s response. Whether Garrick and Hopkins have standing to sue for damages as a result of observing or hearing about alleged injuries caused to patients — or whether they suffered the legal definition of emotional distress — is a matter of debate. Third-party manager Complicating the lawsuit is the fact that Frank is using an outside company, Billings-based Better Business Systems, to run his office. Better Business Systems is also a defendant in the suit. Hopkins said she never submitted any written complaints or grievances to BBS, but spoke to company officials regularly about her concerns. After she lost her job, Hopkins said, she contacted Better Business Systems’ director of operations, Don Reile, to protest her dismissal. Contacted this week, Reile said only, “It’s kind of a nasty situation and I’m not going to make a comment.” Former Tribune Enterprise Editor Carol Bradley can be reached by E-Mail. |
Sadly ,these incredible situations occur when the public , under the influence of all the media outlets such as: 1440KMED A.M.radio and val-pak mailbox stuffer engage in vulture advertising leaving the public totally helpless and without a clue.
And so, instead of one major vulture dentist we can easily have dozens more, unless the public hold vulture dentists such as Dr. Erik M. Rollem, Dr. John R. Linstrom,endodontist Matt Gebhardt and some others accountable for all the fraud and deceptions that take place in their dental offices. I know all of these dentists and I’ve had many experiences being tricked and deceived and I was financially ripped off by those I’ve mentioned.
All of these dentists are high profile mass marketing dentists who are helped by all the radio and print media such as Val-Pak and 1440KMED A.M. radio engaged in vulture advertising.
And, this is why I’m writing these reviews; so others in the public will not make the same mistakes that I’ve made
dealing with these clever vultures.
- These are just a few of the negative experiences reported by Erik M. Rollem’s dental patients..
- But ,you must make up your own mind whether or not to visit this terrible dentist.
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- Isaiah H.
- Medford, OR
- 0 friends
- 33 reviews
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DONT GO HERE!!! This guy needs to be turned into the dental association and Better Business Bureau and lose his license.This place is just very unprofessional to start off ,One of Eric Rollems staff members told me “I Might have” periodontal disease…IN THE WAITING ROOM! She didn’t pull me aside in any ethical manner to tell me this,not to mention she used the words “you might have”.So later on, I obviously had to ask Erik Rollem if I had this disease or not and if he could,to please discretely notify me about these kind of health problems in person and not in the lobby.Should I really need to have this discussion with my dentist …NO…but here, I did.Erik rollem acts a little slow and comes off like he might be stupid or undereducated and it makes you think…am I really letting this guy work on my teeth?
After Erik rollem had confirmed I do have periodontal disease,One of his staff members sold me on the “SMILE CARE SCAM” as it would be part of a longtime solution to my problem.The “Smile Care Scam”consist of two cleanings and 3 exams WITH X-rays for 1 year for $247.00. I bought into the scam and went into get my teeth cleaned A.S.A.P.! The first cleaning ended up being a two part series where you come in and they get what they can and then two weeks later you come back and get the rest.On the second visit,after the dental assistant had already been in my mouth for 45 min and was almost finished up, she notified me that she is going to need to send me an additional bill for $187.00(you can get a tooth pulled for this much any where else) because she had to do a little bit of deep cleaning,Meaning she actually had to work for her pay that day and it had to come out of my wallet.I left calmly knowing that I had just been hustled.These people had all the X-rays and information they need to know before hand if any additional billing was required.Their should have been no surprise bill coming!This is known as fraud (DECEPTION) and it is illegal, not to mention a jailable offense.I called back very irate and actually got to talk to the piece of shit running this scam,I let him know I would not be returning and he could care less…as other reviews will point out he could care less about good business ethics as long as you buy into his scam, Eric M Rollem is all smiles!
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- Cordobes P.
- Manhattan, NY
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- 7 reviews
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Mar 23, 2013
by anonymous5 Mar 23, 2013 business
Dr. Erik M Rollem 1234 N Riverside Avenue,
Medford, OR 97501
USA
Worst service ever! My husband had 3 fillings done one was kept giving him pain so i called and he was scheduled to come in 3 days later no right away 3 days later. And on that scheduled day the assistant called and had to reschedule cuz the doctor… (More) Worst service ever! My husband had 3 fillings done one was kept giving him pain so i called and he was scheduled to come in 3 days later no right away 3 days later. And on that scheduled day the assistant called and had to reschedule cuz the doctor was sick. Once we arrived to the new appointment the dr. Didnt even fix the tooth because he was too busy he sent him off for a new priscription. We went back the next day and were told that the filling didnt dry completely and was on another tooth. Well ny husband seemed to be in and out and now hes still is in pain. Im so pist off dont know who to complaint or what else to do. (Hide)
Was this Review helpful to you? Cosmetic Dentistry for Erik is easier than doing good honest dental work.He can deal with the young, vain and gullible and get away with charging them whatever he can get away with.
Whitening teeth can be done at home but Erik won’t tell the glamorous school girls that. He would rather rip them off before they know what hit them.
Any way you look at it Erik M. Rollem is a lousy dentist and should be totally avoided.
Don’t take my word for it; go have a talk with the guy and bring an adult with you if you are underage. Rollem is one clever shyster . All I can do is warn you about him,but the ultimate decision to have him work on your teeth is yours. Read less
It seems Dr. Erik M. Rollem, desiring to increase foot traffic into his dental practice , located on 1234 N. Riverside Ave. Medford. is rolling out a new offer he calls: SMILE CARE.
He describes it as:” A New Innovative Dental Plan that Allows you To Get The Preventive Care You Deserve . ”
And you get for $247.00 two cleanings and 3 exams WITH x-rays..I had to laugh when this hustler says in his ad that you deserve preventive care. The only thing this vulture thinks you deserve to get is his huge bill for services rendered.
What you need to understand is that Rollem is a lousy dentist. He plays all kinds of funny games with anyone gullible enough to believe his phony ads. And I’m basing this on both personal experiences with this bum, as well as what others have written me.
In other words ,when anyone gets familiar with Erik ,they just don’t return to his office ;and so ,this SMILE CARE scam is perfectly designed to trick the unwary into coughing up $247.00 in cash upfront ; and then if they want to drop him, well, then he made some cash off of their stupidity.
This hustler needs cash flow coming in to stay afloat ,and this gimmick is just what he needs, to put over, on the public.The x-rays and free exams give him additional opportunities to do his famous sales pitch on all those who need to just use a whitener when they brush. [much cheaper than to pay this bum to do it]
It’s the same scam he uses with his famous $29.00 exam and x-ray offer that now appears on the back of the insert in the VALPAK mailer. Get yours today?
Only now, he hopes to force his victims to fork over more money to start with ,and stick around for more bad dentistry and more hustle ,cheating and overpriced poor quality materials, and services or leave, and forefeit the remainder of the cash you put up for his fraudulent offer ,he calls: SMILE CARE.And then it pays to remember that Erik M. Rollem can call it quits and fly the coop ;either moving way out of town or filing bankruptcy ,leaving all his trusting customers holding the pigeon’s bag. All awaiting to have their exams and cleanings and their SMILES FOR LIFE created for them by this game-playing trickster who calls himself a dentist!
Be SMART and don’t fall for his latest gimmick and phony sales pitch. Read less
Mean spirited hot tempered poor service.
Company… Dr.Erik M. Rollem: Dentist, Medford, Oregon
Mean spirited hot tempered poor service.
Company information:
Dr Erik M. Rollem DDS.
Medford, Oregon
United StatesThe one word that best describes Dr. Erik M. Rollem is mean-spirited.
Dentistry is fairly unregulated so reviews are important, for people to know a little about their local dentists.
Dentists are small businessmen and it’s all about the cash flow. they can run things any way they want.
so it’s no surprise that Dr. Erik M. Rollem runs his patients through on a mass production assembly line and you have to keep your fingers crossed that all procedures were done right .
But the problems arise when you ask him questions. Erik takes this as a personal challenge and can get very angry . So much so, that he will get very annoyed, very agitated and
lose his temper . He will cancel you, deny you treatment, close your account, even if you are a good paying customer.as I was.
If he has to refer you to someone else, that means his profit margin is narrowed so it.s not worth his time or effort to do anything more for you in terms of your dental health.He doesn’t believe in getting second opinions about anything . It’s his way or nothing . . you’re not worth his time . is his philosophy. And he will leave you midway in your treatment . What a nice guy!
He has a serious attitude problem and it really showed when he turned up for work looking like he just finished milking the cows or tuning up his Harley. He doesn’t inspire confidence. And sadly the doctors he refers you to, do not either. But that’s another story.
This was my experience with Erik Rollem but you may have a totally different one, I hope you do and I’m not impugning his integrity or honesty but the inference is clear, the inference is there;you decide.
When a dentist leaves you in the dark about your dental work and blows up at you for asking him to help you find an alternate treatment that is less evasive with a more knowledgable specialist as Dr. Rollem did, that’s the time to look for a less mean-spirited dentist.
After looking at his recent ad where it states he provides personalized service and family dentistry I thought I’d better write the review. I’m sure you will read a refutation by professional refuters but you must be the last judge. Read less
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- r m.
- Medford, OR
He cheerfully replaced the crown admitting that the material he had originally used was faulty. And he didn’t try to sell me services! That was refreshing but I still wouldn’t go back to his office.
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As a postscript, this endodontist continues to work hand in hand with other clever dental hustlers, using them for referrals. Other dentists after deliberately misdiagnosising a dental patient simply refer him to Dr. Matt. .. Dr. Matt , knowing he’ll get paid by the insurance company puts on a sad face and explains it all very cleverly and convincingly to his worried patient. Don’t fall for this dog and pony show. . Especially if you are on a cash basis with your dentist.
DR. MATT GEBHARDT :Famous Endodontist or a SHARK in a warm pool?
Hold on people. Before you contact Dr. Matt Gebhardt take a moment and give it some serious thought before you arrive at his swanky digs over on ALDER CREEK DR.
Office: (541) 776-7640
Fax: (541) 776-7630
831 Alder Creek Dr.
Medford, OR 97504
“Welcome to the office of Dr. Matt Gebhardt; an endodontist located in Medford, Oregon. We are committed to excellence in root canals and root canal surgery. Our goal is to have each patient treated in a timely, positive manner while addressing all aspects of dental pain. We provide a thorough examination and diagnosis while explaining all treatment options so that you, the patient, can be informed. We also work closely with your dentist to make sure you get the best possible care. “
MY REVIEW OF DR.MATT GEBHARDT.
I’ve had an experience or two with Dr. Matt Gebhardt ,
and lucky for me ,I was able to avoid getting fleeced by this ‘nice guy”.
This review is not meant to accurately reflect this dentist’s skills or abilities to treat his patents in need of root canal work; but to give you an idea of how he , and his office operate.
Rather than having needed work done by Matt ,I decided to look elsewhere, due to the general negative feeling I got from the time I first entered his office ,until the time I left.
Consider this a tactical REVIEW of Dr. Gebhardt and the tactics he uses to earn enough money to pay the rent on his high end office location.
Arriving at Matt’s office was an interesting experience, given the high rent neighborhood his office is located. I immediately thought this Doc must be doing something right or he wouldn’t have the customers in sufficient numbers to warrant the upscale address. And for the general area it truly is high-end. It comes with an exclusive residential and light business and professional office environment ,tucked conveniently behind a security gate ,designed to keep the looky lews at a good distance..
When I first walked in ,all I received were the empty stares of two rather indifferent to see me front desk staff babes ;one of whom ,with large dark brown eyes, resembled a cobra that could’ve slithered out of a loosely woven wicker basket . She invited me to take a seat . It would just be a little longer I was told.. The other babe was a clairol blond who pretended I wasn’t even there. And she was the radiologist ,and boy was she ever inexperienced. I wonder what she was thinking of ,so close to quitting time?
When I was finally handed a pen and writing pad to fill out the pro forma data ,I had the distinct feeling I had entered a warm swimming pool; and lurking just beneath the waterline was a hungry shark, waiting to take me out to lunch. The slightly forced smile from the thinly twisted ,on the end lips of the young lady cobra ,was enough to give off a red flag. Something just didn’t feel right. The minutes passed ,and all the while I just sat back and enjoyed looking at the floor plan and the conspicuous microscope ,easily seen no matter where one sits in his narrow but well focused reception area. Was this microscope ,so hard to miss, meant to impress the gullible or did it mean that Matt, gave you good ,high tech endo work?
I never saw Matt while waiting ; but only later did I realize that he indeed was with another patient. And not knowing what to think ,I just sat there watching as his patient slowly emerged from the patients chair thanking Matt profusely for the work he apparently had just finished doing. But the patient wasn’t what I expected. He just didn’t fit the mold of someone who could afford the services of a high end over priced dentist. The guy was low end blue color and probably insurance poor. The kind dentists just love to cater to. But one thing was for certain ;Matt did not do a root canal on the guy;so what was he treated for? I thought that’s all Endodontists are supposed to do.
So after my ex-rays were taken by this incompetent babe , the shark himself entered the room; and after a polite enough greeting and a cursory look at the photos ,I was told it didn’t look good , but for about four grand ,he would do what he could. But could not promise results ;that was to be understood.
So, for about four grand ,the shark was willing to go on a fishing expedition and the results? well after looking at the ex-rays myself ,I decided that I was getting a snow job or just snowed.
The affected areas on the film showed a strange coloration ; not normally seen on ex-rays , but I’m sure he would’ve given me a reason for that. Pointless to try to sound smart in front of a dentist. The pitiful treatment plan that he offered me was so bizarre that I thought he had mistaken me for a lollipop. I mean I’m used to dentists that pad their bills and do unnecessary work and I’ve been taken advantage of as millions of others have across the country ;but I’m not willing to pay this guy’s bill for fantasy work ; Not to the tune of four grand;the amount that it would finally cost me ,based on the treatment plan Matt Gebhardt had thought up.
Well, all this proved to me was that you can’t judge a book by its cover and you can’t judge how good or how honest a dentist is by his high priced digs!!
All my suspicions proved correct. The treatment Matt had prescribed was designed to increase his cash flow and to make me wonder what hit me ,after his treatment failed .Other endodontists confirmed this for me .
now , if you’re wondering what paragon of virtue sent me to see this shark in the pool; no need to guess, it was the famous sleight of hand trickster himself: Dr. ERIK M.ROLLEM. and that should explain it all. Are there kickbacks involved ;well what do you think?
So, be warned, be advised ,when you visit any dentist ,you could be trying to swim with a shark!!
Val -Pak is the well-known mail box stuffer you find every month or so, crammed in with all the other junk mail ,delivered to your place of residence.
But for some in the Medford- Ashland community ,Val -Pak is a convenient fishing line ,with just enough bait on it ,to make it worthwhile for a few very clever and resourceful dentists ,eager for the opportunity to drag in a few extra fish to fry.
Those who have been best able to exploit the Medford-Ashland community are the two well-known but equally fraudulent bait and switch characters ;the ones voted as the most popular in this area : Dr. Erik M. Rollem and Dr. John R. Linstrom.
Their popularity stems not from their fairness or competence , but from the fact that people living here, are seeing them for their reputations as cheats and callous money-grubbing swindlers.
The situation with these two,and other dentists, operating in this area has become so acute that if an ordinary citizen were to do to another person what these two characters do to their dental patients, in terms of fraudulent and unnecessary prescribed treatments for the singular purpose of cheating them out of their money ,the police would be called and a bunco squad would investigate.
If an ordinary citizen were to inflict on another human being the undue pain and suffering that some dentists inflict on their trusting and paying customers ; then, I truly believe that the police would be called and an arrest would be made. An arrest with the charge being :assault to inflict permanent harm with a deadly weapon.
But this doesn’t happen to those in the dental profession, who are incompetent ,irresponsible and addicted to the money that comes with prescribing an abundance of unnecessary dental procedures ;whose only end is to increase their personal wealth. Even in dentistry ,there’s a limit to what the human body can take in terms of pain,suffering and abuse. Damaging or needlessly pulling teeth was an accepted form of torture during wartime, in the torture chambers of enemy nations.
The fact that dentists ,cheat, swindle and prescribe painful and unneeded dental procedures all the time, and get away with it, speaks to the lack of much-needed governmental oversight, in this once proud profession.
I’m not saying that the next time you visit your dentist you will be tortured or robbed ,but the mass marketing dentists such as the ones which come in your blue Val- Pak envelop have routinely engaged in prescribing unnecessary and very costly dental procedures; and used intimidating and high pressure tactics to get their way. Robbery by any other name is still robbery . And if it walks and quacks like a duck it must be a duck.
Read what sadly has become an all too frequent occurrence in the sordid world of criminal dentistry.
patients get $35M over unneeded root canals
A judge on Wednesday awarded $35 million to 29 clients of a former dentist who performed thousands of unnecessary root canals for nearly 30 years.
Seattle Times staff reporter
Greg Gilbert / The Seattle Times, 2008
Henri Duyzend, now-retired Shoreline dentist, hit with $35 million judgment.
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A judge Wednesday awarded a total $35 million to 29 former patients of a retired Shoreline dentist who is accused of performing thousands of unnecessary root canals.
The judge found Henri Duyzend was negligent, failed to obtain informed consent from patients, committed fraud and violated the Washington Consumer Protection Act. The verdict is believed to be one of the largest in state history for dental negligence.
Duyzend performed nearly 2,200 root canals on about 500 patients in the five years before he retired in 2007, according to the sworn affidavit of Dr. David To, who purchased Duyzend’s practice. A typical patient has fewer than two root canals in his or her lifetime, he said.
The state Department of Health has received 76 complaints against Duyzend, according to spokesman Donn Moyer.
Calls to Duyzend and his lawyer were not returned Wednesday. However, in 2012 he denied all wrongdoing and wrote that the injuries to his former patients were caused by a third-party, according to court documents.
The suit was filed by patients in King County Superior Court, but Wednesday’s ruling came during an arbitration proceeding.
Duyzend started practicing dentistry in Shoreline in 1977, according to the Department of Health. He made patients feel comfortable, said Laurel Stuart, who was Duyzend’s patient from when he first started.
“We thought he was fabulous,” the Shoreline woman said Wednesday. “He was great with visiting with you.”
At her first appointment, however, Stuart said Duyzend told her he wanted to give her a crown because she had good insurance. She started questioning his work about 15 years ago, she said, because “of all the root canals.”
“I was afraid to tell him anything was wrong with my teeth, because I was afraid he would say I needed a root canal,” said Stuart, who will receive $98,000.
The year after Duyzend retired and To bought his practice, the new dentist noticed a high number of patients coming in with pain from failing root canals and failing crowns, according to his sworn affidavit. Many had infections from root canals that were missed, unfilled or not packed properly after the root was removed.
To found that in five years, the average patient had had four root canals from Duyzend.
That was true for Stuart, who had four root canals and “lots of crowns” and had to go to a specialist to have implants when she lost four teeth.
Root canals are not uncommon, according to Dr. Fred Quarnstrom, a Seattle dentist in practice for almost 50 years.
He looked at records of Duyzend’s former patients and sat in on testimony earlier this month.
A tooth can die at any time, particularly if there is deep decay or a crown already on the tooth. However, Quarnstrom said, a patient with four root canals is unusual.
“I can’t remember a patient of mine with four root canals,” Quarnstrom said. “If they did, it’s because they were in some accident where they took a significant blow to the face.”
Stuart said her new dentist was horrified when he examined her teeth. Duyzend didn’t have a lot of new technology, but the new dentist’s equipment showed Stuart what her teeth looked like underneath her crowns.
“It was just rotten teeth,” Stuart said. “Black, rotten teeth.”
Duyzend surrendered his license in 2010 after negotiations, according to Moyer. He agreed to never practice dentistry in the state again.
Duyzend and his insurer will be expected to pay the $35 million amount.
While this criminal dentist exploited the people in Seattle ,we have a few of like-minded dental hustlers operating here in the Ashland Medford area ;and I can tell you first hand that Dr. Erik M. Rollem and Dr . John R. Linstrom operate their dental practices with the same mindset as the dentist mentioned in the Seattle Times article .
I know Dr. Erik M. Rollem and Dr. John Linstrom personally and I have visited their offices on several occasions. And they both ripped me off financially and caused me a great deal of undue physical pain performing unneeded procedures . And in both cases their deceptive and profit-sharing staff of ladies facilitated these two vultures in the rip off.
In the case of Dr. John R. Linstrom ,he left me writhing in pain in his dental chair refusing to treat me unless I first would agree to pay him for a long list of dental work amounting to over six thousand dollars.
Dr. Erik M. Rollem did a sleight of hand trick on me , using cheap low quality material in lieu of the higher quality materials ,which I had already paid him for. This doesn’t even begin to explain all of the cheap low down chicanery these two money-grubbing vultures engaged in when I was in a great deal of pain. They took advantage of this fact, and they ripped me off.
Not only did they prescribe unneeded procedures but they padded the bill as well.
If this isn’t robbery what else can you call it.
If this happened to me ,I’m sure the same has happened to countless others.
Here’s a sad review of Dr.Erik M. Rollem ,and how he treated one of his dental patients , back in Mar. of last year.
I mean this dentist is out of control. Sadly, this is very typical of the way Erik treats his paying patients and there’s no call for this. Erik is truly a dentist from HELL!
The sad truth is that someone like Erik can practice dentistry in this way speaks to how little anyone truly cares about the terrible way he deals with the public.
All I can do is advise you how he is, and warn you about how he treats his patients.
Warn others and advise them as well.
Ultimately what you decide to do is totally up to you and you have to make the decision. GOOD LUCK!!
Now here’s the terrible review..!!!The person icon indicates that the reviewer is an employee of SuperMedia LLC. SuperMedia operates and sells advertising on http://Superpages.com. The views expressed in reviews are the opinion of each respective reviewer and do not necessarily reflect the view of SuperMedia.
Mar 23, 2013
by anonymous Mar 23, 2013 business
Dr. Erik M Rollem 1234 N Riverside Avenue,
Medford, OR 97501
USA
Worst service ever! My husband had 3 fillings done one was kept giving him pain so i called and he was scheduled to come in 3 days later no right away 3 days later. And on that scheduled day the assistant called and had to reschedule cuz the doctor… (More) Worst service ever! My husband had 3 fillings done one was kept giving him pain so i called and he was scheduled to come in 3 days later no right away 3 days later. And on that scheduled day the assistant called and had to reschedule cuz the doctor was sick. Once we arrived to the new appointment the dr. Didnt even fix the tooth because he was too busy he sent him off for a new priscription. We went back the next day and were told that the filling didnt dry completely and was on another tooth. Well ny husband seemed to be in and out and now hes still is in pain. Im so pist off dont know who to complaint or what else to do.
Here’s one more :
Here’s a review of Dr. Erik M. Rollems Dental Practice from someone who was clearly victimized by Erik.
Isaiah H.
Medford, OR
30 reviews
Share review Compliment Send message Follow Isaiah H. Stop following Isaiah H.
12/9/2013 DONT GO HERE!!! This guy needs to be turned into the dental association and Better Business Bureau and lose his license.This place is just very unprofessional to start off ,One of Eric Rollems staff members told me “I Might have” periodontal disease…IN THE WAITING ROOM! She didn’t pull me aside in any ethical manner to tell me this,not to mention she used the words “you might have”.So later on, I obviously had to ask Erik Rollem if I had this disease or not and if he could,to please discretely notify me about these kind of health problems in person and not in the lobby.Should I really need to have this discussion with my dentist …NO…but here, I did.Erik rollem acts a little slow and comes off like he might be stupid or undereducated and it makes you think…am I really letting this guy work on my teeth?
Is Erik really stupid or something… no, Erik is just a clever lying little money-grubbing vulture ,always ready to rip you off and all of his customers,whenever the opportunity arises. Be SMART!
Clearly not very happy with Erik.
So far ,there’s little to indicate very much on the part of these two dentists, other than clear opportunities to increase their cash flow at the expense of the unsuspecting public.
Personally , I have more respect for a dead dog than I have for either one of these two scum bags who advertise heavily in the useless Val-Pak mailbox stuffer.
But there’s another well know dentist in this area who uses the airwaves to spread his message of dental high jinks and razamataz . He’s known as Dr. Brady Frank ,who not only is headquartered in Ashland but has metastasized and his dental business operation can be found in Jacksonville. WOW!
And while the general public may be familiar with Dr. Frank and his enticing low-cost 36 dollar cleanings ;which, by the way, aren’t even worth that price ;they may not be familiar with the pain and suffering he caused some of his former patients in another state.
And again , thanks to the professional reportage by Carol Bradley of the Tribune we have an idea of the mindset of Dr. Brady Frank of Ashland and who is also now in Jacksonville.
Here are some excerpts from Carol’s investigative report.
And based on the lies and the trickery I personally experienced in the dental office of Dr. Brady Frank, I’m inclined to believe every word of the following reportage by Carol Bradley of the Tribune.
Patients, employees lead attack on dentist
Tribune Staff Writer
| Three years ago, Brady Frank’s future was as bright as a new set of porcelain veneers.Freshly graduated from Marquette University’s School of Dentistry, the Wisconsin native was preparing to move to Montana to buy out an established practice.
An avid fisherman, he looked forward to making his home a short drive from some of the world’s best fishing holes.Today, the dream has soured.Frank is up to hiseyeteeth in legal woes.The Montana Board of Dentistry is reviewing complaints against the 29-year-old dentist. Worst-case scenario, he could lose his license to practice.Meanwhile, two former employees are suing Frank on grounds that he treated patients so recklessly he caused the workers to suffer emotional distress.Frank is fighting the complaints, both at the Board of Dentistry and in court, where legal documents responding to the suit counter the former employees’ accusations.”We deny all of the allegations on every level and believe they’ll prove to be completely and totally false,” his lawyer, TomMarra, said. The problems are hardly what Frank expected when he moved to Montana in the summer of 2001. He had traveled to the state eight times to go fishing before deciding to relocate here for good.”Everyone’s so nice here in Montana,” he commented in an interview shortly after his arrival.The turn of events is also unsettling for Dr. TomWolgamot, the dentist who recruited Frank to buy out his practice.Last January,Wolgamot severed his ties with Frank. The veteran dentist moved out of his long-time office on the city’s south side and now practices with Dr. SheldonIvers instead.Wolgamot did not return phone messages requesting comment. On the advice of his attorney, Frank isn’t talking, either.Elizabeth Best, the attorney for Frank’s two former employees, said “I think people have a right to know that this is a concern and they should be asking questions.”Until it decides whether to move forward with a hearing, the 10-member Board of Dentistry won’t acknowledge an investigation is in the works. In a brief conversation, Frank confirmed that the matter is scheduled to come before the panel at its quarterly meeting in Helena today.
Ivers is a member of the board but he has recused himself in this case and declined to comment.Patients contactedOne disgruntled former patient told the Tribune she was contacted in April by a state investigator who wanted to hear her story of how Frank filled 10 cavities in her teeth incorrectly.“The fillings felt like they were coming apart,” said Kelly Rafferty, 27, a Great Falls native who up until that point had never had a cavity.She told the investigator thatWolgamot, her family’s long-time dentist, wound up redoing the fillings. The fillings had been done so improperly that some of her teeth had continued to decay, Rafferty said thatWolgamot told her. PamPetrini, a longtime dental assistant toWolgamot, provided the Tribune a copy of a complaint she filed with the board alleging that, among other things, she and other staff witnessed Frank convincing patients who had already been anesthetized for one crown to undergo another “when in truth neither (tooth) require(d) crowning.”Frank deliberately ignored areas of decay “only to focus on preparing unnecessary crowns on other teeth,”Petrini wrote in her complaint.She also alleged that Frank “literally fried” patients’ teeth by using a handpiece at too high a speed. Patients wound up requiring root canals as a result, Petrini wrote. Turnover was rampant in Frank’s office, Petrini wrote the board – she said more than 22 staffers came and went in two and a half years.Frank’s attorney declined to comment on the state investigation on grounds that proceedings are supposed to be confidential.Montana’s processDepending on its investigations and the severity of findings, the state dentistry board may choose a range of actions against dentists, from a letter of reprimand to placing them on probation to suspending or revoking their licenses.Of the 400 dentists practicing in Montana, one had his license suspended by the board and another was put on probation in fiscal 2003, according to compliance specialist LaVelle Potter. Twenty-nine complaints were filed with the board that year. In fiscal 2004, which ended July 1, the board received 44 complaints. One dentist was given a public censure, placed on probation and had the scope of his practice restricted. Two denturists were censured publicly, fined $1,000 and ordered to stop calling themselves doctors. ‘Damage and injury’ The two former employees suing Frank are Leann Garrick, who worked as his dental assistant from September 2002 to November 2003, and Patti Hopkins, who served as Frank’s office manager from March 2002 until June 2003. In a civil lawsuit filed last November in district court, Garrick and Hopkins claim that Frank used “unnecessary surgical procedures,” “caused patients damage and injury” and violated Occupational Safety and Health Administration standards. As an example, they allege that Frank performed a crown preparation on a patient that, because of his negligence, turned into a root canal and then resulted in the tooth being pulled. Even then, they claim, Frank left a tip of a root in the patient’s jaw. “He instructed Garrick to ‘throw away’ the X-rays showing beginning treatment and middle root canal treatment. Garrick refused,” the lawsuit states. In another case, Garrick and Hopkins claim that, instead of anesthesia, Frank mistakenly injected a solution containing household bleach into the jaw of a 22-year-old patient. Frank deliberately misled the woman about what had occurred, telling her anesthesia had caused a “mere” hematoma, a tumorlike collection of blood outside of a blood vessel, in her jaw, the lawsuit alleges. Earlier, while performing a root canal on the same patient, the suit claims, Frank left a broken file in one root, causing the patient to undergo surgery. Frank denies all of the allegations. Hopkins claims she confronted Frank after learning of the injection of bleach incident in June 2003 and, in a matter of days, was fired from her job. Garrick claims she was locked out of the office five months later after she stayed away from work for a few days to try to cope with the stress of working for Frank. Dentist’s response In documents filed as a response to the lawsuit, Frank says the solution cited by the former employees contained only 4 to 6 percent bleach and was stored in carpules similar to vessels containing anesthesia because that had been Dr. Wolgamot’s custom. Small containers called carpules containing bleach were marked with a bright pink marker. The employee assigned to fill the carpules was Garrick, who later worried “that she may have improperly loaded carpules” before the incident occurred, according to Frank. Best, Garrick’s attorney, said she will argue that Frank was so busy in the office that he picked up the wrong carpule and that office employees were too busy to monitor his actions. Under questioning, Hopkins admitted she never saw anyone inject bleach into a patient’s jaw. She said she found out six months after the fact that something unusual had happened because “all of a sudden, Dr. Frank was not going to charge the patient.” As for alleged OSHA violations, Frank’s side argues that there were only a handful, they were unrelated to dental work, and they stemmed from conditions already in place when Frank bought the building from Wolgamot. Among the violations noted were a lack of protected electrical outlets over sinks, a lack of ventilation in the dental labs and exposed electrical wires. Safety officials gave the office a clean bill of health in September 2002, according to court documents. ‘Laid off, not fired’ Frank counters that Hopkins wasn’t fired — she was laid off on the recommendation of Mercer Advisors, a California-based business and financial advisory firm Frank brought in to help streamline office costs. Mercer recommended eliminating two front office positions and bringing in Dr. Frank’s bride, Londa, to help out. Hopkins “just happened to be one of the positions eliminated” as part of a reduction in force, according to court documents. Additional staff reductions ensued throughout 2003. As for Garrick, Frank’s side says she walked away from her job on Nov. 26, 2003, and failed to return. Nov. 26 happened to be the day that plaintiffs served Frank with “their million-dollar complaint,” according to court documents. Frank was concerned that Garrick and Hopkins may have violated federal patient privacy laws and that “dental supplies (were) mysteriously diminishing,” and that’s why the office locks were changed. That wouldn’t have stopped Garrick from entering the office during regular hours, according to Frank’s response. Whether Garrick and Hopkins have standing to sue for damages as a result of observing or hearing about alleged injuries caused to patients — or whether they suffered the legal definition of emotional distress — is a matter of debate. Third-party manager Complicating the lawsuit is the fact that Frank is using an outside company, Billings-based Better Business Systems, to run his office. Better Business Systems is also a defendant in the suit. Hopkins said she never submitted any written complaints or grievances to BBS, but spoke to company officials regularly about her concerns. After she lost her job, Hopkins said, she contacted Better Business Systems’ director of operations, Don Reile, to protest her dismissal. Contacted this week, Reile said only, “It’s kind of a nasty situation and I’m not going to make a comment.” Former Tribune Enterprise Editor Carol Bradley can be reached by E-Mail. I have more respect for a dead dog than I have for this son of a bitch! This Dentist ,if you can call him that, is heavily advertised on the local radio and television outlets in the Ashland -Medford area and KMED 1440 on the AM dial is just as disinterested in the public’s welfare as the VAL-PAK, the mailbox stuffer . KMED has for all intents and purposes given him a public endorsement; allowing him to have his own time slot on Saturday talk radio. This is how much they care for the public . All these filthy vultures care about is the advertising revenue they greatly relish ;but also speaks volumes in exposing the rank hypocrisy of not only the radio station and advertising agencies, but also that of the self-righteous scumbags working as talk show hosts. If you are judged by the company you keep, then those who claim the right to higher morality and clearer judgement must also speak on behalf of those who are routinely exploited on a daily basis .And who never find support in the public arena. In this case, I’m speaking of this areas dental patients ,often victimized by clever and dishonest dentists and remain without recourse.
|
Turn your radio to KMED 1440 AM and sooner or later you should hear an ad promoting Premier Care Dental. The ad is filled with pure hyperbole and the voice of the highly paid stooge sounding off ,is filled with nothing but calculated inducements and deceptions.
It’s fair to say that most listeners know not to take seriously the exaggerated claims made by advertisers ,either seen in print or T.V. or heard on the usual pro forma radio sales pitches.
The trained voice pitching for Premier Care Dental wants everyone to know that with this outfit you will receive :”professional ,friendly care ,and they will always get the job done. ”
Now , I’ve visited Premier Care Dental and I can personally and without hesitation tell you that everything you hear about this facility is a bald-faced lie . Unless you believe that hearing a bunch of clever lies out of the mouth of Dr. Brady Frank is
‘professional and friendly” ,timely and targeted .
Unless you can trust the evaluation and the x-rays taken by your friendly money-grubbing dentist ,all you’ve done is wasted your time and money . And probably put yourself at greater risk for problems in the future. Let me add that the low-cost cleaning they pitch isn’t worth the cheap price. It’s done by an amateur hygienist ;and in a few months you may need to have another cleaning done.
I could review in greater detail all the tricks and cheap low down game playing and unprofessionalism that goes on at the highly touted Premier Care Dental in Ashland but I won’t ,so that instead of reading more about my own personal experiences at this place , you can read a little about Dr. Brady Frank’s personal past and how he treated some of his former dental patients.
Now the investigative reporting done by Carol Bradley of the Tribune is so beyond
the limits of hyperbole and even malpractice ,but descends into cruel and unusual punishment. And proves that all the ads. you hear on KMED 1440AM are worthless ; and all the glitzy garbage put out by scheming exploitative charlatans such as the useless Val-Pak mailbox stuffer and the concentrated solution of false superlatives : Medford Sneak Preview are not worth the ink on the paper.
And based on the lies and the trickery I experienced in the dental office of Dr. Brady Frank I’m inclined to believe every word of the following reportage by Carol Bradley of the Tribune.
Patients, employees lead attack on dentist
Tribune Staff Writer
| Three years ago, Brady Frank’s future was as bright as a new set of porcelain veneers.Freshly graduated from Marquette University’s School of Dentistry, the Wisconsin native was preparing to move to Montana to buy out an established practice. An avid fisherman, he looked forward to making his home a short drive from some of the world’s best fishing holes.Today, the dream has soured. Frank is up to hiseyeteeth in legal woes.The Montana Board of Dentistry is reviewing complaints against the 29-year-old dentist. Worst-case scenario, he could lose his license to practice.Meanwhile, two former employees are suing Frank on grounds that he treated patients so recklessly he caused the workers to suffer emotional distress.Frank is fighting the complaints, both at the Board of Dentistry and in court, where legal documents responding to the suit counter the former employees’ accusations.”We deny all of the allegations on every level and believe they’ll prove to be completely and totally false,” his lawyer, TomMarra, said.The problems are hardly what Frank expected when he moved to Montana in the summer of 2001. He had traveled to the state eight times to go fishing before deciding to relocate here for good.”Everyone’s so nice here in Montana,” he commented in an interview shortly after his arrival.The turn of events is also unsettling for Dr. TomWolgamot, the dentist who recruited Frank to buy out his practice. Last January,Wolgamot severed his ties with Frank. The veteran dentist moved out of his long-time office on the city’s south side and now practices with Dr. SheldonIvers instead.Wolgamot did not return phone messages requesting comment. On the advice of his attorney, Frank isn’t talking, either.Elizabeth Best, the attorney for Frank’s two former employees, said “I think people have a right to know that this is a concern and they should be asking questions.”Until it decides whether to move forward with a hearing, the 10-member Board of Dentistry won’t acknowledge an investigation is in the works. In a brief conversation, Frank confirmed that the matter is scheduled to come before the panel at its quarterly meeting in Helena today.Ivers is a member of the board but he has recused himself in this case and declined to comment.Patients contactedOne disgruntled former patient told the Tribune she was contacted in April by a state investigator who wanted to hear her story of how Frank filled 10 cavities in her teeth incorrectly.“The fillings felt like they were coming apart,” said Kelly Rafferty, 27, a Great Falls native who up until that point had never had a cavity.She told the investigator thatWolgamot, her family’s long-time dentist, wound up redoing the fillings. The fillings had been done so improperly that some of her teeth had continued to decay, Rafferty said thatWolgamot told her. PamPetrini, a longtime dental assistant toWolgamot, provided the Tribune a copy of a complaint she filed with the board alleging that, among other things, she and other staff witnessed Frank convincing patients who had already been anesthetized for one crown to undergo another “when in truth neither (tooth) require(d) crowning.”Frank deliberately ignored areas of decay “only to focus on preparing unnecessary crowns on other teeth,”Petrini wrote in her complaint.She also alleged that Frank “literally fried” patients’ teeth by using a handpiece at too high a speed. Patients wound up requiring root canals as a result, Petrini wrote.Turnover was rampant in Frank’s office, Petrini wrote the board – she said more than 22 staffers came and went in two and a half years.Frank’s attorney declined to comment on the state investigation on grounds that proceedings are supposed to be confidential.Montana’s processDepending on its investigations and the severity of findings, the state dentistry board may choose a range of actions against dentists, from a letter of reprimand to placing them on probation to suspending or revoking their licenses.Of the 400 dentists practicing in Montana, one had his license suspended by the board and another was put on probation in fiscal 2003, according to compliance specialist LaVelle Potter. Twenty-nine complaints were filed with the board that year.
In fiscal 2004, which ended July 1, the board received 44 complaints. One dentist was given a public censure, placed on probation and had the scope of his practice restricted. Two denturists were censured publicly, fined $1,000 and ordered to stop calling themselves doctors. ‘Damage and injury’ The two former employees suing Frank are Leann Garrick, who worked as his dental assistant from September 2002 to November 2003, and Patti Hopkins, who served as Frank’s office manager from March 2002 until June 2003. In a civil lawsuit filed last November in district court, Garrick and Hopkins claim that Frank used “unnecessary surgical procedures,” “caused patients damage and injury” and violated Occupational Safety and Health Administration standards. As an example, they allege that Frank performed a crown preparation on a patient that, because of his negligence, turned into a root canal and then resulted in the tooth being pulled. Even then, they claim, Frank left a tip of a root in the patient’s jaw. “He instructed Garrick to ‘throw away’ the X-rays showing beginning treatment and middle root canal treatment. Garrick refused,” the lawsuit states. In another case, Garrick and Hopkins claim that, instead of anesthesia, Frank mistakenly injected a solution containing household bleach into the jaw of a 22-year-old patient. Frank deliberately misled the woman about what had occurred, telling her anesthesia had caused a “mere” hematoma, a tumorlike collection of blood outside of a blood vessel, in her jaw, the lawsuit alleges. Earlier, while performing a root canal on the same patient, the suit claims, Frank left a broken file in one root, causing the patient to undergo surgery. Frank denies all of the allegations. Hopkins claims she confronted Frank after learning of the injection of bleach incident in June 2003 and, in a matter of days, was fired from her job. Garrick claims she was locked out of the office five months later after she stayed away from work for a few days to try to cope with the stress of working for Frank. Dentist’s response In documents filed as a response to the lawsuit, Frank says the solution cited by the former employees contained only 4 to 6 percent bleach and was stored in carpules similar to vessels containing anesthesia because that had been Dr. Wolgamot’s custom. Small containers called carpules containing bleach were marked with a bright pink marker. The employee assigned to fill the carpules was Garrick, who later worried “that she may have improperly loaded carpules” before the incident occurred, according to Frank. Best, Garrick’s attorney, said she will argue that Frank was so busy in the office that he picked up the wrong carpule and that office employees were too busy to monitor his actions. Under questioning, Hopkins admitted she never saw anyone inject bleach into a patient’s jaw. She said she found out six months after the fact that something unusual had happened because “all of a sudden, Dr. Frank was not going to charge the patient.” As for alleged OSHA violations, Frank’s side argues that there were only a handful, they were unrelated to dental work, and they stemmed from conditions already in place when Frank bought the building from Wolgamot. Among the violations noted were a lack of protected electrical outlets over sinks, a lack of ventilation in the dental labs and exposed electrical wires. Safety officials gave the office a clean bill of health in September 2002, according to court documents. ‘Laid off, not fired’ Frank counters that Hopkins wasn’t fired — she was laid off on the recommendation of Mercer Advisors, a California-based business and financial advisory firm Frank brought in to help streamline office costs. Mercer recommended eliminating two front office positions and bringing in Dr. Frank’s bride, Londa, to help out. Hopkins “just happened to be one of the positions eliminated” as part of a reduction in force, according to court documents. Additional staff reductions ensued throughout 2003. As for Garrick, Frank’s side says she walked away from her job on Nov. 26, 2003, and failed to return. Nov. 26 happened to be the day that plaintiffs served Frank with “their million-dollar complaint,” according to court documents. Frank was concerned that Garrick and Hopkins may have violated federal patient privacy laws and that “dental supplies (were) mysteriously diminishing,” and that’s why the office locks were changed. That wouldn’t have stopped Garrick from entering the office during regular hours, according to Frank’s response. Whether Garrick and Hopkins have standing to sue for damages as a result of observing or hearing about alleged injuries caused to patients — or whether they suffered the legal definition of emotional distress — is a matter of debate. Third-party manager Complicating the lawsuit is the fact that Frank is using an outside company, Billings-based Better Business Systems, to run his office. Better Business Systems is also a defendant in the suit. Hopkins said she never submitted any written complaints or grievances to BBS, but spoke to company officials regularly about her concerns. After she lost her job, Hopkins said, she contacted Better Business Systems’ director of operations, Don Reile, to protest her dismissal. Contacted this week, Reile said only, “It’s kind of a nasty situation and I’m not going to make a comment.” Former Tribune Enterprise Editor Carol Bradley can be reached by E-Mail. I have more respect for a dead dog than I have for this son of a bitch! |
No one can deny that Dr. John R. Linstrom is a well-known dentist in the Rogue Valley, where he operates his dental practice. But that doesn’t mean he is well liked by the people living in Medford and all points in between. Based on my own personal experiences and the letters I’ve received from his former victims, Dr. Linstrom is regarded as a lousy dentist ,who takes advantage of those who know little about how he operates.
Many have described him to me as a callous and very uncaring dentist who does marginal work ,but also refuses to treat anyone who asks for the slightest consideration, in terms of treatment or the costs involved. He simply tells them to go get lost!
And this is likely to occur midway in the dental treatment ,already begun by Dr. Linstrom. This abusive behavior has obviously caused distress and additional costs for the many patients he has abandoned mid stream.
While many refer to Dr.John R. Linstrom as a callous and unfeeling individual, and some have labeled him as nothing but a clown ; I believe the best definition of Dr. Linstrom is : A total disgrace to modern dentistry!
But his fame is primarily based on the heavy amount of advertising he does in postal mailers and in the well known insert he puts in the VAL PAK envelop ,mailed everywhere! His face ,surrounded by a bevy of bosomy beauties ,really resemble ,a coven of ageing witches, can be viewed in any phone book you care to pick up.. And in truth ,there’s something tense and angry in the air, when you first walk into John’s office . Something heated and tense and witchy .
There’s nothing said that is honest or helpful ;it’s the usual pressure to agree to everything John wishes to do on you.
And Linstrom does his best to razzle dazzle his naive and trusting patient who agreed to take John up on his offer for a cheap cleaning ,exam and x-rays.
And usually the victim gets tired out, listening to the high tech presentation, which does nothing but confuse and helps to wear down his patients resistance ;and this is more or less what you can expect.
And so Linstrom, can continue advertising how well known and loved he is ,when in truth his fame is due to the huge amount of advertising he buys. It’s all worth it in the end.
Unless you’re looking for a lot of grief ,don’t ever visit this joker under any circumstances. Many have written me that they only wish they would’ve taken my advice to start with ;but they thought :how bad can he be! Well ,now they sadly know!!
So,please, you do whatever you think is best for you!!
And as a further word of caution Dr. Erik M. Rollem is just as bad .. And he also is a heavy advertiser . And it makes sense and should be a warning that a truly good dentist has no need to advertise at all. His practice grows by word of mouth.
But Linstrom has heavy turnover of patients,who eventually see the light and figure him out ,belatedly ;that all he is really looking for is a bunch of fish in a barrel. Don’t be shot in a barrel of fish. Pass this clown by by..
I have more respect for a dead DOG than I have for either one of these two callous vultures.
A good relationship with your friendly dentist is one based on trust and integrity. and when I read in one of Dr. Erik M. Rollem’s many ads that he dispenses “personal service” it was hard not to laugh.
Unless you call Erik’s bait and switch techniques ,good personal service ,or any of the other sleight of hand tricks he uses to cut costs and time ; well then you need to read more.
The materials and procedures you agree to pay for are not what Erik delivers, but how would you know until after the fact ,when there’s little you can do about it.
Granted ,not all situations are the same and depending on the procedures you may have a different experience.
But one thing never changes and that’s the inner character of a person and Erik Rollem lacks personal integrity and character.
This is best seen in his callous disregard for his patients that have serious problems . He lacks any sincere desire to help patients that have dental problems requiring alternate treatment plans .
Basically he treats his patients as if they were so many pieces of meat ,ready to cut open.
What I found amazing are the number of his former patients detailing personal horror stories ,experienced at the hands of this highly trained GENERAL DENTIST .
But it’s all a team effort . Starting with his front desk facilitator Terry ,who demands you make an appointment for something, or else it’s :GET THE HELL OFF THE PHONE.
No free information :” you pays your money and takes your chances”
Again more… “personalized gentle services.”. And with the help of his highly ambitious trained “selling” staff , Erik goes home with another car payment under his belt.
Amusing it is to see Erik ,slovenly dressed ,come to work,dirty finger nails and all ,pretending that you’re interrupting his precious time and day ,just because you were concerned about your dental health and needed to further discuss the cloudy and misleading treatment plan he hastily drew up for you.
And this angers him greatly ,
and affords him the opportunity to refuse to ever treat you again.
Well, who would really want to be treated by such a callous abusive S.O.B.?? Would you? This is why it’s important to read the patient reviews ,for how else would you know about what goes on in the dental chairs of our[ finest ]dentists!!
What reviewers are saying by sharing their experiences , is for you to profit from our loss ,gain by our mistakes. And a mistake you will surely make if you fall into the ad trap ,that many do.
Everything that you read either happened to me or to Erik’s other former patients.
Why would a really good dentist have to advertise so heavily? As Erik is wont to do?
Good dentists rely on word of mouth and put their reputations and personal integrity on the line ,that’s the best advertising any professional can have.
The best way to deal with Dr. Erik M. Rollem is to not deal with him . TRY SOMEWHERE ELSE.
Not long ago, I visited Dr. Frank’s office and had I known of his past dealings with his former patients in his former practice, I wouldn’t have taken him up on his seemingly generous offers.
Not only was my experience a waste of money ,but also an entire day’s worth of wasted time.The man was hardly truthful in anything he said, and in fact ,I can’t remember one thing he said that I could regard as being truthful .Especially the condition of certain molars , about which,I was hoping to get an accurate evaluation.
Got nothing but a clown’s performance .
Everything he and his office staff presented me with was nothing but a bunch of clever lies and the usual game playing you encounter in most other dental practices in this Medford Ashland area.
He tried to cover the patent lies he told me with a great deal of clownishness ;I guess to distract me from figuring out what a cheap and hustling dental office I had stepped into. I’m leaving a good deal out ,so as to focus attention on the unsettling nature of Dr. Frank’s former activities.
But, based on my own personal experiences with Frank and his office staff ,I’m inclined to believe just about everything presented in Carol Bradley’s well written reportage. I only wish that KMED 1440 AM. on your radio dial ,would show some greater regard for the well-being of its listenership in the Medford- Ashland area.
Patients, employees lead attack on dentist
Tribune Staff Writer
| Three years ago, Brady Frank’s future was as bright as a new set of porcelain veneers.Freshly graduated from Marquette University’s School of Dentistry, the Wisconsin native was preparing to move to Montana to buy out an established practice. An avid fisherman, he looked forward to making his home a short drive from some of the world’s best fishing holes.Today, the dream has soured. Frank is up to hiseyeteeth in legal woes.The Montana Board of Dentistry is reviewing complaints against the 29-year-old dentist. Worst-case scenario, he could lose his license to practice.Meanwhile, two former employees are suing Frank on grounds that he treated patients so recklessly he caused the workers to suffer emotional distress.Frank is fighting the complaints, both at the Board of Dentistry and in court, where legal documents responding to the suit counter the former employees’ accusations.”We deny all of the allegations on every level and believe they’ll prove to be completely and totally false,” his lawyer, TomMarra, said.The problems are hardly what Frank expected when he moved to Montana in the summer of 2001. He had traveled to the state eight times to go fishing before deciding to relocate here for good.”Everyone’s so nice here in Montana,” he commented in an interview shortly after his arrival.The turn of events is also unsettling for Dr. TomWolgamot, the dentist who recruited Frank to buy out his practice. Last January,Wolgamot severed his ties with Frank. The veteran dentist moved out of his long-time office on the city’s south side and now practices with Dr. SheldonIvers instead.Wolgamot did not return phone messages requesting comment. On the advice of his attorney, Frank isn’t talking, either.Elizabeth Best, the attorney for Frank’s two former employees, said “I think people have a right to know that this is a concern and they should be asking questions.”Until it decides whether to move forward with a hearing, the 10-member Board of Dentistry won’t acknowledge an investigation is in the works. In a brief conversation, Frank confirmed that the matter is scheduled to come before the panel at its quarterly meeting in Helena today.Ivers is a member of the board but he has recused himself in this case and declined to comment.Patients contactedOne disgruntled former patient told the Tribune she was contacted in April by a state investigator who wanted to hear her story of how Frank filled 10 cavities in her teeth incorrectly.“The fillings felt like they were coming apart,” said Kelly Rafferty, 27, a Great Falls native who up until that point had never had a cavity.She told the investigator that Wolgamot, her family’s long-time dentist, wound up redoing the fillings. The fillings had been done so improperly that some of her teeth had continued to decay, Rafferty said that Wolgamot told her. Pam Petrini, a longtime dental assistant to Wolgamot, provided the Tribune a copy of a complaint she filed with the board alleging that, among other things, she and other staff witnessed Frank convincing patients who had already been anesthetized for one crown to undergo another “when in truth neither (tooth) require(d) crowning.”Frank deliberately ignored areas of decay “only to focus on preparing unnecessary crowns on other teeth,” Petrini wrote in her complaint.
She also alleged that Frank “literally fried” patients’ teeth by using a handpiece at too high a speed. Patients wound up requiring root canals as a result, Petrini wrote. Turnover was rampant in Frank’s office, Petrini wrote the board – she said more than 22 staffers came and went in two and a half years. Frank’s attorney declined to comment on the state investigation on grounds that proceedings are supposed to be confidential. Montana’s process Depending on its investigations and the severity of findings, the state dentistry board may choose a range of actions against dentists, from a letter of reprimand to placing them on probation to suspending or revoking their licenses. Of the 400 dentists practicing in Montana, one had his license suspended by the board and another was put on probation in fiscal 2003, according to compliance specialist LaVelle Potter. Twenty-nine complaints were filed with the board that year. In fiscal 2004, which ended July 1, the board received 44 complaints. One dentist was given a public censure, placed on probation and had the scope of his practice restricted. Two denturists were censured publicly, fined $1,000 and ordered to stop calling themselves doctors. ‘Damage and injury’ The two former employees suing Frank are Leann Garrick, who worked as his dental assistant from September 2002 to November 2003, and Patti Hopkins, who served as Frank’s office manager from March 2002 until June 2003. In a civil lawsuit filed last November in district court, Garrick and Hopkins claim that Frank used “unnecessary surgical procedures,” “caused patients damage and injury” and violated Occupational Safety and Health Administration standards. As an example, they allege that Frank performed a crown preparation on a patient that, because of his negligence, turned into a root canal and then resulted in the tooth being pulled. Even then, they claim, Frank left a tip of a root in the patient’s jaw. “He instructed Garrick to ‘throw away’ the X-rays showing beginning treatment and middle root canal treatment. Garrick refused,” the lawsuit states. In another case, Garrick and Hopkins claim that, instead of anesthesia, Frank mistakenly injected a solution containing household bleach into the jaw of a 22-year-old patient. Frank deliberately misled the woman about what had occurred, telling her anesthesia had caused a “mere” hematoma, a tumorlike collection of blood outside of a blood vessel, in her jaw, the lawsuit alleges. Earlier, while performing a root canal on the same patient, the suit claims, Frank left a broken file in one root, causing the patient to undergo surgery. Frank denies all of the allegations. Hopkins claims she confronted Frank after learning of the injection of bleach incident in June 2003 and, in a matter of days, was fired from her job. Garrick claims she was locked out of the office five months later after she stayed away from work for a few days to try to cope with the stress of working for Frank. Dentist’s response In documents filed as a response to the lawsuit, Frank says the solution cited by the former employees contained only 4 to 6 percent bleach and was stored in carpules similar to vessels containing anesthesia because that had been Dr. Wolgamot’s custom. Small containers called carpules containing bleach were marked with a bright pink marker. The employee assigned to fill the carpules was Garrick, who later worried “that she may have improperly loaded carpules” before the incident occurred, according to Frank. Best, Garrick’s attorney, said she will argue that Frank was so busy in the office that he picked up the wrong carpule and that office employees were too busy to monitor his actions. Under questioning, Hopkins admitted she never saw anyone inject bleach into a patient’s jaw. She said she found out six months after the fact that something unusual had happened because “all of a sudden, Dr. Frank was not going to charge the patient.” As for alleged OSHA violations, Frank’s side argues that there were only a handful, they were unrelated to dental work, and they stemmed from conditions already in place when Frank bought the building from Wolgamot. Among the violations noted were a lack of protected electrical outlets over sinks, a lack of ventilation in the dental labs and exposed electrical wires. Safety officials gave the office a clean bill of health in September 2002, according to court documents. ‘Laid off, not fired’ Frank counters that Hopkins wasn’t fired — she was laid off on the recommendation of Mercer Advisors, a California-based business and financial advisory firm Frank brought in to help streamline office costs. Mercer recommended eliminating two front office positions and bringing in Dr. Frank’s bride, Londa, to help out. Hopkins “just happened to be one of the positions eliminated” as part of a reduction in force, according to court documents. Additional staff reductions ensued throughout 2003. As for Garrick, Frank’s side says she walked away from her job on Nov. 26, 2003, and failed to return. Nov. 26 happened to be the day that plaintiffs served Frank with “their million-dollar complaint,” according to court documents. Frank was concerned that Garrick and Hopkins may have violated federal patient privacy laws and that “dental supplies (were) mysteriously diminishing,” and that’s why the office locks were changed. That wouldn’t have stopped Garrick from entering the office during regular hours, according to Frank’s response. Whether Garrick and Hopkins have standing to sue for damages as a result of observing or hearing about alleged injuries caused to patients — or whether they suffered the legal definition of emotional distress — is a matter of debate. Third-party manager Complicating the lawsuit is the fact that Frank is using an outside company, Billings-based Better Business Systems, to run his office. Better Business Systems is also a defendant in the suit. Hopkins said she never submitted any written complaints or grievances to BBS, but spoke to company officials regularly about her concerns. After she lost her job, Hopkins said, she contacted Better Business Systems’ director of operations, Don Reile, to protest her dismissal. Contacted this week, Reile said only, “It’s kind of a nasty situation and I’m not going to make a comment.” Former Tribune Enterprise Editor Carol Bradley can be reached by E-Mail. |
They say it’s all about the money. I get it. But somethings you can’t do without ,unless you’re willing to compromise all society. We really do need to go along to get along; and money is not always the cure some believe it to be.
If predators and those who take advantage of the less astute are given preeminence in our culture ,then, sooner or later the curtain descends on everyone. For society to function ,a certain amount of goodwill and professional integrity must always prevail. If not, the downward slippery slope takes everyone to the edge of the abyss .
This is why I’m wondering why KMED 1440 AM would so eagerly present to its public listenership, a dentist having something of a clearly problematic and frightening past. The huge amount of advertising time alloted to Premier care dental of Ashland, can only be understood as a public endorsement of this dental practice and growing business. And here is where goodwill ,based on public interest, is required.
Given that the Medford- Ashland area has a dubious reputation for having too many dentists who take advantage of the people living here ,it seems only fitting that a popular radio station ,would go beyond normal requirements , and properly ascertain the qualifications of anyone in the Dental or Medical professions…. Simply to maintain the sense of integrity so urgently needed in the present time.,
The past ,in terms of malpractice suits and injurious acts to patients are things that must be brought to light. And cannot be swept under the rug for profits.
This is why I would hope that those of goodwill and those having an honest desire to serve the public ,which is required for any business ;not least of which ,would be the highly thought of radio broadcast business ,would do their own due diligence regarding the following news reporter’s reportage dealing with Premier Care Dental in Ashland Medford area.
Patients, employees lead attack on dentist
Tribune Staff Writer
| Three years ago, Brady Frank’s future was as bright as a new set of porcelain veneers.Freshly graduated from Marquette University’s School of Dentistry, the Wisconsin native was preparing to move to Montana to buy out an established practice. An avid fisherman, he looked forward to making his home a short drive from some of the world’s best fishing holes.Today, the dream has soured. Frank is up to hiseyeteeth in legal woes.The Montana Board of Dentistry is reviewing complaints against the 29-year-old dentist. Worst-case scenario, he could lose his license to practice.Meanwhile, two former employees are suing Frank on grounds that he treated patients so recklessly he caused the workers to suffer emotional distress.Frank is fighting the complaints, both at the Board of Dentistry and in court, where legal documents responding to the suit counter the former employees’ accusations.”We deny all of the allegations on every level and believe they’ll prove to be completely and totally false,” his lawyer, TomMarra, said.The problems are hardly what Frank expected when he moved to Montana in the summer of 2001. He had traveled to the state eight times to go fishing before deciding to relocate here for good.”Everyone’s so nice here in Montana,” he commented in an interview shortly after his arrival.The turn of events is also unsettling for Dr. TomWolgamot, the dentist who recruited Frank to buy out his practice. Last January,Wolgamot severed his ties with Frank. The veteran dentist moved out of his long-time office on the city’s south side and now practices with Dr. SheldonIvers instead.Wolgamot did not return phone messages requesting comment. On the advice of his attorney, Frank isn’t talking, either.Elizabeth Best, the attorney for Frank’s two former employees, said “I think people have a right to know that this is a concern and they should be asking questions.”Until it decides whether to move forward with a hearing, the 10-member Board of Dentistry won’t acknowledge an investigation is in the works. In a brief conversation, Frank confirmed that the matter is scheduled to come before the panel at its quarterly meeting in Helena today.Ivers is a member of the board but he has recused himself in this case and declined to comment.Patients contactedOne disgruntled former patient told the Tribune she was contacted in April by a state investigator who wanted to hear her story of how Frank filled 10 cavities in her teeth incorrectly.“The fillings felt like they were coming apart,” said Kelly Rafferty, 27, a Great Falls native who up until that point had never had a cavity.She told the investigator that Wolgamot, her family’s long-time dentist, wound up redoing the fillings. The fillings had been done so improperly that some of her teeth had continued to decay, Rafferty said that Wolgamot told her.Pam Petrini, a longtime dental assistant to Wolgamot, provided the Tribune a copy of a complaint she filed with the board alleging that, among other things, she and other staff witnessed Frank convincing patients who had already been anesthetized for one crown to undergo another “when in truth neither (tooth) require(d) crowning.”Frank deliberately ignored areas of decay “only to focus on preparing unnecessary crowns on other teeth,” Petrini wrote in her complaint.She also alleged that Frank “literally fried” patients’ teeth by using a handpiece at too high a speed. Patients wound up requiring root canals as a result, Petrini wrote.Turnover was rampant in Frank’s office, Petrini wrote the board – she said more than 22 staffers came and went in two and a half years.Frank’s attorney declined to comment on the state investigation on grounds that proceedings are supposed to be confidential.Montana’s processDepending on its investigations and the severity of findings, the state dentistry board may choose a range of actions against dentists, from a letter of reprimand to placing them on probation to suspending or revoking their licenses.Of the 400 dentists practicing in Montana, one had his license suspended by the board and another was put on probation in fiscal 2003, according to compliance specialist LaVelle Potter. Twenty-nine complaints were filed with the board that year.
In fiscal 2004, which ended July 1, the board received 44 complaints. One dentist was given a public censure, placed on probation and had the scope of his practice restricted. Two denturists were censured publicly, fined $1,000 and ordered to stop calling themselves doctors. ‘Damage and injury’ The two former employees suing Frank are Leann Garrick, who worked as his dental assistant from September 2002 to November 2003, and Patti Hopkins, who served as Frank’s office manager from March 2002 until June 2003. In a civil lawsuit filed last November in district court, Garrick and Hopkins claim that Frank used “unnecessary surgical procedures,” “caused patients damage and injury” and violated Occupational Safety and Health Administration standards. As an example, they allege that Frank performed a crown preparation on a patient that, because of his negligence, turned into a root canal and then resulted in the tooth being pulled. Even then, they claim, Frank left a tip of a root in the patient’s jaw. “He instructed Garrick to ‘throw away’ the X-rays showing beginning treatment and middle root canal treatment. Garrick refused,” the lawsuit states. In another case, Garrick and Hopkins claim that, instead of anesthesia, Frank mistakenly injected a solution containing household bleach into the jaw of a 22-year-old patient. Frank deliberately misled the woman about what had occurred, telling her anesthesia had caused a “mere” hematoma, a tumorlike collection of blood outside of a blood vessel, in her jaw, the lawsuit alleges. Earlier, while performing a root canal on the same patient, the suit claims, Frank left a broken file in one root, causing the patient to undergo surgery. Frank denies all of the allegations. Hopkins claims she confronted Frank after learning of the injection of bleach incident in June 2003 and, in a matter of days, was fired from her job. Garrick claims she was locked out of the office five months later after she stayed away from work for a few days to try to cope with the stress of working for Frank. Dentist’s response In documents filed as a response to the lawsuit, Frank says the solution cited by the former employees contained only 4 to 6 percent bleach and was stored in carpules similar to vessels containing anesthesia because that had been Dr. Wolgamot’s custom. Small containers called carpules containing bleach were marked with a bright pink marker. The employee assigned to fill the carpules was Garrick, who later worried “that she may have improperly loaded carpules” before the incident occurred, according to Frank. Best, Garrick’s attorney, said she will argue that Frank was so busy in the office that he picked up the wrong carpule and that office employees were too busy to monitor his actions. Under questioning, Hopkins admitted she never saw anyone inject bleach into a patient’s jaw. She said she found out six months after the fact that something unusual had happened because “all of a sudden, Dr. Frank was not going to charge the patient.” As for alleged OSHA violations, Frank’s side argues that there were only a handful, they were unrelated to dental work, and they stemmed from conditions already in place when Frank bought the building from Wolgamot. Among the violations noted were a lack of protected electrical outlets over sinks, a lack of ventilation in the dental labs and exposed electrical wires. Safety officials gave the office a clean bill of health in September 2002, according to court documents. ‘Laid off, not fired’ Frank counters that Hopkins wasn’t fired — she was laid off on the recommendation of Mercer Advisors, a California-based business and financial advisory firm Frank brought in to help streamline office costs. Mercer recommended eliminating two front office positions and bringing in Dr. Frank’s bride, Londa, to help out. Hopkins “just happened to be one of the positions eliminated” as part of a reduction in force, according to court documents. Additional staff reductions ensued throughout 2003. As for Garrick, Frank’s side says she walked away from her job on Nov. 26, 2003, and failed to return. Nov. 26 happened to be the day that plaintiffs served Frank with “their million-dollar complaint,” according to court documents. Frank was concerned that Garrick and Hopkins may have violated federal patient privacy laws and that “dental supplies (were) mysteriously diminishing,” and that’s why the office locks were changed. That wouldn’t have stopped Garrick from entering the office during regular hours, according to Frank’s response. Whether Garrick and Hopkins have standing to sue for damages as a result of observing or hearing about alleged injuries caused to patients — or whether they suffered the legal definition of emotional distress — is a matter of debate. Third-party manager Complicating the lawsuit is the fact that Frank is using an outside company, Billings-based Better Business Systems, to run his office. Better Business Systems is also a defendant in the suit. Hopkins said she never submitted any written complaints or grievances to BBS, but spoke to company officials regularly about her concerns. After she lost her job, Hopkins said, she contacted Better Business Systems’ director of operations, Don Reile, to protest her dismissal. Contacted this week, Reile said only, “It’s kind of a nasty situation and I’m not going to make a comment.” Former Tribune Enterprise Editor Carol Bradley can be reached by E-Mail. |
The only thing better than working at a popular and well liked radio station is to own one. But whether as an employee or an owner ,there comes attached with this public broadcasting privilege, the good faith responsibility to protect the public from harm.
In the particular case of KMED ,I can’t help but wonder if due diligence was applied to some of its sponsors ; specifically the round the clock heard dentist from Ashland ,Dr. Brady Frank DDS.
Whereas advertising pays the bills at KMED; and media advertising outlets[print or on the airwaves] cannot be responsible for every time a customer or client finds reason to be dissatisfied with the product or services mentioned in an ad , nonetheless; when the public’s health is at question ,that’s a different story.
The public has a right to know a doctor’s background before it’s bombarded with witty and clever self promoting ads that create a false sense of confidence in the ears of a listener to the integrity and skill level of anyone in the medical or dental profession.
Whereas everyone makes a mistake and everyone should have a second chance in life ,in the case of Dr. Brady Frank ,the past details of how he conducted his dental practice are particularly unsettling. Afterall , no one invited Frank to set up his dental practice in the Medford-Ashland area.
An area that is composed of more dental offices than used car lots and car repair garages combined. Could it just be that clever and unethical dentists are well advised in advance to the lack of legal scrutiny and protective oversight of this areas’ dentists ;and so ,for them ,this is something of a dental swindler’s paradise.????
A good deal of the usual malpractice stuff occurs here and no one dentist rises significantly above the rest;with only a few exceptions to the rule.
But after reading the report prepared by news reporter
Tribune Staff Writer ,I couldn’t help thinking : my god ,what more does a dentist have to do to one of his helpless patients before he’s charged with criminal assault with a deadly weapon?
While it may be very difficult for the average person to ascertain the exact nature of the events that took place in Dr. Brady Frank’s office of dentistry;even if only a portion listed within the tribune reporter’s report are accurate ,they would still be heartbreaking ,but sadly , they are often common occurrences among this area’s dentists.
The role that all advertising outlets have ,as a matter of common decency, is to at the very least, enquire about any serious violations of professional ethics that resulted in serious injury to any dental patient or major malpractice suits involving callous disregard for a patient’s health and physical well-being.
This is why I find KMED 1440 AM. on the radio dial, and the great amount of advertising time they extend to Dentist Brady Frank so problematic.
And it’s not only the usual 2 minute ads the public hears almost non stop during the day’s broadcast schedule .but the allotment of an entire programming segment of airtime for this dentist ,to promote his practice.
This combination of factors, calls into question the fiduciary responsibility of KMED or any other mass media outlet to “do no harm” to their listenership. If it’s all about the money ,then the public should know this as well.
The details outlining Dr. Frank’s former dental practice are a cause for concern and have not been properly addressed ,and should be .
And this, for the serious nature of these details,as reported by a concerned journalist working for the Tribune. Here, the matter is not about an overcharge or a dentist padding his bill as much as possible ,but real and dire actions that put his patients at grave physical risk .
Not long ago, I visited Dr. Frank’s office and had I known of his past dealings with his former patients in his former practice, I wouldn’t have taken him up on his seemingly generous offers.
Not only was my experience a waste of money ,but also an entire day’s worth of wasted time.The man was hardly truthful in anything he said, and in fact ,I can’t remember one thing he said that I could regard as being truthful .Especially the condition of certain molars , about which,I was hoping to get an accurate evaluation.
Got nothing but a clown’s performance .
Everything he and his office staff presented me with was nothing but a bunch of clever lies and the usual game playing you encounter in most other dental practices in this Medford Ashland area.
He tried to cover the patent lies he told me with a great deal of clownishness ;I guess to distract me from figuring out what a cheap and hustling dental office I had stepped into. I’m leaving a good deal out ,so as to focus attention on the unsettling nature of Dr. Frank’s former activities.
But, based on my own personal experiences with Frank and his office staff ,I’m inclined to believe just about everything presented in Carol Bradley’s well written reportage. I only wish that KMED 1440 AM. on your radio dial ,would show some greater regard for the well-being of its listenership in the Medford- Ashland area.
Patients, employees lead attack on dentist
Tribune Staff Writer
| Three years ago, Brady Frank’s future was as bright as a new set of porcelain veneers.Freshly graduated from Marquette University’s School of Dentistry, the Wisconsin native was preparing to move to Montana to buy out an established practice. An avid fisherman, he looked forward to making his home a short drive from some of the world’s best fishing holes.Today, the dream has soured. Frank is up to hiseyeteeth in legal woes.The Montana Board of Dentistry is reviewing complaints against the 29-year-old dentist. Worst-case scenario, he could lose his license to practice.Meanwhile, two former employees are suing Frank on grounds that he treated patients so recklessly he caused the workers to suffer emotional distress.Frank is fighting the complaints, both at the Board of Dentistry and in court, where legal documents responding to the suit counter the former employees’ accusations.”We deny all of the allegations on every level and believe they’ll prove to be completely and totally false,” his lawyer, TomMarra, said.The problems are hardly what Frank expected when he moved to Montana in the summer of 2001. He had traveled to the state eight times to go fishing before deciding to relocate here for good.”Everyone’s so nice here in Montana,” he commented in an interview shortly after his arrival.The turn of events is also unsettling for Dr. TomWolgamot, the dentist who recruited Frank to buy out his practice. Last January,Wolgamot severed his ties with Frank. The veteran dentist moved out of his long-time office on the city’s south side and now practices with Dr. SheldonIvers instead.Wolgamot did not return phone messages requesting comment. On the advice of his attorney, Frank isn’t talking, either.Elizabeth Best, the attorney for Frank’s two former employees, said “I think people have a right to know that this is a concern and they should be asking questions.”Until it decides whether to move forward with a hearing, the 10-member Board of Dentistry won’t acknowledge an investigation is in the works. In a brief conversation, Frank confirmed that the matter is scheduled to come before the panel at its quarterly meeting in Helena today.Ivers is a member of the board but he has recused himself in this case and declined to comment.Patients contactedOne disgruntled former patient told the Tribune she was contacted in April by a state investigator who wanted to hear her story of how Frank filled 10 cavities in her teeth incorrectly.“The fillings felt like they were coming apart,” said Kelly Rafferty, 27, a Great Falls native who up until that point had never had a cavity.She told the investigator that Wolgamot, her family’s long-time dentist, wound up redoing the fillings. The fillings had been done so improperly that some of her teeth had continued to decay, Rafferty said that Wolgamot told her.Pam Petrini, a longtime dental assistant to Wolgamot, provided the Tribune a copy of a complaint she filed with the board alleging that, among other things, she and other staff witnessed Frank convincing patients who had already been anesthetized for one crown to undergo another “when in truth neither (tooth) require(d) crowning.”Frank deliberately ignored areas of decay “only to focus on preparing unnecessary crowns on other teeth,” Petrini wrote in her complaint.
She also alleged that Frank “literally fried” patients’ teeth by using a handpiece at too high a speed. Patients wound up requiring root canals as a result, Petrini wrote. Turnover was rampant in Frank’s office, Petrini wrote the board – she said more than 22 staffers came and went in two and a half years. Frank’s attorney declined to comment on the state investigation on grounds that proceedings are supposed to be confidential. Montana’s process Depending on its investigations and the severity of findings, the state dentistry board may choose a range of actions against dentists, from a letter of reprimand to placing them on probation to suspending or revoking their licenses. Of the 400 dentists practicing in Montana, one had his license suspended by the board and another was put on probation in fiscal 2003, according to compliance specialist LaVelle Potter. Twenty-nine complaints were filed with the board that year. In fiscal 2004, which ended July 1, the board received 44 complaints. One dentist was given a public censure, placed on probation and had the scope of his practice restricted. Two denturists were censured publicly, fined $1,000 and ordered to stop calling themselves doctors. ‘Damage and injury’ The two former employees suing Frank are Leann Garrick, who worked as his dental assistant from September 2002 to November 2003, and Patti Hopkins, who served as Frank’s office manager from March 2002 until June 2003. In a civil lawsuit filed last November in district court, Garrick and Hopkins claim that Frank used “unnecessary surgical procedures,” “caused patients damage and injury” and violated Occupational Safety and Health Administration standards. As an example, they allege that Frank performed a crown preparation on a patient that, because of his negligence, turned into a root canal and then resulted in the tooth being pulled. Even then, they claim, Frank left a tip of a root in the patient’s jaw. “He instructed Garrick to ‘throw away’ the X-rays showing beginning treatment and middle root canal treatment. Garrick refused,” the lawsuit states. In another case, Garrick and Hopkins claim that, instead of anesthesia, Frank mistakenly injected a solution containing household bleach into the jaw of a 22-year-old patient. Frank deliberately misled the woman about what had occurred, telling her anesthesia had caused a “mere” hematoma, a tumorlike collection of blood outside of a blood vessel, in her jaw, the lawsuit alleges. Earlier, while performing a root canal on the same patient, the suit claims, Frank left a broken file in one root, causing the patient to undergo surgery. Frank denies all of the allegations. Hopkins claims she confronted Frank after learning of the injection of bleach incident in June 2003 and, in a matter of days, was fired from her job. Garrick claims she was locked out of the office five months later after she stayed away from work for a few days to try to cope with the stress of working for Frank. Dentist’s response In documents filed as a response to the lawsuit, Frank says the solution cited by the former employees contained only 4 to 6 percent bleach and was stored in carpules similar to vessels containing anesthesia because that had been Dr. Wolgamot’s custom. Small containers called carpules containing bleach were marked with a bright pink marker. The employee assigned to fill the carpules was Garrick, who later worried “that she may have improperly loaded carpules” before the incident occurred, according to Frank. Best, Garrick’s attorney, said she will argue that Frank was so busy in the office that he picked up the wrong carpule and that office employees were too busy to monitor his actions. Under questioning, Hopkins admitted she never saw anyone inject bleach into a patient’s jaw. She said she found out six months after the fact that something unusual had happened because “all of a sudden, Dr. Frank was not going to charge the patient.” As for alleged OSHA violations, Frank’s side argues that there were only a handful, they were unrelated to dental work, and they stemmed from conditions already in place when Frank bought the building from Wolgamot. Among the violations noted were a lack of protected electrical outlets over sinks, a lack of ventilation in the dental labs and exposed electrical wires. Safety officials gave the office a clean bill of health in September 2002, according to court documents. ‘Laid off, not fired’ Frank counters that Hopkins wasn’t fired — she was laid off on the recommendation of Mercer Advisors, a California-based business and financial advisory firm Frank brought in to help streamline office costs. Mercer recommended eliminating two front office positions and bringing in Dr. Frank’s bride, Londa, to help out. Hopkins “just happened to be one of the positions eliminated” as part of a reduction in force, according to court documents. Additional staff reductions ensued throughout 2003. As for Garrick, Frank’s side says she walked away from her job on Nov. 26, 2003, and failed to return. Nov. 26 happened to be the day that plaintiffs served Frank with “their million-dollar complaint,” according to court documents. Frank was concerned that Garrick and Hopkins may have violated federal patient privacy laws and that “dental supplies (were) mysteriously diminishing,” and that’s why the office locks were changed. That wouldn’t have stopped Garrick from entering the office during regular hours, according to Frank’s response. Whether Garrick and Hopkins have standing to sue for damages as a result of observing or hearing about alleged injuries caused to patients — or whether they suffered the legal definition of emotional distress — is a matter of debate. Third-party manager Complicating the lawsuit is the fact that Frank is using an outside company, Billings-based Better Business Systems, to run his office. Better Business Systems is also a defendant in the suit. Hopkins said she never submitted any written complaints or grievances to BBS, but spoke to company officials regularly about her concerns. After she lost her job, Hopkins said, she contacted Better Business Systems’ director of operations, Don Reile, to protest her dismissal. Contacted this week, Reile said only, “It’s kind of a nasty situation and I’m not going to make a comment.” Former Tribune Enterprise Editor Carol Bradley can be reached by E-Mail. |
The only thing better than working at a popular and well liked radio station is to own one. But whether as an employee or an owner ,there comes attached with this public broadcasting privilege, the good faith responsibility to protect the public from harm.
In the particular case of KMED ,I can’t help but wonder if due diligence was applied to some of its sponsors ; specifically the round the clock heard dentist from Ashland ,Dr. Brady Frank DDS.
Whereas advertising pays the bills at KMED; and media advertising outlets[print or on the airwaves] cannot be responsible for every time a customer or client finds reason to be dissatisfied with the product or services mentioned in an ad , nonetheless; when the public’s health is at question ,that’s a different story.
The public has a right to know a doctor’s background before it’s bombarded with witty and clever self promoting ads that create a false sense of confidence in the ears of a listener to the integrity and skill level of anyone in the medical or dental profession.
Whereas everyone makes a mistake and everyone should have a second chance in life ,in the case of Dr. Brady Frank ,the past details of how he conducted his dental practice are particularly unsettling. Afterall , no one invited Frank to set up his dental practice in the Medford-Ashland area.
An area that is composed of more dental offices than used car lots and car repair garages combined. Could it just be that clever and unethical dentists are well advised in advance to the lack of legal scrutiny and protective oversight of this areas’ dentists ;and so ,for them ,this is something of a dental swindler’s paradise.????
A good deal of the usual malpractice stuff occurs here and no one dentist rises significantly above the rest;with only a few exceptions to the rule.
But after reading the report prepared by news reporter
Tribune Staff Writer ,I couldn’t help thinking : my god ,what more does a dentist have to do to one of his helpless patients before he’s charged with criminal assault with a deadly weapon?
While it may be very difficult for the average person to ascertain the exact nature of the events that took place in Dr. Brady Frank’s office of dentistry;even if only a portion listed within the tribune reporter’s report are accurate ,they would still be heartbreaking ,but sadly , they are often common occurrences among this area’s dentists.
The role that all advertising outlets have ,as a matter of common decency, is to at the very least, enquire about any serious violations of professional ethics that resulted in serious injury to any dental patient or major malpractice suits involving callous disregard for a patient’s health and physical well-being.
This is why I find KMED 1440 AM. on the radio dial, and the great amount of advertising time they extend to Dentist Brady Frank so problematic.
And it’s not only the usual 2 minute ads the public hears almost non stop during the day’s broadcast schedule .but the allotment of an entire programming segment of airtime for this dentist ,to promote his practice.
This combination of factors, calls into question the fiduciary responsibility of KMED or any other mass media outlet to “do no harm” to their listenership. If it’s all about the money ,then the public should know this as well.
The details outlining Dr. Frank’s former dental practice are a cause for concern and have not been properly addressed ,and should be .
And this, for the serious nature of these details,as reported by a concerned journalist working for the Tribune. Here, the matter is not about an overcharge or a dentist padding his bill as much as possible ,but real and dire actions that put his patients at grave physical risk .
Not long ago, I visited Dr. Frank’s office and had I known of his past dealings with his former patients in his former practice, I wouldn’t have taken him up on his seemingly generous offers.
Not only was my experience a waste of money ,but also an entire day’s worth of wasted time.The man was hardly truthful in anything he said, and in fact ,I can’t remember one thing he said that I could regard as being truthful .Especially the condition of certain molars , about which,I was hoping to get an accurate evaluation.
Got nothing but a clown’s performance .
Everything he and his office staff presented me with was nothing but a bunch of clever lies and the usual game playing you encounter in most other dental practices in this Medford Ashland area.
He tried to cover the patent lies he told me with a great deal of clownishness ;I guess to distract me from figuring out what a cheap and hustling dental office I had stepped into. I’m leaving a good deal out ,so as to focus attention on the unsettling nature of Dr. Frank’s former activities.
But, based on my own personal experiences with Frank and his office staff ,I’m inclined to believe just about everything presented in Carol Bradley’s well written reportage. I only wish that KMED 1440 AM. on your radio dial ,would show some greater regard for the well-being of its listenership in the Medford- Ashland area.
Patients, employees lead attack on dentist
Tribune Staff Writer
| Three years ago, Brady Frank’s future was as bright as a new set of porcelain veneers.Freshly graduated from Marquette University’s School of Dentistry, the Wisconsin native was preparing to move to Montana to buy out an established practice. An avid fisherman, he looked forward to making his home a short drive from some of the world’s best fishing holes.Today, the dream has soured. Frank is up to hiseyeteeth in legal woes.The Montana Board of Dentistry is reviewing complaints against the 29-year-old dentist. Worst-case scenario, he could lose his license to practice.Meanwhile, two former employees are suing Frank on grounds that he treated patients so recklessly he caused the workers to suffer emotional distress.Frank is fighting the complaints, both at the Board of Dentistry and in court, where legal documents responding to the suit counter the former employees’ accusations.”We deny all of the allegations on every level and believe they’ll prove to be completely and totally false,” his lawyer, TomMarra, said.The problems are hardly what Frank expected when he moved to Montana in the summer of 2001. He had traveled to the state eight times to go fishing before deciding to relocate here for good.”Everyone’s so nice here in Montana,” he commented in an interview shortly after his arrival.The turn of events is also unsettling for Dr. TomWolgamot, the dentist who recruited Frank to buy out his practice. Last January,Wolgamot severed his ties with Frank. The veteran dentist moved out of his long-time office on the city’s south side and now practices with Dr. SheldonIvers instead.Wolgamot did not return phone messages requesting comment. On the advice of his attorney, Frank isn’t talking, either.Elizabeth Best, the attorney for Frank’s two former employees, said “I think people have a right to know that this is a concern and they should be asking questions.”Until it decides whether to move forward with a hearing, the 10-member Board of Dentistry won’t acknowledge an investigation is in the works. In a brief conversation, Frank confirmed that the matter is scheduled to come before the panel at its quarterly meeting in Helena today.Ivers is a member of the board but he has recused himself in this case and declined to comment.Patients contactedOne disgruntled former patient told the Tribune she was contacted in April by a state investigator who wanted to hear her story of how Frank filled 10 cavities in her teeth incorrectly.“The fillings felt like they were coming apart,” said Kelly Rafferty, 27, a Great Falls native who up until that point had never had a cavity.She told the investigator that Wolgamot, her family’s long-time dentist, wound up redoing the fillings. The fillings had been done so improperly that some of her teeth had continued to decay, Rafferty said that Wolgamot told her.
Pam Petrini, a longtime dental assistant to Wolgamot, provided the Tribune a copy of a complaint she filed with the board alleging that, among other things, she and other staff witnessed Frank convincing patients who had already been anesthetized for one crown to undergo another “when in truth neither (tooth) require(d) crowning.” Frank deliberately ignored areas of decay “only to focus on preparing unnecessary crowns on other teeth,” Petrini wrote in her complaint. She also alleged that Frank “literally fried” patients’ teeth by using a handpiece at too high a speed. Patients wound up requiring root canals as a result, Petrini wrote. Turnover was rampant in Frank’s office, Petrini wrote the board – she said more than 22 staffers came and went in two and a half years. Frank’s attorney declined to comment on the state investigation on grounds that proceedings are supposed to be confidential. Montana’s process Depending on its investigations and the severity of findings, the state dentistry board may choose a range of actions against dentists, from a letter of reprimand to placing them on probation to suspending or revoking their licenses. Of the 400 dentists practicing in Montana, one had his license suspended by the board and another was put on probation in fiscal 2003, according to compliance specialist LaVelle Potter. Twenty-nine complaints were filed with the board that year. In fiscal 2004, which ended July 1, the board received 44 complaints. One dentist was given a public censure, placed on probation and had the scope of his practice restricted. Two denturists were censured publicly, fined $1,000 and ordered to stop calling themselves doctors. ‘Damage and injury’ The two former employees suing Frank are Leann Garrick, who worked as his dental assistant from September 2002 to November 2003, and Patti Hopkins, who served as Frank’s office manager from March 2002 until June 2003. In a civil lawsuit filed last November in district court, Garrick and Hopkins claim that Frank used “unnecessary surgical procedures,” “caused patients damage and injury” and violated Occupational Safety and Health Administration standards. As an example, they allege that Frank performed a crown preparation on a patient that, because of his negligence, turned into a root canal and then resulted in the tooth being pulled. Even then, they claim, Frank left a tip of a root in the patient’s jaw. “He instructed Garrick to ‘throw away’ the X-rays showing beginning treatment and middle root canal treatment. Garrick refused,” the lawsuit states. In another case, Garrick and Hopkins claim that, instead of anesthesia, Frank mistakenly injected a solution containing household bleach into the jaw of a 22-year-old patient. Frank deliberately misled the woman about what had occurred, telling her anesthesia had caused a “mere” hematoma, a tumorlike collection of blood outside of a blood vessel, in her jaw, the lawsuit alleges. Earlier, while performing a root canal on the same patient, the suit claims, Frank left a broken file in one root, causing the patient to undergo surgery. Frank denies all of the allegations. Hopkins claims she confronted Frank after learning of the injection of bleach incident in June 2003 and, in a matter of days, was fired from her job. Garrick claims she was locked out of the office five months later after she stayed away from work for a few days to try to cope with the stress of working for Frank. Dentist’s response In documents filed as a response to the lawsuit, Frank says the solution cited by the former employees contained only 4 to 6 percent bleach and was stored in carpules similar to vessels containing anesthesia because that had been Dr. Wolgamot’s custom. Small containers called carpules containing bleach were marked with a bright pink marker. The employee assigned to fill the carpules was Garrick, who later worried “that she may have improperly loaded carpules” before the incident occurred, according to Frank. Best, Garrick’s attorney, said she will argue that Frank was so busy in the office that he picked up the wrong carpule and that office employees were too busy to monitor his actions. Under questioning, Hopkins admitted she never saw anyone inject bleach into a patient’s jaw. She said she found out six months after the fact that something unusual had happened because “all of a sudden, Dr. Frank was not going to charge the patient.” As for alleged OSHA violations, Frank’s side argues that there were only a handful, they were unrelated to dental work, and they stemmed from conditions already in place when Frank bought the building from Wolgamot. Among the violations noted were a lack of protected electrical outlets over sinks, a lack of ventilation in the dental labs and exposed electrical wires. Safety officials gave the office a clean bill of health in September 2002, according to court documents. ‘Laid off, not fired’ Frank counters that Hopkins wasn’t fired — she was laid off on the recommendation of Mercer Advisors, a California-based business and financial advisory firm Frank brought in to help streamline office costs. Mercer recommended eliminating two front office positions and bringing in Dr. Frank’s bride, Londa, to help out. Hopkins “just happened to be one of the positions eliminated” as part of a reduction in force, according to court documents. Additional staff reductions ensued throughout 2003. As for Garrick, Frank’s side says she walked away from her job on Nov. 26, 2003, and failed to return. Nov. 26 happened to be the day that plaintiffs served Frank with “their million-dollar complaint,” according to court documents. Frank was concerned that Garrick and Hopkins may have violated federal patient privacy laws and that “dental supplies (were) mysteriously diminishing,” and that’s why the office locks were changed. That wouldn’t have stopped Garrick from entering the office during regular hours, according to Frank’s response. Whether Garrick and Hopkins have standing to sue for damages as a result of observing or hearing about alleged injuries caused to patients — or whether they suffered the legal definition of emotional distress — is a matter of debate. Third-party manager Complicating the lawsuit is the fact that Frank is using an outside company, Billings-based Better Business Systems, to run his office. Better Business Systems is also a defendant in the suit. Hopkins said she never submitted any written complaints or grievances to BBS, but spoke to company officials regularly about her concerns. After she lost her job, Hopkins said, she contacted Better Business Systems’ director of operations, Don Reile, to protest her dismissal. Contacted this week, Reile said only, “It’s kind of a nasty situation and I’m not going to make a comment.” Former Tribune Enterprise Editor Carol Bradley can be reached by E-Mail. |
Ashland Oregon Dentists – Premier Care Dental
Dr. Brady Frank is one of the areas worst dentists ,in fact it’s amazing that this phony baloney ,criminal minded dentist is still out on the loose doing in all the gullible consumers of Medford dentistry. This jerk has a long and sordid past involving big time malpractice, leading to his loss of license to practice dentistry. As an indication of just how corrupt and incompetent the Board of Dentistry is ,not to mention the dental business in general, they allow this hustler to continue the major frauds he’s been practicing for decades on those least able to afford it.
Welcome to Dentist Ashland Oregon and the home of Premier Dental Care and Ashland dentist Dr Brady Frank DDS. As a practice, we are true believers that preventative care and education are the keys to optimal dental health. We strive to provide “dental health care” vs. “disease care”. That’s why we focus on thorough exams – checking the overall health of your teeth and gums, performing oral cancer exams, and taking x-rays when necessary. We also promote routine cleanings & flossing before and after treatment,
The above ad. is at first glance, what you typically find on the mast-head of all heavily advertised dental practices ;hoping to attract customers, more by what they leave out ,than what they put into their ads.
What they leave out is more important ,if you’re truly looking for a competent ,honest dentist with enough integrity not to cheat or swindle you.And in all candidness ,this type of dentist is hard to find.
What they don’t care to explain, is why would such a practice, concerned about preventive care and education ,and routine flossings, be making money hand over fist by talking patients into having their teeth yanked out and replaced by expensive implants averaging about 4-5 thousand dollars each ; and this, when all the associated costs are added in ….costs they quite often fail to mention.
What tell-tale sign indicates the huge profits this gang of jokers is pulling in and drawing down?
Well for openers , Premier Dental in Ashland ,presided over by a clever dental service promoter and landlord Brady Frank ,who is the most heavily advertised dental operation in the Medford Ashland corridor.
And advertising costs big bucks . But as the vultures in the ad. agencies , working the mass marketing scam will have you believe is that :”Advertising doesn’t cost ,it pays!”
And guess who does the paying;you do, the dental consumer!
I mean , other dental hustlers in the area such as Dr. Erik M. Rollem, and Dr. John Linstrom are both heavy users of the weekly circular mailing racket, such as Val-Pak or the glossy concentrated solution of false superlatives :the Medford Sneak Preview . A circulating ad. paper, whose pages contain so much gloss ,you can’t use it to start your fireplace ;and I wouldn’t wrap fish in it.
And this doesn’t take into account the heavy-duty advertising presence these two characters enjoy , in every phone book anyone would ever hope to receive. I mean the full-page ads in these useless phone books have to cost some money,.But Linstrom and Rollem are true believers in the scam art of drawing suckers in, to receive low-cost dental exams or whitening procedures ;and for the privilege of being brow beaten into agreeing to pay for unneeded dental services. Both of these two gentlemen are high pressure salesmen ;and are both but a sneeze away, from losing their licenses to practice dentistry.
And yes, I’ve been financially cheated by both of these clever loons.
But what this speaks to, is the logical assumption that a truly good dentist;one who uses high quality materials and is competent and friendly and charges fairly for his services doesn’t have to advertise at all. His practice grows by word of mouth.
What Drs. Linstrom and Rollem want, is not to do dentistry for the people of this area but to Do the people who live in Medford and Ashland.
All dentists use the internet and advertise heavily there because they know where to find their future earnings .
But Dr. Frank doesn’t have the need or the time to take out ads in the usual written formats all the other nickel and dimes use to snare a poor no insurance slub desperate for a cleaning or toothache medication.
Brady boy skips all the hyped up written stuff in favor of the big time airwaves.
If people are naive enough to believe what they read in print ,then what they hear on the radio or on television is assumed to be gospel truth. And that’s exactly what Dr. Frank is looking for , as many gullible ,easy to fool no insurance types looking for a bargain.
They all soon learn that bargains in dentistry are not easily found.
One of the features found in most of these heavily advertised dental practices is the shared services of their dental assistant staff of clever hustlers .
The same assistant working for the incompetent and sleazy Dr. Erik M. Rollem will find herself working for Dr. Matt Gebhardt or another Ashland trickster : Dr. Jared R. Anderson……
I wouldn’t believe or trust these gentlemen anymore than I can pitch them from the mound to the catcher’s mit.
In my dealings with Matt and Jared ,I’ve found them to be both untrustworthy and their word to me is not worth the paper it’s printed on.
And all these office staff babes earn their pay on the profit-sharing schedule . Which means they will cunningly set you up for whatever dental procedures bring in the most money to the practice.
DEAR READER: Do good Dentists need to engage in mass marketing ,saturate the airwaves promotions to attract patients? The answer is NO!
Only the bad ones have that need IS DR. BRADY FRANK A GOOD DENTIST?
Someone you can trust?
read what follows.
Patients, employees lead attack on dentist Tribune Staff Writer |
| Three years ago, Brady Frank’s future was as bright as a new set of porcelain veneers.Freshly graduated from Marquette University’s School of Dentistry, the Wisconsin native was preparing to move to Montana to buy out an established practice. An avid fisherman, he looked forward to making his home a short drive from some of the world’s best fishing holes.Today, the dream has soured. Frank is up to hiseyeteeth in legal woes.The Montana Board of Dentistry is reviewing complaints against the 29-year-old dentist. Worst-case scenario, he could lose his license to practice.Meanwhile, two former employees are suing Frank on grounds that he treated patients so recklessly he caused the workers to suffer emotional distress.Frank is fighting the complaints, both at the Board of Dentistry and in court, where legal documents responding to the suit counter the former employees’ accusations.”We deny all of the allegations on every level and believe they’ll prove to be completely andtotally false,” his lawyer, TomMarra, said.The problems are hardly what Frank expected when he moved to Montana in the summer of 2001. He had traveled to the state eight times to go fishing before deciding to relocate here for good.”Everyone’s so nice here in Montana,” he commented in an interview shortly after his arrival.The turn of events is also unsettling for Dr. TomWolgamot, the dentist who recruited Frank to buy out his practice. Last January,Wolgamot severed his ties with Frank. The veteran dentist moved out of his long-time office on the city’s south side and now practices with Dr. SheldonIvers instead.Wolgamot did not return phone messages requesting comment. On the advice of his attorney, Frank isn’t talking, either.Elizabeth Best, the attorney for Frank’s two former employees, said “I think people have a right to know that this is a concern and they should be asking questions.”Until it decides whether to move forward with a hearing, the 10-member Board of Dentistry won’t acknowledge an investigation is in the works. In a brief conversation, Frank confirmed that the matter is scheduled to come before the panel at its quarterly meeting in Helena today.
Ivers is a member of the board but he has recused himself in this case and declined to comment. Patients contacted One disgruntled former patient told the Tribune she was contacted in April by a state investigator who wanted to hear her story of how Frank filled 10 cavities in her teeth incorrectly. “The fillings felt like they were coming apart,” said Kelly Rafferty, 27, a Great Falls native who up until that point had never had a cavity. She told the investigator that Wolgamot, her family’s long-time dentist, wound up redoing the fillings. The fillings had been done so improperly that some of her teeth had continued to decay, Rafferty said that Wolgamot told her. Pam Petrini, a longtime dental assistant to Wolgamot, provided the Tribune a copy of a complaint she filed with the board alleging that, among other things, she and other staff witnessed Frank convincing patients who had already been anesthetized for one crown to undergo another “when in truth neither (tooth) require(d) crowning.” Frank deliberately ignored areas of decay “only to focus on preparing unnecessary crowns on other teeth,” Petrini wrote in her complaint. She also alleged that Frank “literally fried” patients’ teeth by using a handpiece at too high a speed. Patients wound up requiring root canals as a result, Petrini wrote. Turnover was rampant in Frank’s office, Petrini wrote the board – she said more than 22 staffers came and went in two and a half years. Frank’s attorney declined to comment on the state investigation on grounds that proceedings are supposed to be confidential. Montana’s process Depending on its investigations and the severity of findings, the state dentistry board may choose a range of actions against dentists, from a letter of reprimand to placing them on probation to suspending or revoking their licenses. Of the 400 dentists practicing in Montana, one had his license suspended by the board and another was put on probation in fiscal 2003, according to compliance specialist LaVelle Potter. Twenty-nine complaints were filed with the board that year. In fiscal 2004, which ended July 1, the board received 44 complaints. One dentist was given a public censure, placed on probation and had the scope of his practice restricted. Two denturists were censured publicly, fined $1,000 and ordered to stop calling themselves doctors. ‘Damage and injury’ The two former employees suing Frank are Leann Garrick, who worked as his dental assistant from September 2002 to November 2003, and Patti Hopkins, who served as Frank’s office manager from March 2002 until June 2003. In a civil lawsuit filed last November in district court, Garrick and Hopkins claim that Frank used “unnecessary surgical procedures,” “caused patients damage and injury” and violated Occupational Safety and Health Administration standards. As an example, they allege that Frank performed a crown preparation on a patient that, because of his negligence, turned into a root canal and then resulted in the tooth being pulled. Even then, they claim, Frank left a tip of a root in the patient’s jaw. “He instructed Garrick to ‘throw away’ the X-rays showing beginning treatment and middle root canal treatment. Garrick refused,” the lawsuit states. In another case, Garrick and Hopkins claim that, instead of anesthesia, Frank mistakenly injected a solution containing household bleach into the jaw of a 22-year-old patient. Frank deliberately misled the woman about what had occurred, telling her anesthesia had caused a “mere” hematoma, a tumorlike collection of blood outside of a blood vessel, in her jaw, the lawsuit alleges. Earlier, while performing a root canal on the same patient, the suit claims, Frank left a broken file in one root, causing the patient to undergo surgery. Frank denies all of the allegations. Hopkins claims she confronted Frank after learning of the injection of bleach incident in June 2003 and, in a matter of days, was fired from her job. Garrick claims she was locked out of the office five months later after she stayed away from work for a few days to try to cope with the stress of working for Frank. Dentist’s response In documents filed as a response to the lawsuit, Frank says the solution cited by the former employees contained only 4 to 6 percent bleach and was stored in carpules similar to vessels containing anesthesia because that had been Dr. Wolgamot’s custom. Small containers called carpules containing bleach were marked with a bright pink marker. The employee assigned to fill the carpules was Garrick, who later worried “that she may have improperly loaded carpules” before the incident occurred, according to Frank. Best, Garrick’s attorney, said she will argue that Frank was so busy in the office that he picked up the wrong carpule and that office employees were too busy to monitor his actions. Under questioning, Hopkins admitted she never saw anyone inject bleach into a patient’s jaw. She said she found out six months after the fact that something unusual had happened because “all of a sudden, Dr. Frank was not going to charge the patient.” As for alleged OSHA violations, Frank’s side argues that there were only a handful, they were unrelated to dental work, and they stemmed from conditions already in place when Frank bought the building from Wolgamot. Among the violations noted were a lack of protected electrical outlets over sinks, a lack of ventilation in the dental labs and exposed electrical wires. Safety officials gave the office a clean bill of health in September 2002, according to court documents. ‘Laid off, not fired’ Frank counters that Hopkins wasn’t fired — she was laid off on the recommendation of Mercer Advisors, a California-based business and financial advisory firm Frank brought in to help streamline office costs. Mercer recommended eliminating two front office positions and bringing in Dr. Frank’s bride, Londa, to help out. Hopkins “just happened to be one of the positions eliminated” as part of a reduction in force, according to court documents. Additional staff reductions ensued throughout 2003. As for Garrick, Frank’s side says she walked away from her job on Nov. 26, 2003, and failed to return. Nov. 26 happened to be the day that plaintiffs served Frank with “their million-dollar complaint,” according to court documents. Frank was concerned that Garrick and Hopkins may have violated federal patient privacy laws and that “dental supplies (were) mysteriously diminishing,” and that’s why the office locks were changed. That wouldn’t have stopped Garrick from entering the office during regular hours, according to Frank’s response. Whether Garrick and Hopkins have standing to sue for damages as a result of observing or hearing about alleged injuries caused to patients — or whether they suffered the legal definition of emotional distress — is a matter of debate. Third-party manager Complicating the lawsuit is the fact that Frank is using an outside company, Billings-based Better Business Systems, to run his office. Better Business Systems is also a defendant in the suit. Hopkins said she never submitted any written complaints or grievances to BBS, but spoke to company officials regularly about her concerns. After she lost her job, Hopkins said, she contacted Better Business Systems’ director of operations, Don Reile, to protest her dismissal. Contacted this week, Reile said only, “It’s kind of a nasty situation and I’m not going to make a comment.” Former Tribune Enterprise Editor Carol Bradley can be reached by E-Mail. But Dr. Brady Frank is much more than a cheap, low down incompetent dental hustler and scam artist, he also runs an institute to teach other dentists the fine art of dental implant technology. Now ,get a feel for his expertise. Brady Frank DDS Lawsuit: How to Practice ProfitabilityPractice Profitability…Isn’t it time to create your practice more productive? Prepared to make your day-to-day more satisfying? In only 2 days, I will teach you how! It will not be easy, but it’ll be extremely rewarding.My name is Dr. Brady Frank and I’m a dentist, training owner and innovator in the dental industry. I not merely created the Osteoconverter I also produced the 2-day Efficient Implant Placement & Restoration for the GP mini-residency class. After my 2-day course is completed by clinicians they like a typical income increase of 26% during the 12 months after taking the course. The 2-day tiny residency can be an affordable investment in your self and your practice with real return!
And guess who will serve as the main prop in his classroom instruction. The guinea pigs will come from the gullible public ,thinking they are getting a bargain . Is it really worth the 10% discount this vultures wants to deduct from the cost of your implant when you’re literally putting your life in this no good bastard’s hands? By agreeing to be this conniving incompetent son of a bitch’s live dummy you are allowing him to make 9 times the amount for the implant that he otherwise would earn. He not only collects from you but also the heavy fees he charges from his students. And despite assurances to the contrary ,the students do most of the work. Such a deal! Think about all this the next time you hear that grade B radio actor reminding you of his name, and telling you how much he enjoyed having his teeth whitened at Premier Dental. There’s no limit to what a lousy,cheating Medford-Ashland dentist will do ,to rob you blind. ..Do you every wonder why the Medford-Ashland corridor has so many lying,cheating scumbag dentists? The reason is simple: they gravitate to this area because they know ,there’s very little oversight provided to their criminal dentistry. Keep that in mind ,every time you hear that scumbag pricky sounding radio promoter telling you how great the drooling hyenas at Premier Dental treated him and made him feel so comfortable . BULL CRAP! you lying piece of excrement: Brady is just another cheap lying dental hustler and all his staff have the moral integrity of lamp-post street walkers. |
Unless it’s an emergency , the dental exam and the evaluation that comes with it , is the main reason to see a dentist. If you’re in pain and having a bad experience ,you’re just happy to get some relief. And then later comes the all important exam and evaluation of your overall dental health.
And this is the best reason not to fall for any of the glib and glitzy ads you run into in the phone book or in any of the many mail circulars you find stuffed in the mailbox.
In other words , you should try to find a good dentist from the recommendations and referrals by close friends and relatives ,rather than to trust a mass marketing clown, you don’t know and can’t trust.
The problem starts with the ads themselves, which are designed to simply entice you to call them and to take advantage of some cheap special they offer.
If you are having serious problems ,the offer for a free or a low cost exam and x-rays is especially enticing ,but don’t fall for it. These dentists are slick and they know what they’re doing ;and believe me ,it’s not for your benefit ,but only for their own greedy bottom line. Nothing they do or say is for your benefit.
John R. Linstrom DDS. and another character who flies by the name of Dr. Erik M. Rollem are probably the most advertised dentists in the MedfordAshland corridor.
I wouldn’t trust either one of these two gentlemen, as far as I could pitch them on a baseball field. Whatever they offer in the way of a low-cost cleaning or for a “teeth whitening special “is simply designed to attract those with no dental insurance and who more than likely have neglected their teeth.
This gives them a chance to get acquainted with you and to figure out how far to go with you and how much they think you’ would be willing to pay for their services.
Keep in mind that a dentist can charge you whatever he feels like and he can change his fees on a daily basis.
I’ve had some unpleasant experiences with both of these two birds and I know first hand how they take advantage of someone when they are in pain.
If you don’t go along with their treatment plan ,which means you can’t afford their extortionist fees ,then they just shove you out the door . In pain or not ,it means nothing to these slick and slimy vultures. They simply refuse to treat you ,even in the least bit . If they can’t get the big bucks from out of you ,then they don’t want to deal with you.
In other words ,they won’t do a cheap filling and waste their time on you.
But these two characters are far from being the only ones to engage in this type of
game playing;no,not at all.
But they just happen to be the most visible ,and based on my own personal experiences and on those who have written me about these two gentlemen ,they appear to be the most likely you will run into, if you’re not totally careful.
And there are others who spend a great deal of money advertising on the radio and television offering free exams and x-rays , cheap low-cost cleaning and cheap tooth whitening [less than the price to fill a cavity] as the ad goes.
But how much is the fee for the cavity when the dentist can charge whatever the hell he feels like charging you.??
And what is the cost of doing your own whitening at home? He won’t tell you ,will he.
Again,this is why you need to find an ethical dentist before you really need one.
But most will not think of this until they are in pain and without dental insurance ,jokers like the above characters will fleece you blind.
And there’s nothing you can do about it.
This is why this review is so vitally important; and I would encourage you to make copies and give them to anyone you think might be vulnerable to any of these low cost ads which are as phony and as misleading as you can get.
Many of the elderly, disabled ,and those without computer access and cannot read dental reviews on line ,need to read this ,so they will not be fooled.
Some of these mass marketeers are simply transplant specialists and they are so eager to see you ,they will offer you a totally free exam and consultation.
As far as these jackasses are concerned, every tooth in your mouth is loose and about to fall out ;so hurry up and let them start yanking them all out, so the implant process can begin ;costing you tens of thousand of dollars. And making them very happy indeed.
With some of these dentists ,every tooth needs a crown and not a simple filling , every crown needs to be replaced with an implant; every crooked tooth needs a bridge and so on;and even then they cheat you ,by doing lousy work ,and using cheap materials on you!
Do not trust the phony reviews you read on sites like YELP or DEX knows . yeah right! DEX knows B.S.!
Yelp and Dex are big businesses promoting business ,as all businesses do;that’s why they give you misleading info on a dentist or any professional service or business. They may allow a soft critique of a business or doctor but then ,move quickly to remove it Don’t trust them either. All they want is for any and all businesses to advertise or take out ads with them ,and on their websites.
Find a dentist close to where you live and who has a clean professional office and not like the filthy disgusting practice DR.Erik M. Rollem, the rinky dinky gnome with dirty fingernails works out of. Explain to him that you want a very thorough exam and you are willing to pay his price ,provided he can offer you at least 1-2 options for the treament needed. And this ,if at all possible.
All dentists must be required by law ,to present a customer with more than one option for his dental treatment ;or if not, explain in detail why not!
Of course this will never happen ,because of the fear it will cause Dentists to flee the area. The thinking is that even bad dentists are better than NO dentists!
No one can tell you which dentist to visit;all I can do, is to warn you what to expect if you are taken in by the glitzy mass marketing types who you see in VAL PAK or in “Medford’s Sneak Preview” of false superlatives ,whose pages are not fit to wrap fish in..
GOOD LUCK my dear readers!
NEW PATIENT SPECIAL OFFERS!
FREE WHITENING—-or
Whenever you come across an ad.in any paper or mass postal mailer ,resembling the above ,you can be certain that it’s an attempt to present you with a modified version of the old bait and switch scam. Only this time , a reformulated scheme for the dental uninsured segment of the population.
And that’s all it is.. No dentist anywhere ,has the right to trick you or to cheat you ; and the best way to protect yourself from the snares of this area’s many unscrupulous dentists is to carefully read all the ads. that circulate in papers such as Medford’s Sneak Preview. And another big time advertising hustler is the familiar blue envelope you get delivered at your doorstep called VAL PAK.
Once you learn how to make sense of the misleading garbage
they publish , it’s almost humorous how devious these scumbags can truly be.
Humorous ,until you realize the amount of disappointment ,pain and suffering they unduly cause the public ;to all those too gullible and too trusting ; and who think they’re getting a good deal ,something of value in the terribly misleading advertising that creeps into their mailboxes or they happen to hear on radio or television.
Yes, there are still large numbers of people living in the Medford- Ashland corridor who stupidly believe that a dentist who they know nothing about ,can nonetheless be trusted.
This foolishness has caused undue distress and discomfort ,not to mention the huge amount of money ,wasted on these clever and crafty vultures.
Dr. John R. Linstrom has been having something of a field day , taking advantage of the trusting nature of this area’s citizens in need of dental services.
I’ve had a few personal experiences with this guy and I can tell you they haven’t been very pleasant.
John R. Linstrom will design a treatment plan for you that better represents his overly active imagination than anything remotely resembling reality. The greater his imagination in his prescribed treatment for you , the greater amount of money he can imagine getting from out of you.
You can’t even rely on this joker to put anything in writing . Unless, you first agree to the terms of his imagined and costly treatment plan he has in mind just for you.
Based on reviews from some of his other victims ,this character treats everyone the same ;he only sees in those who respond to his fraudulent ads. as a good place to fish for any in desperate need of dental services ;and so ,are willing to believe his clever and crafty song and dance routine he puts over their trusting souls. DONT FALL FOR IT!
John R. Linstrom strikes again. This time ,the advertising agencies may have clued him to include some fine print.
Right where you can’t miss it ,John states that he was voted among MEDFORD’S FAVORITE DENTISTS 2014 and this in big caps ..
I can’t help laughing at this B.S.
I can’t help wondering ,who the hell would vote for this double-dealing joker ? Someone who has received endless numbers of complaints over the years ;”AMONG MEDFORD’S FAVORITE? what a joke!
Who voted for him… all the sales staff in the advertising departments of VAL PAK or Medford’s Sneak Preview concentrated solution of false superlatives?…and/or those in ..all the phone books you could ever possibly want or need?
Based on the number of ads this clever dentist pays for , it’s reasonable to see where and who actually voted for him as being among the most favorite. Or whatever B.S they want to make him out to be.
It’s the high commissioned sales staff who appreciate the business.If you couldn’t guess it.
So ,let’s see John’s latest scam. FREE WHITENING in real big letters .That’s the bait ,and here’s the switch or a modified version : new patients only .Whitening after exam ,x-rays, cleaning AND TREATMENT! expires 5/31/14
So to get your free whitening john makes you jump through the hoops. This bastard doesn’t give anything away.
The key word is treatment ;[treatment] according to John could be many thousands of dollars..,but you will never know in advance unless you agree to the x-rays and exam and cleaning AND the treatment.
So ,if you see him for the vulture he is and you back out of the TREATMENT,well there goes your supposedly free whitening See,what a clever SOB this jerk really is?
OR ,you can have his exam,x-ray and cleaning for 129.00 $ and pay big bucks for the whitening job on your own.. Reads:”Cannot be combined with any other offer.”What a lying misleading bastard.
The bottom line here is this: Linstrom lies through his teeth ;others learn about it after they have spent money wasted on treatment they didn’t need or were overcharged or were poorly treated or had poor outcomes to their dental work.
So, Why not just avoid this clever joker. You are under no obligation to allow any dentist to swindle you. ALL MASS MARKETING DENTAL ADS. ARE MISLEADING AND FALSE!In print or on the media.
The mass marketing techniques used by some of our local dentists and which are quite common throughout the country ,should be a cause for alarm among the consumers of dental services.
These dentists , who seem to have no concern for what this is doing to the people of this area ,speaks to their incredible callousness they have and feel for the general public.
Dentists who are the most involved in this scheme to exploit and to take advantage of the public’s gullibility are well-known ,but seem to enjoy some sense of immunity from whatever criticism they may receive.
The problem lies in the inability for many,to see the mass marketing ads these dentists pay for and publish ,for the misleading bait and switch scams they truly are.
Dentist Erik M. Rollem is one of the truly clever in the fine art of publishing misleading ads ,many wind up in the Val Pak mailer and the sneak preview glossy circular of false superlatives.
Dentist John R. Linstrom is another one who has created a false persona of himself , and sadly, it takes a victimized patient to see him for the glib ,clownish acting mass marketing specialist he truly is.
But will he provide you with the needed dental services you need and expect ,or will he just take your money and leave you totally stranded and in desperate need of finding a new dentist to clean the mess he’s left in your mouth?
Based on my own personal and regrettable experiences that I’ve sadly had with both Dentist Erik M. Rollem and Dentist John R. Linstrom ; coupled with numerous negative reviews outlining some real horror stories I’ve received ,I would venture to say that the best thing to do is to not fall for any of their slick ads.
Both of these two gentlemen ,engage in a clever modified bait and switch campaign ,offering cheap,free or low-cost exams ,x-rays and /or cleanings, combined together.
At first glance it seems that they afford an opportunity for someone without insurance to see a dentist and begin long needed treatment.
But few realize that there’s a difference between having an exam which benefits the dentist and which allows him to write up a long list of very expensive procedures ,including :crowns,bridges, and multiple implants ,and a dental evaluation with x-rays ,but that informs the patient of the treatment best suited to his or her situation. If a filling will do ,why recommend a crown, If a bridge is an option why push for an implant?
But that’s what unethical dentists do to increase their cash flow.The more they can convince you to choose the more expensive option the more money they make off of you .
The reason they publish ads both on the radio, T.V. and in print is to entice the non-insured ;given that insurance co.s routinely turn down the costlier options ,refusing to pay for them.
But someone paying cash,well ,he’s on his own and sadly he’s not one who can make the best decision.
In many cases a simple but more thorough exam will reveal simple solutions to resolve what appear to be complex ,and painful problems.
But these dentists with their slick ads ,enticing the non-insured to come in ,do not care to spend the necessary time it takes ,to give you a thorough analysis of your situation.Not one that could save you a great deal of money and grief.
When one of John Linstrom’s patients questions the doctor’s analysis and asks him to try and find a more affordable treatment plan ,he quickly finds himself as: persona non grata. And results in a letter informing him not to show up ever again at Linstrom’s office of high priced dental bait and switch.
Dr.Erik M. Rollem basically operates the same way ,except in his case , he preys on those in pain and unable to see through the clever presentations he makes ;and in fact, unable to even decide whether the x-rays Erik takes of your mouth are even legitimate; or doctored up[pardon the pun] . Yes. Rollem will do anything to increase his cash flow into his shoddily maintained ,filthy little office ,off of Riverside.Rollem switches the material he charges you for ,with cheaper less expensive stuff, and he gratefully pockets the added difference.
Now ,if one decides to not have any treatment started by Linstrom or Rollem or any of the other major marketers in the dental hustle game ,then you have gained nothing . Now ,you have to pay the added costs of finding a new dentist and since these vultures charge for transferring x-rays and for a new exam;which can cost hundreds of dollars . All you have accomplished is thrown away your money to these smart alecky dentists .
This is why I refer to this operation as a modified bait and switch . The bait is the cheap cleaning and exam ;the switch comes with the expensive but unneeded dental procedures.
The smartest thing is to simply avoid all mass marketing dentists ,no matter how sincere they sound on radio,or T.V . In many cases they are willing to pay the high costs of not only the ads but in hiring actors to push the scam onto an unsuspecting public.
Keep in mind that dental practices are basicaLLY A CASH FLOW BUSINESS AND ALL COSTS IN ADVERTISING ARE PASSED ON TO YOU THEIR BELOVED PATIENTS.
Never forget that a truly fair and good dentist doesn’t need to engage in mass marketing,since his practice grows by word of mouth and by his good reputation,and not by some fraudulent survey conducted by a slick mail circular dispensing with false superlatives.
The answer to all dental problems in the case of one of these clever hustlers is the IMPLANT!
Have a problem: the answer is IMPLANT!
Have a cavity ? The answer to that problem is: IMPLANT!
Need a crown? THe answer to that is: Let me do an implant on you buddy!
And so it goes,with the dental consumer being ripped off every day of the year these vultures are in business.
Dentists like Rollem and others have good working relationships with endos and perios who ARE MORE THAN HAPPY TO PARTICIPATE IN WHATEVER clever game of tricks ERIK M Rollem can think up.
The best thing to do ,is to find a dentist in the outlying areas and explain your situation to him before you need work done. If he’s honest he will talk to you and try to meet your concerns. This is easier said than done,since no one looks for a dentist until he really needs one.
And this is how money grubbing hyenas like Rollem and Linstrom as well as others, take advantage of the public with their slick but very misleading and phony ads! THey know ,you are either in pain or otherwise in real need of dental work and they happily sock it to you . What a great bunch of guys these lying bastards truly must be.
Dentists offering free or low-cost exams ,including X-Rays are not doing this for your benefit, but for their own.
All mass marketing dentists are simply looking for some fish to fry.
And the only way they can pull in the fishing net is to get some unsuspecting and trusting types to take the bait.
You can hear the mass marketers on the radio and some have appeared on T.V. A few have taken an entire block of radio airtime and feature their dental services in the clever format of a public information announcement.
The public is quick to offer their gratitude.
Don’t fall for it. All dentists are business people and cash flow is the essential ingredient in all they say and do;no matter how they present it to you.
Bottom feeders like Doctor Erik M. Rollem and his good bud Dr. John R. Linstrom have been playing the mass marketing trick for years and it must be working or why pay the costs in advertising .
And advertising is not cheap.. especially the costs involved in hiring a professional actor to deliver the misleading pitch to the gullible listeners of local talk radio.
Rollem and Linstrom offer low-cost dental services to those essentially with no insurance ;and these are the folks they especially want to get to know. These are the folks who probably have not seen a dentist in many years.
The problem arises in the treatment they get, after sitting in the dental chair.
The hustle begins, and that’s when the list of all the added unneeded, high-priced or over priced services are handed to the unhappy fish caught in the web of trickery ;only then does it come to light that these dentists are not his friends.
They are in fact nothing but two clever dentists ,taking advantage of the discomfort that the suckers sitting in their chairs are feeling ,or the confusion in their minds.
The problem compounds when the sucker realizes that the costs of the low-cost exam or cleaning they just paid for, is basically money down the drain ,because now they have to find another dentist and pay additional costs to be seen for treatment.
transferring x-rays to a new dentist may involve costs [it’s up to the dentist] And Rollem and Linstrom will charge you for anything and everything ;even for reading the old copy of popular mechanics sitting on the coffee table in the reception area ;if they could get away with it.
The general rule of thumb is simply that good dentists with any degree of integrity will have more patients than they can possibly see in one day or one week.
He just doesn’t have to advertise ,other than putting his name in the phonebook.
With John R. Linstrom and Erik M. Rollem ,their trick is to find a few confused souls who they can basically talk into having high-priced services such as dental whitening and crowns made of cheap low quality ,but very profitable ,for the scheming dentists.
All the while , making you think they are offering you value for your money.
THEY CLEARLY ARE NOT!
Are they the only ones who are taking advantage of the public ,probably not. BUT THESE TWO ADVERTISE EVERYWHERE AND YOU ARE BOUND TO SEE THEIR PHONY ADS.
This is why I’m posting this RED FLAG!!
The way Dr. Erik M. Rollem hopes to make the big profits he feels entitled to get, is by giving lousy and misleading and downright phony evaluations .And this is only the beginning of Erik’s bait and switch technique.
Assisting Erik along the way, is his highly clever and tricky staff of bosomy babes, who are there to confirm every lie and piece of double-talk Erik administers to all his confused customers. Customers ;but also patients in need of honest dental care. But Erik is more than happy to sell them on whatever unneeded dental procedure he thinks they will believe and go along with.
And this is to be expected when his highly trained staff of cheats and hustlers are on the profit-sharing pay schedule.
And if he can’t pull it off, or if he feels the risk of being accused of fraud is therefore not worth the effort ,he simply pawns off the confused victim in pain ,to another more highly skilled charlatan down the road.
Another tricky Dicky, who will not only confirm the need for whatever Erik prescribes ,but also more extensive procedures guaranteed to increase the swindler’s bottom line.
The bottom line here, is to find a dentist who has the integrity to give you an honest evaluation of your dental health and what you honestly need to have done.
In other words ,a dentist who is on your side ,and has an honest interest in your dental health and not only on his annual profit statement.
A word of warning and some advice ,if you should choose to accept it is to never find yourself in Dr. Erik M. Rollem’s dental office .
Another piece of advice is to NEVER under no circumstances find yourself in DDS. John R. Linstrom’s office for any reason.
Avoid these two jokers as if they were the plague.
In fact ,avoid all dentists who rely on any mass marketing scheme or ploy to push any dental service, no matter how inviting it may sound over the radio or in print.
JUST DONT FALL FOR IT!!
Remember that advertising on the media is never FREE!
And guess who will pay for the privilege of getting overcharged or ripped off? YOU WILL…
Remember that good dentists never have to advertise;they have all the customers they will ever need.
If the mass marketing jerks like Dr. John R. Linstrom and others were any good or were a benefit to anyone ,why would they even have to engage in mass marketing ads.?? Ask that question every time you read or hear of a dentist pushing free or low-cost anything on the radio or anywhere.
But for a few laughs ,keep an eye on DR. ERIK M. ROLLEM’S entrance on the boob tube. Yes ,that’s right , Rollem has taken out a few T.V. spots hoping to net a few gullible types ;enough to pay the cost of the ads.Well, it’s really funny ,Its pure theatre. ..Be on the look out for it.
The T.V. production is of such low quality ,apparently they gave Erik the big discounted price for desperate dentists only.
Look for dentists in the outlying rural areas and talk to them first before agreeing to anything. And this could help you find the right dentist.
John Linstrom is one dentist who in my opinion is a disgrace to modern dentistry ,stay away from that vulture. He’s every bit as bad as Rollem.
Here’s a sad review of Dr.Erik M. Rollem ,and how he treated one of his dental patients , back in Mar. of last year.
I mean this dentist is out of control. Sadly, this is very typical of the way Erik treats his paying patients and there’s no call for this. Erik is truly a dentist from HELL!
The sad truth is that someone like Erik can practice dentistry in this way speaks to how little anyone truly cares about the terrible way he deals with the public.
All I can do is advise you how he is, and warn you about how he treats his patients.
Warn others and advise them as well.
Ultimately what you decide to do is totally up to you and you have to make the decision. GOOD LUCK!!
Now here’s the terrible review..!!!The person icon indicates that the reviewer is an employee of SuperMedia LLC. SuperMedia operates and sells advertising on http://Superpages.com. The views expressed in reviews are the opinion of each respective reviewer and do not necessarily reflect the view of SuperMedia.
Mar 23, 2013
by anonymous Mar 23, 2013 business
Dr. Erik M Rollem 1234 N Riverside Avenue,
Medford, OR 97501
USA
Worst service ever! My husband had 3 fillings done one was kept giving him pain so i called and he was scheduled to come in 3 days later no right away 3 days later. And on that scheduled day the assistant called and had to reschedule cuz the doctor… (More) Worst service ever! My husband had 3 fillings done one was kept giving him pain so i called and he was scheduled to come in 3 days later no right away 3 days later. And on that scheduled day the assistant called and had to reschedule cuz the doctor was sick. Once we arrived to the new appointment the dr. Didnt even fix the tooth because he was too busy he sent him off for a new priscription. We went back the next day and were told that the filling didnt dry completely and was on another tooth. Well ny husband seemed to be in and out and now hes still is in pain. Im so pist off dont know who to complaint or what else to do. (Hide)
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Dr.Erik M. Rollem: “Creating Smiles for Life ” or Cheating
Suckers for Loot?
A few weeks ago I warned everyone about Erik’s latest scam operation ,trying to take advantage of the ordinary citizen of Medford and Ashland ,looking for dental services.
I also knew it wouldn’t be long before I would hear from one of Erik’s latest victims. And so I invite you to read a review from a gentleman named Isaiah who had a negative experience recently when he walked into the office of a dentist by the name of ERIK M. ROLLEM.
This was my WARNING !!
October 31, 2013 It seems Dr. Erik M. Rollem, desiring to increase foot traffic into his dental practice , located on 1234 N. Riverside Ave. Medford. is rolling out a new offer he calls: SMILE CARE.
He describes it as:” A New Innovative Dental Plan that Allows you To Get The Preventive Ca re You Deserve . “
And you get for $247.00 two cleanings and 3 exams WITH x-rays.. I had to laugh when this hustler says in his ad that you deserve preventive care. The only thing this vulture thinks you deserve to get is his huge bill for services rendered..
Now Read how Isaiah describes his experiences with a dentist I can only describe as being a LOUSY DENTIST!
Isaiah H.
speaks the truth!
Medford, OR
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12/9/2013
DONT GO HERE!!! This guy needs to be turned into the dental association and Better Business Bureau and lose his license.This place is just very unprofessional to start off ,One of Eric Rollems staff members told me “I Might have” periodontal disease…IN THE WAITING ROOM! She didn’t pull me aside in any ethical manner to tell me this,not to mention she used the words “you might have”.So later on, I obviously had to ask Erik Rollem if I had this disease or not and if he could,to please discretely notify me about these kind of health problems in person and not in the lobby.Should I really need to have this discussion with my dentist …NO…but here, I did.Erik rollem acts a little slow and comes off like he might be stupid or undereducated and it makes you think…am I really letting this guy work on my teeth?
After Erik rollem had confirmed I do have periodontal disease,One of his staff members sold me on the “SMILE CARE SCAM” as it would be part of a longtime solution to my problem.The “Smile Care Scam”consist of two cleanings and 3 exams WITH X-rays for 1 year for $247.00. I bought into the scam and went into get my teeth cleaned A.S.A.P.! The first cleaning ended up being a two part series where you come in and they get what they can and then two weeks later you come back and get the rest.On the second visit,after the dental assistant had already been in my mouth for 45 min and was almost finished up, she notified me that she is going to need to send me an additional bill for $187.00(you can get a tooth pulled for this much any where else) because she had to do a little bit of deep cleaning,Meaning she actually had to work for her pay that day and it had to come out of my wallet.I left calmly knowing that I had just been hustled.These people had all the X-rays and information they need to know before hand if any additional billing was required.Their should have been no surprise bill coming!This is known as fraud (DECEPTION) and it is illegal, not to mention a jailable offense.I called back very irate and actually got to talk to the piece of shit running this scam,I let him know I would not be returning and he could care less…as other reviews will point out he could care less about good business ethics as long as you buy into his scam, Eric M Rollem is all smiles!……
NOW ,I DON”T KNOW ISAIAH but I’m not one bit surprised by his experiences with Erik M. Rollem .While I won’t say he’s the worst of them all ;but he’s certainly one of the worst in this area.And in this regard he definitely shares the honors with another character you have to watch out for, who operates another equally deceptive dental practice called DDS. JOHN R. LINSTROM Dentistry with a Smile and MAY THE FLOSS BE WITH YOU!.. This dentist is not just another lousy dentist like Erik M. Rollem,no ,no way : John is an utter disgrace to modern dentistry . But he has been voted ,the runner up , for the best known dentist award for two years in a row! NOW WHAT MORE DO YOU NEED TO KNOW ABOUT THIS SCAM ARTIST?
As a rule of thumb and commonsense ,it’s good to understand that a good dentist doesn’t have to engage in mass marketing to get new patients. A good dentist has all the patients he needs and probably turns away customers. There are just so many hours in the day and just so many chairs in the office to fill . A good dentist , and it takes time to find one , never try or need to offer specials to get new blood to come in to see him.
Whether its Rollem or Linstrom or the clever implant specialist in Ashland; that spends hours on the radio and television and in mailing out adds.offering useless low price specials ;all this should tell you that their dental practice is so bad they have to spend huge amounts of cash for advertising.
And take a guess who will wind up paying the cost of the advertising…: the first 20 or 30 customers who walk through his doors. That’s who, meaning probably YOU!
Another thing to remember is that the receptionist and staff are there, not to help you, but to help Rollem and Linstrom get away with their clever scam operations and gimmickry. Don’t believe any receptionist working in ANY dental office . THEY KNOW NOTHING!
In reading Isaiah’s account you can almost sense the frustration he felt and the callous disregard of his person he was subjected to. Don’t let that be YOU.
What you need to do is tell others about LINSTROM and Erik M. Rollem and advise them accordingly.. That’s the only way..
Dr Erik M. Rollem is a dentist trying to make easy money in a market saturated by hundreds of other equally inclined professionals. Unfortunately dentists are not that much inclined to compete with each other . If they did, then their fees for services would be less than enough to pay the rent ;not only on their offices ,but on their homes ,cars , country club membership and so on.
The bad dentists in the area;jokers like Rollem, Gebhardt, and of course :the prince of popularity,the one and only Dr. John R. Linstrom ;and did you know that Dr. Linstrom was voted most well-known and most well like Dentist ,two years in a row?
What they fail to let you know is that John Linstrom and Erik Rollem are the most popular among the advertising agencies, both of these two money-grubbing vultures use to put over their clever and misinformed mass marketing schemes ,designed to trick the public.
What the general public needs to know and should consider, is that a good dentist doesn’t have to spend the cost of advertising to find customers.
A good dentist relies on word of mouth or referrals from satisfied patients. An honest and able dentist has no need to engage in mass marketing scams, you hear on the radio or receive in your mailbox or get to look at in the yellow pages.
Rollem and Linstrom and the guy on the radio every hour engage in a lot of flim flam artistry ,and with the help of their assistants ;all of whom ,are in profit-sharing operations that increase their pay in proportion to how well they convince the sucker in the dental chair to agree for over priced services.
I can tell you for sure that Erik M. Rollem is a lousy dentist who practices so many clever scams ,all in the time it takes for him to deliver his famous $29.00 exam and x-ray scam.
What you are in effect doing is paying this bum $29.00 for the opportunity to experience Erik’s clever and phony exam and his many pitches to buy one of his teeth whitening products . And he introduces the pitch with his famous line: ” Are you happy with your smile ” Or ” Are you happy with the color of your teeth?”
I’ve received letters from former patients that the fillings he uses or cheap crowns he puts in your mouth do not match the rest of the teeth. !
Is Erik concerned about all your teeth having a different color ? Is he concerned about your smile now?
Answer the question yourself!
But Erik and John Linstrom are not one man shows;they rely on their gifted and talented office staff. Remember the profit-sharing motive these babes work under.
whether it’s the phony lying office receptionist ,who you should never trust or believe under any set of circumstances or the assistants ,their job is to support the dentist in his attempts to cheat you.
Time for the PUBLIC to take out the profit from the profit-sharing swindlers operating out of the offices of Erik M. Rollem and Dr. John R. Linstrom’s offices . And Dr. Gebhardt is also in on it! Watch out for that vulture as well!
It seems Dr. Erik M. Rollem, desiring to increase foot traffic into his dental practice , located on 1234 N. Riverside Ave. Medford. is rolling out a new offer he calls: SMILE CARE.
He describes it as:” A New Innovative Dental Plan that Allows you To Get The Preventive Care You Deserve . ”
And you get for $247.00 two cleanings and 3 exams WITH x-rays..
I had to laugh when this hustler says in his ad that you deserve preventive care. The only thing this vulture thinks you deserve to get is his huge bill for services rendered.
What you need to understand is that Rollem is a lousy dentist. He plays all kinds of funny games with anyone gullible enough to believe his phony ads. And I’m basing this on both personal experiences with this bum, as well as what others have written me.
In other words ,when anyone gets familiar with Erik ,they just don’t return to his office ;and so ,this SMILE CARE scam is perfectly designed to trick the unwary into coughing up $247.00 in cash upfront ; and then if they want to drop him, well, then he made some cash off of their stupidity.
This hustler needs cash flow coming in to stay afloat ,and this gimmick is just what he needs, to put over, on the public.
The x-rays and free exams give him additional opportunities to do his famous sales pitch on all those who need to just use a whitener when they brush. [much cheaper than to pay this bum to do it]
It’s the same scam he uses with his famous $29.00 exam and x-ray offer that now appears on the back of the insert in the VALPAK mailer. Get yours today?
Only now, he hopes to force his victims to fork over more money to start with ,and stick around for more bad dentistry and more hustle ,cheating and overpriced poor quality materials, and services or leave, and forefeit the remainder of the cash you put up for his fraudulent offer ,he calls: SMILE CARE.
And then it pays to remember that Erik M. Rollem can call it quits and fly the coop ;either moving way out of town or filing bankruptcy ,leaving all his trusting customers holding the pigeon’s bag. All awaiting to have their exams and cleanings and their SMILES FOR LIFE created for them by this game-playing trickster who calls himself a dentist!
Be SMART and don’t fall for his latest gimmick and phony sales pitch.
No one can deny that Dr. John R. Linstrom is a well-known dentist in the Rogue Valley, where he operates his dental practice. But that doesn’t mean he is well liked by the people living in Medford and all points in between. Based on my own personal experiences and the letters I’ve received from his former victims, Dr. Linstrom is regarded as a lousy dentist ,who takes advantage of those who know little about how he operates.
Many have described him to me as a callous and very uncaring dentist who does marginal work ,but also refuses to treat anyone who asks for the slightest consideration, in terms of treatment or the costs involved. He simply tells them to go get lost!
And this is likely to occur midway in the dental treatment ,already begun by Dr. Linstrom. This abusive behavior has obviously caused distress and additional costs for the many patients he has abandoned mid stream.
While many refer to Dr.John R. Linstrom as a callous and unfeeling individual, and some have labeled him as nothing but a clown ; I believe the best definition of Dr. Linstrom is : A total disgrace to modern dentistry!
But his fame is primarily based on the heavy amount of advertising he does in postal mailers and in the well known insert he puts in the VAL PAK envelop ,mailed everywhere! His face ,surrounded by a bevy of bosomy beauties ,really resemble ,a coven of ageing witches, can be viewed in any phone book you care to pick up.. And in truth ,there’s something tense and angry in the air, when you first walk into John’s office . Something heated and tense and witchy .
There’s nothing said that is honest or helpful ;it’s the usual pressure to agree to everything John wishes to do on you.
And Linstrom does his best to razzle dazzle his naive and trusting patient who agreed to take John up on his offer for a cheap cleaning ,exam and x-rays.
And usually the victim gets tired out, listening to the high tech presentation, which does nothing but confuse and helps to wear down his patients resistance ;and this is more or less what you can expect.
And so Linstrom, can continue advertising how well known and loved he is ,when in truth his fame is due to the huge amount of advertising he buys. It’s all worth it in the end.
Unless you’re looking for a lot of grief ,don’t ever visit this joker under any circumstances. Many have written me that they only wish they would’ve taken my advice to start with ;but they thought :how bad can he be! Well ,now they sadly know!!
So,please, you do whatever you think is best for you!!
And as a further word of caution Dr. Erik M. Rollem is just as bad .. And he also is a heavy advertiser . And it makes sense and should be a warning that a truly good dentist has no need to advertise at all. His practice grows by word of mouth.
But Linstrom has heavy turnover of patients,who eventually see the light and figure him out ,belatedly ;that all he is really looking for is a bunch of fish in a barrel. Don’t be shot in a barrel of fish. Pass this clown by by..
The decision to see any particular dentist is something to be made by the individual seeking dental care ,and not by anyone else.
But Dr. Rollem ,Erik is someone everyone should be wary of. And all I can do is raise a RED FLAG of warning. You should be wary of all dentists, until you can get to the point of trust and confidence ;not only in their skills but in their personal integrity.
Sadly ,this is not as easy as it sounds. Erik is running a cash flow business ,as others do ,but Erik is having difficulty paying his bills ,due to a lack of paying patients ,and so ,in his eagerness to stay in business ,he takes advantage of all those, stupid enough to respond to his 29.00$ exam and x-ray scam.
Here is where Erik Rollem uses high pressure tactics on those trusting souls who believed they will be treated ethically by a skilled dentist.
What they discover is that Dr. Rollem doesn’t have the dental skills needed to perform the procedures people pay him to do. And doesn’t have the professional ethics or honesty to use the high quality materials he charges you for.
But ,this is a big world, and there’re a lot of fish in the sea ,and so there will always be those who fall prey to this trickster.
If you know anyone who is looking for a dentist ,warn them about Erik . There are still quite a few people who are old and do not have computer access;so help them out by talking to them about this charlatan.
Now ,I’m sure there will be those who may find it hard to believe
that a dentist could be that bad . And I fully understand. I too thought it hard to comprehend.
And for those independent minded souls who think it might be worth the effort to take a chance and to visit Dr. Erik M. Rollem in his office ,give it a shot.
All I would recommend for these daring and brave types is to walk in with your eyes OPENED, NOT shut !
Whatever proposed dental treatment plan you are handed by Terry the receptionist or by anyone else ,make sure you get a SECOND OPINION!
And Never believe for a minute anything that the receptionist or any of Dr. Erik M. Rollem’s staff say to you about the work Rollem thinks you need done.
Keep in mind ,this is a profit-sharing office designed to snag as much cash possible out of the gullible ,trusting , uninsured types , gullible enough to believe they will be treated well. THEY WILL NOT!
The staff, and assistants are not professionals and cannot give advice or opinions about anything related to dental work. Most have worked previously as waitresses and coffee brewers and servers and so on..
Look at the tattoos on the hands and arms of Erik’s so-called well-trained professional staff. listen to their speech .Look at their dirty fingernails and unkept appearance. Look at the unprofessional way they treat and talk to their patients , if they have any. Look at Erik’s rinky dink dirty office ;and that should also tell you what you can expect.
If the treatment plan, and the cost of dental work seems high and you have no insurance,they will cleverly try to talk you into applying for something called CARE CREDIT. This is one of the more clever scams working inside the big money,big profit dental business practice. And CARE CREDIT cash advance business for dental work has been a major boondoggle for the loan sharks and the world of high ,over priced dental racketeering.
What the CARE credit loan business does is to create a cash credit balance in your name to be accessed only by the dentist you have decided on to treat you.
And you need a good credit rating to obtain this cash advance ,but the benefits really accrue to the dentist slick enough to talk you into obtaining this very low-interest loan. In fact they say they charge 0% interest. And that should be enough of a RED FLAG FOR ANYONE WITH HALF A BRAIN.
The benefit is that it ensures that you as a patient will stick to the same dentist until he’s DONE with you. It guarantees he will get paid for whatever work he does or changes his mind about. CARECREDIT is not an insurance company ,so you are on your own!
And it guarantees he will be paid in advance. And this is very important to the dentist.
And when the work is done ,he will be sure to advise you that you still need some more work and so you find yourself having to pay any additional fees out of your own pocket.YOU GET SCREWED NO MATTER HOW IT WORKS!
And so you find yourself deep in debt and the dentist has made another financial killing thanks to your stupidity.
So what should you do?
Try to find a dentist that is not a mass marketing ,overly advertised scam artist.Check out dentists in the outlying areas of town ,go visit their offices before you need treatment and be upfront with them. Tell them you only want to pay for treatment that NEEDS to be done as efficiently and cost-effective as possible.
Some will agree and some will not! But at least you can decide ,who is worth seeing and who is out to make a fast buck.
If you just want to save time ,take my advice and AVOID DR. ERIK M. ROLLEM ;AVOID JOHN R.LINSTROM[mass marketeer] :AVOID DR. MATT GEBHARDT [a shark in the pool waiting to pick your bones clean]
and I’m sure there are many others . But do your due diligence by all means.
Dr.Erik M. Rollem’s signature $29.00 exam and x-rays ad. normally appearing and stuffed in the val-pak circular mailed to your home ,has undergone a major makeover.
The phony and fraudulent $29.00 offer , now appears on the[ back ]of the ad ..
Yes, Erik is trying to get smart again!
The new look of the ad. doesn’t change the absolute deceptive practices you will be subjected to if you are foolish enough to fall for this clever trap.
If you’re looking for cheap dental services ,try one of the clinics ;whatever you do ,don’t go to Erik M. Rollem’s rinky dinky office on Riverside . If you think you are saving money by falling for the $29.00 Ad. you should think again.
All you will get is a high pressured sales pitch and if he does treat you ,chances are you will be worse off than before you entered his office. If you let him treat you for anything ,chances are ,it’s because you fell for his performance.
If you’re in pain or having a serious problem the best thing you can do is to avoid this trickster and try to find someone else.
Erik loves dealing with anyone in need of dental services due to pain or discomfort. This is how he really scores big ..This is how he can take full advantage of folks in desperate need. In other words ,the jerk is nothing but a fast talking vulture.
While the ad you will find stuffed in the VALPAK circular may have undergone a slick makeover, the underlying scam remains the same!
It’s still the same old incompetent ,double dealing, scheming and sleight of hand artist that Erik has always been. Some things just never change!
This Dental practice is based on the greater fool theory. Offer someone a cheap exam with x-rays for $29.00 and the greater fool will show up .
It stands to reason that Erik and Dr. john R. Linstrom who both advertise heavily, are simply looking for new blood. A good dentist doesn’t need to advertise for new patients; he has more than enough to keep him busy. The fact that these two hustlers need to constantly bring in new clents speaks to their inability to keep the ones they have. It only takes one visit to see them for what they are!!
There’s nothing honest or even decent about Erik M. Rollem’s dental practice ; not even a glimmer of ethics to be found anywhere in his rinky dimly lit Riverside office.
And the fact that this joker gets away with providing sub par dental services and uses cheap low quality materials while charging as much as he can get away with, is a testimony to how little concern there is for the dental patient generally.
Erik can’t pull it off on his own ;he needs the help of his trained staff to close the deal with each and every one of his clients;all those desperate enough to believe they will be treated professionally by Erik and his clever and always deceptive staff of female dental hustlers.
These well-trained hands on babes ,are there to provide you with the false sense of confidence and assurance needed to actually believe Erik and to accept the huge list of charges the conniving ,always pretending to be confused receptionist, at the front desk presents you with.
And of course ,if you’re in pain or in desperate need of dental services ,all the better for Dr. Erik and his gang of deceptive
dental whores , pretending to assist you and trying to convince you they know something about dentistry. All to gain your confidence ;easier to set you up for Dr. Erik M. Rollem’s sales pitch and gross deceptions.
The team helping Erik pull off his scam are all working under a PROFIT SHARING SCHEME which is incentive enough for these hustling babes to cheat you and to rob you blind! They can’t be believed!
Unfortunately ,because they are cheap dental whores ,they make the rounds, and can be found working in many other dental offices in the same overall area. Many of them are on call and not wedded to any one dental practice. So you do run into them from time to time and they do provide a patient profile to any dentist you visit in the future. That’s what a bunch of dental whores they truly are!!
But it doesn’t end there for the greater fool ,who is in need of dental services from a dentist he can trust. He may not be able to find one.
Many of the dentists, in the same area that Dr. Erik M. Rollem operates ,work together ,and provide a cozy mutual swindler’s fraudulent dental operation.
Two equally deceptive dental practices ,closely connected to Erik, are JOHN R. LINSTROM’s operation and Dr. Matt Gebhardt’s hi rent office of endodontistry. These two are about as clever as they come ,and deliberately misrepresent their services to the point of bending iron beams! AVOID THEM AS WELL AS AVOIDING ERIK’S DENTAL PRACTICE OF FRAUD AND DECEPTION!!
From the minute you enter their respective offices ,to the point that you leave ,you will sense a feeling of disgust over just how low down these lying bastards truly are!!
The best time to find a dentist is when you don’t need one , before you have a problem. it’s like buying a car before the old one breaks down. You’re less inclined to fall for a sales gimmick ; and you’re less desperate.
You certainly don’t want to jump for any of the low-cost 29.00$ exam and x-ray scams that Dentists like Erik M. Rollem rolls out every other week. For the last five years!!
The best way to avoid slick dental hustlers like Erik is to try to speak with the dentist before you come in for an appointment.
This may not be easy to do , A good honest dentist will try to find time to meet with you.
Try this on Erik M. Rollem and see how far you get. Ask his receptionist for a fee chart and compare.
Keep in mind that the office staff cannot help you or give you any reliable information about your dental health.
They serve the same purpose as flight attendants ;to calm the passengers .
The gang of office help at Rollem’s filthy little office are there to convince you that Erik is a darn good dentist and he knows what he’s doing.
Erik is a lousy dentist and he will take advantage of you all the way. Why would he constantly need to offer cheap exams and x-rays if he had a steady clientel of satisfied customers?
There’s a big turnover at Erik’s rinky dinky office because as soon as one of his new patients figures out what a trickster he is ,he quits ..
And so ,Erik has to look for new blood ,new money to keep his cheap ,poor service, and lousy dentistry practice going for another year.
It’s all B.S. designed to get you into the office and subject yourself to a sales pitch, for which he will charge you for his time.
The fact is that Doctor Rollem relegates many dental procedures to his incompetent staff,who are not trained to do dentistry.
This covers him if something goes wrong.
The staff are just as dirty and slovenly as he is . so avoid this dirt bag.
Need a dentist? pass this John by , Linstrom .. Folks, sometime
ago I responded to a promotional ad.for an exam by this dentist. X
rays were taken and during the consultation I was advised that I needed to have one extraction ,2 root canals, and every molar
replaced with a crown..Since I had an exam not long before , I became a little suspicious.. I knew I needed to have a filling, and
possibly one crown but that was it. When he noticed that I was
becoming skeptical or unwilling to commit he became abusive,,When I
asked him to at least treat one cavity he became indignant and told me to find another dentist..He didn’t have time to waste on me!,,
I was shocked by his lack of ethics,,He sent me a letter advising me that I was not ‘A good match for the office’ Even refusing to provide me with a report of exam..Or estimate of costs,,I guess he
was afraid to put anything in writing…All my dental work was done a few weeks later by a very trustworthy honest dentist and it was as I expected. For a very reasonable fee ..
I hope you pass this joker by,, don’t let him make a fool of you,, If you answer any of his ads. At least get yourselves A SECOND OPINION before you commit!
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The above is just another typical complaint I receive from some of John’s former patients.
Many have e-mailed me saying they wish they had taken my advice to avoid this poor excuse for a dentist. sadly ,they couldn’t believe he could be that bad.
Sadly they fell for his misleading ad for an exam and cleaning,that amounts to little more than a sales presentation.
So what more can I tell you .?
The Dentist by the name of Erik M. Rollem and His Helpful Staff Running His Dental Office of tricks.
Dr. Rollem is hardly the dentist you want to have anything to do with ;and you wouldn’t be alone to think that. So ,how does he work?
well, without his helpful staff ,he wouldn’t !
Erik relies on the office babes who answer the phone , to not only sell dental services but also to sell Dr. Rollem and to provide cover for all the mistakes he’s made over the years.
Among their many duties is to convince you that you’re in good hands . And that’s how he puts it over the gullible and trusting public.
Once Erik gets a hold of you, then they continue to support all the extensive treatment he’s outlined for you . So no wonder his office is a profit sharing enterprise! Figure it out!
[ Pease contact us with any questions!]
Hold on people. Before you contact Dr. Matt Gebhardt take a moment and give it some serious thought before you arrive at his swanky digs over on ALDER CREEK DR.
Office: (541) 776-7640
Fax: (541) 776-7630
manager@medfordendo.com
831 Alder Creek Dr.
Medford, OR 97504
“Welcome to the office of Dr. Matt Gebhardt; an endodontist located in Medford, Oregon. We are committed to excellence in root canals and root canal surgery. Our goal is to have each patient treated in a timely, positive manner while addressing all aspects of dental pain. We provide a thorough examination and diagnosis while explaining all treatment options so that you, the patient, can be informed. We also work closely with your dentist to make sure you get the best possible care. ”
MY REVIEW OF DR.MATT GEBHARDT.
I’ve had an experience or two with Dr. Matt Gebhardt ,
and lucky for me ,I was able to avoid getting fleeced by this ‘nice guy”.
This review is not meant to accurately reflect this dentist’s skills or abilities to treat his patents in need of root canal work; but to give you an idea of how he , and his office operate.
Rather than having needed work done by Matt ,I decided to look elsewhere, due to the general negative feeling I got from the time I first entered his office ,until the time I left.
Consider this a tactical REVIEW of Dr. Gebhardt and the tactics he uses to earn enough money to pay the rent on his high end office location.
Arriving at Matt’s office was an interesting experience, given the high rent neighborhood his office is located. I immediately thought this Doc must be doing something right or he wouldn’t have the customers in sufficient numbers to warrant the upscale address. And for the general area it truly is high-end. It comes with an exclusive residential and light business and professional office environment ,tucked conveniently behind a security gate ,designed to keep the looky lews at a good distance..
When I first walked in ,all I received were the empty stares of two rather indifferent to see me front desk staff babes ;one of whom ,with large dark brown eyes, resembled a cobra that could’ve slithered out of a loosely woven wicker basket . She invited me to take a seat . It would just be a little longer I was told.. The other babe was a clairol blond who pretended I wasn’t even there. And she was the radiologist ,and boy was she ever inexperienced. I wonder what she was thinking of ,so close to quitting time?
When I was finally handed a pen and writing pad to fill out the pro forma data ,I had the distinct feeling I had entered a warm swimming pool; and lurking just beneath the waterline was a hungry shark, waiting to take me out to lunch. The slightly forced smile from the thinly twisted ,on the end lips of the young lady cobra ,was enough to give off a red flag. Something just didn’t feel right. The minutes passed ,and all the while I just sat back and enjoyed looking at the floor plan and the conspicuous microscope ,easily seen no matter where one sits in his narrow but well focused reception area. Was this microscope ,so hard to miss, meant to impress the gullible or did it mean that Matt, gave you good ,high tech endo work?
I never saw Matt while waiting ; but only later did I realize that he indeed was with another patient. And not knowing what to think ,I just sat there watching as his patient slowly emerged from the patients chair thanking Matt profusely for the work he apparently had just finished doing. But the patient wasn’t what I expected. He just didn’t fit the mold of someone who could afford the services of a high end over priced dentist. The guy was low end blue color and probably insurance poor. The kind dentists just love to cater to. But one thing was for certain ;Matt did not do a root canal on the guy;so what was he treated for? I thought that’s all Endodontists are supposed to do.
So after my ex-rays were taken by this incompetent babe , the shark himself entered the room; and after a polite enough greeting and a cursory look at the photos ,I was told it didn’t look good , but for about four grand ,he would do what he could. But could not promise results ;that was to be understood.
So, for about four grand ,the shark was willing to go on a fishing expedition and the results? well after looking at the ex-rays myself ,I decided that I was getting a snow job or just snowed.
The affected areas on the film showed a strange coloration ; not normally seen on ex-rays , but I’m sure he would’ve given me a reason for that. Pointless to try to sound smart in front of a dentist. The pitiful treatment plan that he offered me was so bizarre that I thought he had mistaken me for a lollipop. I mean I’m used to dentists that pad their bills and do unnecessary work and I’ve been taken advantage of as millions of others have across the country ;but I’m not willing to pay this guy’s bill for fantasy work ; Not to the tune of four grand;the amount that it would finally cost me ,based on the treatment plan Matt Gebhardt had thought up.
Well, all this proved to me was that you can’t judge a book by its cover and you can’t judge how good or how honest a dentist is by his high priced digs!!
All my suspicions proved correct. The treatment Matt had prescribed was designed to increase his cash flow and to make me wonder what hit me ,after his treatment failed .Other endodontists confirmed this for me .
now , if you’re wondering what paragon of virtue sent me to see this shark in the pool; no need to guess, it was the famous sleight of hand trickster himself: Dr. ERIK M.ROLLEM. and that should explain it all. Are their kickbacks involved . well what do you think?
So, be warned, be advised ,when you visit any dentist ,you could be trying to swim with a shark!!
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23 reviews
r m.
Medford, OR
Updated – 5/21/2012
He cheerfully replaced the crown admitting that the material he had originally used was faulty. And he didn’t try to sell me services! That was refreshing but I still wouldn’t go back to his office.
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Useful (1) Funny Cool 2 Previous Reviews: Hide »
2/5/2012
Update: the crown he put in in Nov. 2009 has broken after just 2 years. I’m wondering about the quality of his work and if he’ll replace it for nothing. He should.
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Useful (2) Funny Cool 1/7/2011 First to Review
This dentist is only out for your money. You can never get out of his office without their giving you a plan for everything you need, and it runs into the thousands of dollars. It seems like every one working there from the receptionist to the hygeniest is trained to sell rather than be a caregiver.
I don’t like subsidizing his lifestyle, especially his travel and Range Rover parked out front. He’s not a great dentist either.
THIS IS A VERY ACCURATE REVIEW!
This is what best describes the type of treatment you will receive at the hands of one of Medford’s most deceptive and unscrupulous dentists. But I have to say this review does not tell the whole story.
What is truly laughable ,and needs to be said ,is that this incompetent joker of a dentist uses some incredibly false and misleading advertising ,I’ve ever seen on-line.
[TAKE A MOMENT AND READ THIS CLEVERLY CONSTRUCTED PACK OF LIES,DESIGNED TO CHEAT AND SWINDLE YOU THAT MUCH EASIER!]
Medford, OR Family Dentistry – Dr. Erik Rollem, DDS
We are a dental practice devoted to restoring and enhancing the natural beauty of your smile using conservative, state-of-the-art procedures that will result in beautiful, long-lasting smiles!
High Standards : DON’T MAKE ME LAUGH! THIS DIRTBAG OF A DENTIST DOESN’T BOTHER TO CLEAN HIS FINGERNAILS BEFORE COMING TO WORK.
A standard of excellence in personalized dental care enables us to provide the quality dental services our patients deserve. We provide comprehensive treatment planning and use restorative and cosmetic dentistry to achieve your optimal dental health.[OPTIMAL DENTAL HEALTH SIMPLY MEANS OPTIMAL CHARGES ERIK CAN GET AWAY WITH BILLING YOU OR YOUR INSURANCE CO..]
Should a dental emergency occur, we make every effort to see and care for you as soon as possible.
:THIS PART IS ALSO AS FALSE AS IT IS CALLOUS AND MEAN SPIRITED. Erik will not bother with you if you have an emergency after his grimy little office is closed. During Office hours ,he will turn you over to TERRY his trained parrot of a receptionist who in turn will refer you out to a specialist for consideration and kickback!
Education & Prevention.. EDUCATION AND PREVENTION MEANS LESS MONEY FOR ERIK;ANOTHER BIG LIE!
As a practice, we are true believers that preventative care and education are the keys to optimal dental health. We strive to provide “dental health care” vs. “disease care”. That’s why we focus on thorough exams – checking the overall health of your teeth and gums, performing oral cancer exams, and taking x-rays when necessary. We also know that routine cleanings, flossing, sealants, and fluoride are all helpful in preventing dental disease. Not only are we focused on the beauty of your smile, we’re also concerned about your health. [IF THIS BASTARD WAS CONCERNED ABOUT YOUR DENTAL HEALTH DON’T YOU THINK HE WOULD TIDY UP HIS FILTHY OFFICE]?
A review of your medical history can help us stay informed of your overall health, any new medications, and any illnesses that may impact your dental health.
Uncompromising Safety
Infection control in our office is also very important to us. To protect our patients and ourselves, we strictly maintain sterilization and cross contamination processes using standards recommended by the American Dental Association (ADA), the Occupational Safety and Health Administration (OSHA), and the Center for Disease Control (CDC).
[YOU GOTTA BE JOKING DOC. WHAT STANDARDS ARE YOU TALKING ABOUT ? When INSTRUMENTS FALL TO THE GROUND AND ARE REUSED WITHOUT STERILIZATION?}
Training & Expertise
As your dental health professionals, we want you to be confident knowing that we are a team of highly trained and skilled clinicians. We pride ourselves in providing the care you need to keep your smile healthy. To give you the best possible service and results, we are committed to continual education and learning. We attend dental lectures, meetings, and dental conventions to stay informed of new techniques, the latest products, and the newest equipment that a modern dental office can utilize to provide state-of-the-art dental care. Also, being members of various professional dental associations helps us to stay abreast of the changes and recommendations for our profession.
[HERE THE LITTLE CHEAT OF A DENTIST EXCEEDS EXPECTATIONS ]
“AS YOUR DENTAL HEALTH PROFESSIONALS” he says, All HIS OPERATION CONSISTS OF IS A ONE MAN SHOW THAT HE ORCHESTRATES TO THE MAXIMUM FOR EFFECT.
Many of his so called assistants look and dress like former L.A. gang members tattoos and all.
MODERN DENTAL OFFICE looks more like a converted kitchen in a remodeled coffee shop.
A Positive Experience
A FOUNDATION OF TRUST?? GIVE ME A BREAK! THIS GUY WILL REFER YOU OUT TO SO CALLED SPECIALISTS WHO WILL PICK YOUR BONES!In fact other than applying whiteners to your teeth ,there’s little else that Erik is good at doing in dentistry!YOU CAN APPLY WHITENERS TO DECAYING ROTTING TEETH AS EASILY AS YOU CAN TO HEALTHY TEETH. ERIK COULDN’T CARE LESS!
Building a foundation of trust by treating our patients as special individuals is vital to our success. We understand how uneasy some patients may feel about their dental visits, and how we can make a difference in providing a relaxing and positive experience. Our entire team is dedicated to providing you with excellent, personalized care and service to make your visits as comfortable and pleasant as possible.
We thank you for allowing us to take care of your dental needs and look forward to serving you in our Medford dental office.
Make an appointment today…..we’ll give you an experience you will regret for the rest of your life ,if you ever recover from bankruptcy.
I COULD WRITE A BOOK ABOUT THIS BUM.
AND I WILL KEEP YOU UP TO DATE ON ALL HIS PHONY AND CLEVERLY CALCULATED MISLEADING CLAIMS.
BUT THIS GAL MUST BE SEEN FOR WHAT SHE TRULY IS: A SLICK DOUBLE DEALING,LYING, CHEATING, CONNIVING BABE ,WORKING AS CHIEF FACILITATOR AND HIGHLY TRAINED PARROT,ASSISTING ERIK AND HIS PLANS TO RUIN YOU FINANCIALLY AND LEAVE YOUR TEETH IN WORSE CONDITION THAN BEFORE YOU HAD THE BAD LUCK OF VISITING HIS FILTHY LITTLE OFFICE.
AND HEEEEER”S TERRY: TERI TIPTON – OFFICE MANAGER
Teri has been with our office since 2010. She is happy to answer your questions about treatment, insurance, or financial arrangements. Teri brings with her over twenty years experience in the dental field, many of those years spent assisting the dentist. She resides in Medford with her husband, children, and the cat who rules the house.
THE ONLY THING TERRY KNOWS IS HOW TO BREW GOOD COFFEE!
Need a dentist? pass this John by , Linstrom ★☆☆☆☆ Folks, sometime
ago I responded to a promotional ad.for an exam by this dentist. X
rays were taken and during the consultation I was advised that I needed to have one extraction ,2 root canals, and every molar
replaced with a crown..Since I had an exam not long before ,i became a little suspicious.. i knew i needed to have a filling, and
possibly one crown but that was it. When he noticed that I was
becoming skeptical or unwilling to commit he became abusive,,When I
asked him to at least treat one cavity he became indignant and told me to find another dentist..He didn’t have time to waste on me!,,
I was shocked by his lack of ethics,,He sent me a letter advising me that i was not ‘A good match for the office’ Even refusing to provide me with a report of exam..Or estimate of costs,,I guess he
was afraid to put anything in writing…All my dental work was done a few weeks later by a very trustworthy honest dentist and it was as i expected. For a very reasonable fee ..
I hope you pass this joker by,, don’t let him make a fool of you,, If you answer any of his ads. At least get yourselves A SECOND OPINION before you commit!
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The above is just another typical complaint I receive from some of John’s former patients.
Many have e-mailed me saying they wish they had taken my advice to avoid this poor excuse for a dentist. sadly ,they couldn’t believe he could be that bad.
Sadly they fell for his misleading ad for an exam and cleaning,that amounts to little more than a sales presentation.
So what more can I tell you .?
The Rogue Valley can breathe a sigh of relief knowing that Erik is gone from this area and is receiving his just reward in Hell. He was one of this area’s worst dentists and reveals how little is done to weed out all the other criminals in Medford who are equally corrupt ,evil and sleazy.
Dr. Erik M. Rollem died some years ago and is burning in hell for all the criminal acts he put over on Medford’s most gullible dental patients. Rollem is now paying for his deceptions and major fraud he perpetrated with impunity on a helpless population for many years and he now resides in a part of Hell reserved for all dishonest dentists.. And he was one of this area’s biggest.
It stands to reason that more often than not, a truly bad dentist will have to purchase
advertising in many popular formats ;to throw out as wide a net possible, to entice as many as possible to come in for an exam.
A really good dentist doesn’t have to do that. His reputation is all he needs for his dental practice to expand.
But with all of this area’s terrible dentists, all of which use the mass media to portray themselves in as positive a light as they can ,it pays to review their paid for advertising as carefully as possible.
One gimmick often used is for a dentist to convince the public that he was voted as the year’s best or among the best…Where’s the proof?
What we need, is to create an award for Medford -Ashland’s worst or voted among the worst dentists practicing in this community.
As things stand ,I would have to give the “voted among the worst” to Dr. Erik M. Rollem . And this primarily based on my own personal experiences with Erik… What everyone needs to know about this dentist is that he hides all of his clever scams behind the Dr. Dentist label . Lousy outcomes to his dubious and unneeded dental procedures that he pushes on his patients ; all of the inferior materials he uses on his victims after they pay for the promised higher quality stuff ,can easily be hidden by the clever accounting /office staff. AND ALL THAT ..IS JUST THE TIP OF THE ICEBERG .
All that.. is only some of the clever and fraudulent rip offs you will run into ,if you fall for any of his clever ads he pushes on the folks needing dental services. Rollem knows he can get away with just about anything .Who will challenge a bad dentist if you can’t find an honest dentist that will help you ? .. When he does get caught ,usually the details remain hidden from scrutiny at about the same time that insurance companies get involved ; and the public rarely ever learns the details .
All of the ads published are basically designed to entice the public to come in to their offices and to take advantage of a so-called special offer for a cleaning or a low-cost exam. The problem is that these offers are seldom, if ever, of any benefit to the dental consumer . These promos are all designed to increase traffic and to allow the fraudulent dental operator to pressure you into unneeded services. In other words the exams are usually bogus. The real damage done, is when the patient realizes he’s being taken for a ride by jerks like Dr. Rollem or Dr. John R. Linstrom ,Dr.Brady Frank et.al. he puts off all treatment and fails to take into account the occasional truthful and honest problem the X-rays revealed.
And that’s what winds up costing far more than the patient thought ,simply because of his mistrust of all the highly touted but totally dishonest dentists ,heavily advertised in mailers ,in phone books like the major false advertisers DEXKNOWS , or Medford Sneak Preview or the KING OF FRAUD, Val-Pak.
Because the patient realized he was being taken for a ride due to the scam presentation he was originally subjected to, he chose to throw the one truthful part of the exam out the window with all the fraud!
That’s why these phony scam artists are so dangerous to the public’s dental health. The smartest thing is to avoid them entirely. Never visit a dentist who advertises in the mass media under any circumstances. Their ads are clever ,and designed to trick you and to cheat you. There’s nothing good or honest about them.
THERE”S A SPECIAL PLACE IN HELL FOR DENTISTS WHO CHEAT SWINDLE AND OVERCHARGE THEIR PATIENTS,ESPECIALLY THE POOR.
This is one character who will spend an eternity in Hell ..
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